Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

970 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 4 days ago

Reviews


GT
Gregory T.
Chrysler Town & Country
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2013
Shaken Confidence
We've been happy with their work before, but took a car in for a specific issue, was given a very high estimate which included other work, then a second significantly lower estimate but still high. Ended up getting a second opinion and going to the original out of town dealer who fixed the original issue for $50. Time will tell if their fix permanently resolves the issue, and if the other work estimate was accurate in what needed to be done, or if the subsequent opinions were correct. This episode did damage my confidence.

KM
Kenya M.
Madison, WI
Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2013 Category: Service
Kenya said the crank shaft sensor went out on her vehicle again. They would not tow her vehicle back to the business for her free of charge. Instead, they told her to find a way and they would take a look at the vehicle. If the issue was not what they previously worked on then she would have to pay for the work to fix the vehicle. She mentioned she thinks when females come into the business and they do not know a thing about vehicles, the business should go out of their way to explain things more thoroughly. She would not recommend this business for this reason.
This review was collected via phone interview by Customer Research Inc.

EF
Ed F.
Middleton, WI
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/04/2012 Category: Service
Ed said his vehicle leaked gas all over his shoes after he had service at this business. He would not recommend this business for the above reason.
This review was collected via phone interview by Customer Research Inc.
Ben B. from Wrench Auto Service responded on 01/06/2012
We are very sorry for this happening to Ed. We picked the vehicle up from Ed's house and then immediately resolved the issue with the fuel leak that day. The fuel system is no longer leaking and we also filled the tank with $70 of gasoline, at no charge. We try very hard to make sure all problems are resolved and appreciate customer feedback.