Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

993 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


SB
Scott B.
Wisconsin
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Scott said his experience was good.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Madison, WI
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Ryan said the employees did good work.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Middleton, WI
Honda Ridgeline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Jeff said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Middleton, WI
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2017 Category: Service
Mike said this business was okay. He specifically asked them to let him look under his vehicle when they did his oil change. They forgot to let him view it.
This review was collected via phone interview by Customer Research Inc.

DM
Devin M.
Madison, WI
Mercury Mariner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Devin said the business is friendly and helpful, however he didn't like the price.
This review was collected via phone interview by Customer Research Inc.

KO
Kristi O.
Verona, WI
Pontiac Vibe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017
Good service, but the $40 price tag for 'labor' to read the error code on my check engine light was rather surprising.
Good service, but the $40 price tag for 'labor' to read the error code on my check engine light was rather surprising. ___________________________________________________________________________________________________________________________________

RS
Richard S.
Verona, WI
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2017 Category: Service
Richard said the service was good but the cost was a little high.
This review was collected via phone interview by Customer Research Inc.

JF
Jesse F.
Madison, WI
Acura RSX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2017 Category: Service
Jesse said this business did a fine job.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
Middleton, WI
Nissan Versa
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Michael said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

MT
Mike T.
Madison, WI
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Mike said the service was good at the business.
This review was collected via phone interview by Customer Research Inc.

ND
Nicholas D.
Waunakee, WI
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2017 Category: Service
Nicholas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Middleton, WI
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2017 Category: Service
David said they completed the work he asked them to do, at a reasonable cost.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Middleton, WI
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
Brian said the service at the business was fine, but he paid a lot of money and their quote was high.
This review was collected via phone interview by Customer Research Inc.

ND
Nicholas D.
Waunakee, WI
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2017 Category: Service
Nicholas said he has always liked the service this business provides. However, he found that whenever he asks for the price they only tell him after the repairs, so he has no clue how much the work they have already done costs. As a result of this he ends up paying more than he expects to.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
De Forest, WI
Saturn SL2
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2016 Category: Service
David said this business was expensive.
This review was collected via phone interview by Customer Research Inc.

AA
Aaron A.
Middleton, WI
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2016 Category: Service
Aaron said this business was good.
This review was collected via phone interview by Customer Research Inc.

DN
David N.
Madison, WI
Volkswagen GLI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2016
Great service -- would be great if you took American Express.
Service was great, work appears great as well, and owner / staff are very friendly and attentive. Grateful for all that.
Not pleased that you do not take American Express. I know the reasons, though honestly I think it's imperative that a business makes it as easy as possible for customers to pay. This policy does not. For the minimal extra cost, I'd think your misc,. supplies fee of 10% should be able to cover that for those who choose to use AmEx. Additionally, when calling to inform of cost of a repair, it would be helpful to mention any diagnostic fees as well. Totally understandable charge, just made the bill $120 higher than expected when I arrived to pay. Overall, really like your work and doing business with you! Would love you to address that AmEx thing though. Thank you!!
Ben B. from Wrench Auto Service responded on 07/14/2016

Hi David,

Thank you for your business and your input.  I have contacted our mechant account representative and should be able to accept American Express credit cards within the next few days.  I am sorry for the inconvenience this caused you, but hope to continue serving your auto needs in the future.

Sincerely,

Ben Beere


ES
Emily S.
Madison, WI
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2016 Category: Service
Emily said her vehicle still has something wrong with it, she will be going back for more service.
This review was collected via phone interview by Customer Research Inc.

RG
Richard G.
Middleton, WI
Dodge Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2016 Category: Service
Richard said the employees at this business provide very good and quick service. He has visited this facility many times because it is conveniently located near his home but it would be nice if they provided a shuttle to and from his vehicle.
This review was collected via phone interview by Customer Research Inc.

BC
Ben C.
Middleton, WI
Ford Five Hundred
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2016 Category: Service
Ben said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.