Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1056 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 2 hours ago

Reviews


RH
Ron H.
Madison, WI
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2012 Category: Service
Ron said he was satisfied but there is always room for improvement.
This review was collected via phone interview by Customer Research Inc.

KS
Kim S.
Middleton, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2012 Category: Service
Kim said she was satisfied.
This review was collected via phone interview by Customer Research Inc.

DO
Duane O.
Spring Green, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2012 Category: Service
Duane said they reacted quickly to what needed to be done and they were thorough. This business has done service on his work vehicles before and they've always been good to work with.
This review was collected via phone interview by Customer Research Inc.

EL
Erin L.
Mazomanie, WI
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2012
Excellent Service
I have been taking my vehicle to Wrench Auto for years. They are trustworthy and reliable. I also appreciate that I never feel pressured to get anything done - they give you feedback and let you decide. I recommend them to everyone I know.

TU
Troy U.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2012 Category: Service
Troy said he has always been happy with this business.
This review was collected via phone interview by Customer Research Inc.

HW
Harvey W.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2012 Category: Service
Harvey said he had a pleasant experience, even though he spent over a $1,000.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Madison, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2012 Category: Service
Chris said his overall experience worked out fine.
This review was collected via phone interview by Customer Research Inc.

SG
Sarah G.
Madison, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2012 Category: Service
Sarah said they got her in the same day and did what needed to be done.
This review was collected via phone interview by Customer Research Inc.

EH
Erika H.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2012 Category: Service
Erika said she went to the business because they always do a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

EK
Elizabeth K.
Madison, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2012 Category: Service
Elizabeth said she is very happy with the service. They called her to check what type of oil she wanted for her oil change and they made sure it worked out. She got a punch on her card for next time she comes in.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Wisconsin Dells, WI
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2012
Tire installation & alignment
Very professional outfit. Have used them before and will likely use them again. Everything done to my complete satisfaction.

DF
Debi F.
Middleton, WI
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2012
Toyota repair
No more oil smell! Thank you for your thorough service.

MW
Mark W.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2012 Category: Service
Mark said they picked up his vehicle from work and dropped it back off.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Madison, WI
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2012
2002 MDX Service
As usual, Ben & Reid were honest about what the priorities should be regarding suggested car repairs.

JM
Jerry M.
Waunakee, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2012 Category: Service
Jerry said they were professional, the work was done great, and they were able to get the work done the next morning at 8:00 am within the promised 2 hours after he came in Friday afternoon. He mentioned they are expensive, since he can do the work himself for a fraction of the price. He had a conversation with the manager and found he was knowledgeable.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Middleton, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2012
Satisfied
Definately comes recommended fo sure.

JC
John C.
Madison, WI
Acura 2.2CL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2012
Only One We Would Use
Ben Beere and the fellows at Wrench have been our only auto repair for two family vehicles for more than 5 years. Trust them, the courtesy extended and the price of business. If we win a lotto, we still go to Wrench, perhaps with newer, different autos, but we go to Wrench.

GC
Greg C.
Middleton, WI
Saturn Ion 2
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2012
Oil Change
Cutomer service was awesome! I came in for an oil change because I heard about it from a birthday coupon I got in the mail. Otherwise I didn't even know you were there. The only reason I didn't give it a perfect 5 stars is the hours are kind of hard to work around because I work too. It's hard to give up my car M-F 8-5 when I need it then to get to/from work. The only other negative is that you don't offer a package where we can have free tire rotation like we get at Tires Plus. But the service was great and the people were great! I just wanted to let you know those couple things that would deter us from choosing you every oil change.

DT
David T.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2012 Category: Service
David said this business does a good job. They do things on time and provide good service.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2012 Category: Service
Mark said they are the best he has worked with.
This review was collected via phone interview by Customer Research Inc.