Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

979 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


SR
Sue R.
Middleton, WI
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2017 Category: Service
Sue said she trusts this business with her vehicles.
This review was collected via phone interview by Customer Research Inc.

JH
Jackie H.
Verona, WI
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2017
people and service
always feel my car is safe to drive when I leave there

EM
Eve M.
Middleton, WI
Kia Spectra5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017
Appreciative of help
I am an elderly woman having trouble getting my tire pressure correct. Wrench came to the rescue, corrected the pressure, no waiting, no charge. How helpful is that?
They always do an excellent job.

RK
Robert K.
Middleton, WI
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
The job is done right the first time.
The job is done right the first time. It is very annoying to come back to the repair shop and complain that the car problem has not been corrected and then find out you need another part replacement.

SB
Shane B.
Madison, WI
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017
Excellent, as Always
I've been a Wrench customer since very nearly the day they opened their doors and I have never had anything but the best experience - never. The team at Wrench is always professional, skilled and courteous, and provide a great service. My cars will always go to Wrench.

MB
Mary B.
Mazomanie, WI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2017
They get the job done!
We have some older vehicles which have needed quite a few repairs this year. Wrench solves the issues, finds the most economical and expedient repair and as a bonus, they are so nice to deal with!

MI
Matt I.
Brooklyn, WI
Dodge Magnum
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2017 Category: Service
Matt said they did a good job.
This review was collected via phone interview by Customer Research Inc.

HG
Hany G.
Middleton, WI
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2017 Category: Service
Hany said they diagnosed the problem in a fair manner. They were very good. He did not have to wait for his vehicle. They drove it back to him.
This review was collected via phone interview by Customer Research Inc.

OM
Ousman M.
Wisconsin
Jaguar XJ6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2017 Category: Service
Ousman said they were wonderful, they kept the price down, they were knowledgeable, he was kept informed and they were speedy.
This review was collected via phone interview by Customer Research Inc.

PL
Peter L.
Middleton, WI
Volkswagen R32
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2017 Category: Service
Peter said this business is within walking distance from his home and they are very convenient. They do a good job, they are on time and they are very nice. He will be a repeat customer if needed.
This review was collected via phone interview by Customer Research Inc.

MK
Marianne K.
Middleton, WI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2017
Best Auto Repair Shop
Outstanding service, easy to make appointments, honest evaluations on auto repair and servicing, reasonable pricing. If they don't have immediate answer to a question, they will research the answer. They came highly recommended and I continue to recommend them to others.

BF
Brad F.
Madison, WI
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2017 Category: Service
Brad said he enjoyed working with Ben, and he stands behind his work.
This review was collected via phone interview by Customer Research Inc.

DH
Dennis H.
Middleton, WI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2017 Category: Service
Dennis said this is the third time he has been to this business. They have always quoted him lower prices than the dealership.
This review was collected via phone interview by Customer Research Inc.

SR
Steve R.
Madison, WI
Chevrolet Venture
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Steve said they communicated well and they were timely. The price was fair and they did a very good job.
This review was collected via phone interview by Customer Research Inc.

EW
Emily W.
Madison, WI
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Emily said she was pleased with the outcome of the service done by this business.
This review was collected via phone interview by Customer Research Inc.

RA
Rachel A.
Oregon, WI
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Rachel said this business did a good job and they were quick.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
Middleton, WI
Lexus ES 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017 Category: Service
Spoke with Stelle. She said this business has always been good to her and her vehicles.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Madison, WI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017
Black licorice
Keurig. Coffee and black licorice. Need flat screen TV for Ben.

AH
Allie H.
Madison, WI
Toyota Camry
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2017 Category: Service
Allie said they didn't fix the problem. She said she hopes she does not have to pay when she brings the vehicle back so they can complete the work.
This review was collected via phone interview by Customer Research Inc.
Ben B. from Wrench Auto Service responded on 04/26/2017

Hi Allie,

Thank you for lettting me know about the problem and your willingness to allow us to check out the car again and fix the problem. Please let me know if you have any further problems with your car.

Thank you for your business.
Ben


RG
Robin G.
Middleton, WI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017
Fixed tire quickly
We had a flat on our minivan. Wrench got us in right away, determined that the old tire couldn't be fixed, and got an exact replacement in one day. There were very friendly and explained exactly why our tire couldn't be repaired.