Call, email, buy, lease, trade, whatever you’re in the market for, ASK FOR BRYAN in sales!!! These da
ys, no matter where you go, good customer service is hard to find. My family has purchased as well as brought our vehicles to Toyota HB for multiple years and I would say their sales and service has been decent at best. However, most recently Bryan was my contact when it came time to decide how to proceed with my Sequoia lease, and I have never received better customer service in my life. I had a complicated situation, and he jumped through hoops with me keeping in touch over a 6 week period to help me decide the best way to go about acquiring a new car, and what to do with “Big Brenda” before her lease was up. I never even met Bryan in person, never shook his hand, he never made even a dollar from our text/email interactions.
Best customer service ever!!
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2401 E Thousand Oaks Blvd.
Thousand Oaks, CA 91362
4.0
(12 Reviews)
Excellent Service
Quick service. No issues with the car. Took less than an hour. When the car was ready for me to pi
ck up, I was not provided a multipoint check list but the guy said everything was fine with the car. I guess I'll take his word for it...
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I had emailed about possibly seeing about a Tacoma. Had 2 years ago and I loved them, still do. I was
told to come in and they would be able to run some numbers for me. When I got there it all happened so fast, next thing I knew my car was gone and I'm test driving this giant Tacoma. Since I couldn't take it back until Monday because I had it late on a Saturday and they are closed Sunday. Also it was the end of the month. Took it back, couldn't get my other car back, so had to find something else. Not one of my better experiences there. So instead of just running numbers, I now have doubled monthly payments and double mileage that I had with my other vehicle.
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A big thank you to Dean in the sales department at I-5 Auto, Most pleasant car buying experience we h
ave ever had. No pressure, we went in knowing what we wanted and even having to send someone to the Olympia lot to get it, Dean got it done a bit of paper signing and a lot of patience from Dean waiting for our Insurance ID's to download and we were off driving the new car home. Would definitely work with them again should the need arise. Thank you to the I-5 team.
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Sales force is extremely accommodating and welcoming. We’ve been buying Toyota’s for 30 years from di
fferent dealers. This is the best experience of them all.
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Cara makes sure I get the service I need and she's friendly and Courteous.
Cara also follows up to m
ake sure everything is running well after the service has been completed.
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All too often compliments go unsaid and only negative things are posted about businesses. Today I wa
nt to complement the staff of Victory Toyota. I found the specific vehicle (even down to the color) I was looking for at the facility via an online search. From the first contact via phone to the completion of the transaction they were professional and accommodating. The accommodating point is critical considering I was going to travel 400 miles from Southern California to pick up the vehicle. Everything they promised and agreed to with no changes. I can’t recommend then enough and a big thank you to the Tomas (salesman), Jorge (sales manager), the finance team, and the GM. All were professional and a pleasure to work with! I would recommend them to anyone looking for a new or used vehicle.
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