I had a great experience with Metro Ford. My vehicle had many issues, not fault of Metro Ford. The se
rvice they provided to get me in a new vehicle was outstanding.
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The Sales and Finance Team were so friendly and helpful. This was truly a team that assisted me in pu
rchasing the car I wanted. I worked with Nicole, Valentina, Maribel, Andrea, Maggie, Jon, Larry, and David.
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The staff is incredibly knowledgeable, the shop is clean & efficient, and Joseph is straight forward
& fair.
I brought a recently purchased 2015 BMW 535i in for a multi-point vehicle inspection. They got me in & out the same day and shared with me potential issues to keep an eye out for that they've observed with my N55 engine. A couple minor items on my inspection report - I was able to easily fix them myself - there was absolutely zero pressure to "get the work" out of me. Without a doubt I will be bringing my car back here for maintenance & service work beyond my capabilities and definitely for repair when the time comes that the big malfunctions happen.
On a side note, I discovered this shop from a story my father-in-law shared. He lives nearby, is on a fixed income, and before he was able to upgrade, he had an old unreliable car. Joseph basically told him "look, I'll keep this car running for you" - and that's exactly what he did, without trying to extract extras. For me, that's the type of moral character in a person that I prefer to associate and do businesses with in this world - whether it be professional or personal.
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A few months ago, we purchased a used vehicle from Galles. The car required some unexpected service.
We contacted JR and he worked with us to address the issue and make sure all services were done. It is great when everything goes smoothly, but it is even more important when issues are addressed and resolved. Thanks for the great customer service.
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Just purchased a GMC truck last night and I'm thrilled. Thanks to Joseph he had everything ready for
me before I even got the dealership. He was honest and kept true to his word. Thanks again Joseph & team.
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TOOK MB IN FOR A B SERVICE AND WAS THOROUGHLY IMPRESSED FROM THE STAFF, SERVICE AND PRICE (WHICH IS M
UCH MORE AFFORDABLE THAN DEALERSHIP). THAT'S WHY THEY HAVE BEEN IN BUSINESS FOR ALL THESE TEARS AND ARE THE ALTERNATIVE TO THE DEALERS.
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The office is very clean and staff are very helpful. I was also pleased to use their free shuttle on
the day of service. They brought me home after I left my car for service and pick me up from home when the car was ready. I could used my time to do more meaningful things other than watching TV in the waiting room.
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