Frustrating Many good features but poor reliability & terrible service
Technology is frustrating. Took over an hour to set up with an experienced technician when I first bought the vehicle. About a month later, a software update was automatically downloaded to the vehicle and it wiped out all of my settings. This is just one example of the tech mess. My digital key hasn’t worked for two months and no one can figure out how to get it working again (both dealer and genesis customer hotline). Two months and four trips to the dealer to get my air conditioner fixed. Dealer who wouldn’t call back (service advisors have turned over multiple times in past six months alone). I want to like the car, but it’s one of the worst ownership experiences I’ve ever had. Only owned two years and planning to replace already, when my average ownership period is 5 years
Value
4
Build Quality
4
Reliability
2
Exterior
3
Interior
7
Features
2
Fun
4
Performance
5
Comfort
8
Styling
4
Genesis Motor America responded on 04/14/2025 02:35 PM
Thank you for reaching out to Genesis Motor America. We are very sorry to hear about your experience. We have escalated your concerns for further assistance. Please allow approximately 1 to 2 business days for contact.
Genesis Consumer Affairs^mm
GT
Gary T.
2023 Genesis G90
Verified Owner
04/12/2025
Verified Review
Great car
Best car I have owned! I don’t think I will ever give you 250 characters for a review so I will just continue to say this. I do not think I will continue to give you 250 characters for a review. I think that it is ridiculous to require a minimum 250 characters so therefore I am done.
Recommended
Value
8
Build Quality
10
Reliability
10
Exterior
9
Interior
9
Features
9
Fun
10
Performance
10
Comfort
10
Styling
10
WJ
Wayne J.
2023 Genesis G90
Verified Owner
03/27/2025
Verified Review
Great looking and comfortable vehicle
Great looking and comfortable vehicle I like it better than S560 Mercedes that I sold and the valet service is a great add on .This was of the main reasons I purchased the vehicle was the warranty and the service .i think the G90 is a great value for the money spent so far very pleased with vehicle and service.
Recommended
Value
9
Build Quality
9
Reliability
9
Exterior
10
Interior
10
Features
9
Fun
9
Performance
9
Comfort
9
Styling
10
CB
Charles B.
2023 Genesis G90
Verified Owner
01/30/2025
Verified Review
Great sedan!
My decision to purchase the G90 came shortly after a test drive which I highly recommend. It is a pleasure to drive after owning large SUV’s for the last few years. The vehicle is extremely quiet while driving and the ride is very smooth. I have had no problems with car or service whatsoever.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
8
Performance
8
Comfort
10
Styling
10
NG
Nick G.
2023 Genesis G90
Verified Owner
11/20/2024
Verified Review
Best car I've ever owned.
I'm extremely happy with the performance of my G90. Each function: navigation, audio, handling/parking, etc., has been exceptional. The features found in this car are similar to other makes costing thousands of dollars more, making this a great buy. I would recommend buying this car to anyone.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
RC
Robert C.
2023 Genesis G90
Verified Owner
11/15/2024
Verified Review
New brand going through growing pains
When battery drained dealer had four people here to get car situated to tow. After cause of drain determined, fix became partial repair as new part would not communicate with rest of system properly. No one could provide fix. Corporate became involved and as previously stated, fix took 75 days. Norm Reeves Hyundai provided loaner the entire time and insured I was not inconvenienced as little as possible. After repairs affected, Genesis of America sent me a check for $3500 for lost use etc. while issue was frustrating, everyone I dealt with worked to insure my satisfaction. All in all a good experience.
Recommended
Value
9
Build Quality
9
Reliability
8
Exterior
9
Interior
9
Features
9
Fun
9
Performance
9
Comfort
9
Styling
10
WY
Wael Y.
2023 Genesis G90
Verified Owner
11/11/2024
Verified Review
Excellent Car
Traded in a 7 series and test drove the S class before buying this. You can beat the luxury, comfort and features for the money! It rides incredibly smooth and quiet. You get into the vehicle, set the air, music, massage seats, plug in the address and coast in comfort to your destination in comfort and style.
Recommended
Value
10
Build Quality
10
Reliability
9
Exterior
10
Interior
9
Features
9
Fun
7
Performance
9
Comfort
10
Styling
9
GH
gary h.
2023 Genesis G90
Verified Owner
09/25/2024
Verified Review
Love driving this outstanding vehicle
Timeless design, luxurious interior with exceptional appointments, very quiet and smooth riding, good handling, attracts lots of looks and comments, this is our 4th Genesis and still own a G80. I make a point to recommend this car or the Genesis brand of vehicles to all who ask. Apparently some new and exciting vehicles planned. Technology leader.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
JB
Jagers B.
2023 Genesis G90
Verified Owner
07/31/2024
Verified Review
Excellent gas mileage. Everything is assessable within the vehicle. She is extremely comfortable on driver side and throughout the vehicle . Panoramic view is excellent seating is extremely comfortable.
The vehicle rides very smooth, but acceleration needs to be improved… owners manual should be in color to give better description as to how to Setting up features and using them… vehicle Seating massage should be a minimum of 45 minutes versus 20 minutes.
Recommended
Value
9
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
9
Comfort
10
Styling
10
CK
Chester K.
2023 Genesis G90
Verified Owner
05/10/2024
Verified Review
Geat Automobile
This is our third Genesis. Our First G90 and we have loved all our purchases but the G90 is by far the best. The amenities are exceptional. The most comfortable car I have ever driven. Mack Grubbs dealership is the best when it comes to service. Especially love the Valet service provided. We consistantly get compliments on the car's looks and ride.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
CW
CRAIG W.
2023 Genesis G90
Verified Owner
03/16/2024
Verified Review
G90
I love this vehicle, it’s stylish and comfortable. This vehicle is definitely a head turner. The ride is comparable to any luxury vehicle. There’s no road noise, because the vehicle is well sealed. I’m extremely satisfied with my purchase and will buy a newer model in the future.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
DS
Daryl S.
2023 Genesis G90
Verified Owner
01/20/2024
Verified Review
Great automobile
The fit and finish on this sedan is excellent. Very Quiet ride and very comfortable interior, especially the amount of space you have to enjoy. The trunk is a very good size.
Vehicle ride can be adjusted as needed depending on the road conditions. Seat massage is excellent and seat adjustments are well engineered.
Recommended
Value
9
Build Quality
10
Reliability
10
Exterior
9
Interior
9
Features
10
Fun
8
Performance
8
Comfort
9
Styling
9
CR
Chris R.
2023 Genesis G90
Verified Owner
01/05/2024
Verified Review
2023 G90
The G90 is a great vehicle and a great value. The car meets or exceeds all of my expectations. Five of my last six vehicles have been either Hyundai or Genesis vehicles, all of which have been wonderful vehicles to own and drive. I hope I live long enough to acquire another G90.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
RS
Robert S.
2023 Genesis G90
Verified Owner
12/10/2023
Verified Review
Amazing features, amazing ride
The scar is a pleasure to drive. The right is smooth and quiet. Handling is highly responsive and firm but not too stiff. It corners well. Accelerates incredibly fast for a car of this size. The seats are extremely comfortable. The convenience features and electronics experience is better than any car I have ever owned. Mercedes, BMW, Lexis, Jaguar, Lincoln. In fact, it is the best car I've ever owned. When I brought my 2018 G 90, I said it was the best car I've ever owned. This tops it.
Recommended
Value
9
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
JR
Judith R.
2023 Genesis G90
Verified Owner
12/05/2023
Verified Review
FRANK & JUDY 2023 G90 E-SUPERCHARGER
It has been a real pleasure and a privilege to have had the opportunity of being a 2023 Genesis G90 E-Supercharger owner as its luxury, comfort, pleasurable driving and simply elegant features are sumptuously gathered in such an extraordinary vehicle. It cannot be easily or readily comparable with this category of available luxury vehicles in the market thus far.
Recommended
Value
10
Build Quality
10
Reliability
9
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
9
WL
WILLIAM L.
2023 Genesis G90
Verified Owner
11/07/2023
Verified Review
the car does not have after sale support
i wanted a better car than my Lexus LS500 The car has a lot more features than my Lexus.LS500. There is a longer learning curve to learning the features
. They seem more complicated .There has to be better support for the car.You should not have to wait over three months for service.
My Leus I could get same day service. What is going on?
Value
7
Build Quality
6
Reliability
5
Exterior
7
Interior
7
Features
7
Fun
7
Performance
7
Comfort
7
Styling
7
MD
Mark D.
2023 Genesis G90
Verified Owner
11/02/2023
Verified Review
Beautiful but seriously flawed
The car is beautiful, but defective. The battery continuously fails. Parts distribution makes getting a new battery difficult with long periods of waiting. The highway driving assist safety feature is defective from the date of purchase and Genesis has been unable to fix it even though they’ve had the car number of times for and number of months.
Value
2
Build Quality
1
Reliability
1
Exterior
10
Interior
10
Features
10
Fun
10
Performance
8
Comfort
10
Styling
10
TL
TOM L.
2023 Genesis G90
10/24/2023
2023 Genesis G90
I thoroughly researched the vehicle after hearing there was to be a total remake of the G90. It took nearly eleven months to locate and get the exact vehicle we wanted. We have not been disappointed at all.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
TL
Thomas L.
2023 Genesis G90
Verified Owner
10/24/2023
Verified Review
2023 Genesis G90 turbo
We have been buying and driving Hyundai/Genesis products for Nearly 10 years. We have had a 2014 Hyundai Equus, 2019 Hyundai Palisade, 2017 Genesis G90, 2021 Genesis GV80, 2023 Genesis G90. We have never had a serious issue with any of them. Needless to say, we like the products. Our New 2023 Genesis G90 is the finest riding, driving, comfortable vehicle we have ever owned.
Recommended
Value
10
Build Quality
10
Reliability
10
Exterior
10
Interior
10
Features
10
Fun
10
Performance
10
Comfort
10
Styling
10
MG
Myron G.
2023 Genesis G90
Verified Owner
10/22/2023
Verified Review
2023 G90
The car is a beautiful driving car. Everything in the body of the car fits perfectly. Some controls are confusing, like the widget, which takes some time to change. I wanted to use mileage control and could not find it in the book that came with the car. I played with it for some time and finally got it to change. I am not sure how to reset it.
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