Excellent job. Professional, timely and on estimate.
We love our F250 diesel and were extremely d
isappointed by the lack of response from Ford when we reached out to express our concern about the possibility of a fuel pump failure while towing a 5th wheel. A valid safety concern, and we’re still waiting for the service manager to call us back.
I researched on the internet and then visited Performance Diesel. They took time to explain the problem and a possibly solution to me. Also provided a rough estimate. I was back a few days later with some queries, and they patiently explained again. I decided to move ahead, they ordered the parts and took the truck in when the parts arrived
I picked the car up a couple of days later, and feel a lot less stressed when driving knowing that my fuel pump will not implode on me, sending shrapnel throughout the fuel system.
Thanks team - for your patience and for for accommodating my F250 in such a timely manner
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A shout out to the front desk…Johnny and Joe! They are welcoming, friendly, good listeners and saw th
at my concern was brought to the attention of the right person.
I’m a fan of this business and will return and refer others. If you are wondering if you should try them out…wonder no more…make an appointment!
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Randy was amazing in helping us find the right vehicle for our needs. We were in no hurry and he kept
us in the loop and let us know of any vehicle fitting our preferences the moment it showed up.
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Oil change and tire rotation done at my house via Ford Mobil service. Service went smoothly, mechanic
s were on time also. Highly recommended!!
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A big thank you to Dean in the sales department at I-5 Auto, Most pleasant car buying experience we h
ave ever had. No pressure, we went in knowing what we wanted and even having to send someone to the Olympia lot to get it, Dean got it done a bit of paper signing and a lot of patience from Dean waiting for our Insurance ID's to download and we were off driving the new car home. Would definitely work with them again should the need arise. Thank you to the I-5 team.
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Service department was super easy to work with. Very helpful staff, friendly and reasonable price and
time. I’d recommend this place to anyone.
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We brought our vehicle in to Honolulu Ford to have a 4G kit installed and brakes done. Our service sp
ecialist was Malia Devers and she was professional and courteous from the start. She went over the work to be done in detail and estimated costs for us. The vehicle was returned in a timely manner, clean and within the costs expected. ThankYOU Malia Devers for making our experience here a good one. You are great at your job and because of you we will refer Honolulu Ford to others!! Way to go!
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