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Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

RK

RICHARD K.

Newman Lake, WA

Ford Expedition

01/07/2022

Verified Customer

10

Category: Service

Emergency service

Emergency service Mike Whiteford service department is very accommodating and I will certainly use Mike White Ford for service on my expedition in the future.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:33 PM

Richard, thank you for the kind review! We're so glad that your team was able to assist and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with

Service Advisor

WC

WILLIAM C.

Careywood, ID

01/05/2022

Verified Customer

9

Category: Service

Great people

They were professional and did what they told us they would do on time and a little bit before so appreciate all the help

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:21 PM

William, thank you for the great review! We're so glad that you had a good experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CM

CHRIS M.

Rathdrum, ID

01/05/2022

Verified Customer

10

Category: Service

Extremely helpful and quick service

I dropped my truck off to get my doors fixed when they had time to get to it, not expecting my truck to be done for several days. They got to my truck and I was picking it up the next day. Very professional and helpful.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:57 AM

Chris, thank you for the 5 star review! We're so glad that we were able to get your doors fixed and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LK

LAURA K.

Hayden, ID

12/30/2021

Verified Customer

8

Category: Service

Long wait for appointment paid off.

I had to wait at least 2 months for an appointment for the recall that I was notified about. I was told when I made the 9:45 AM appointment it would be a short one as the service folks would do an inspection and then order the parts needed, if any. So I arrived with some means of keeping me busy only to find that it would be well into the afternoon (3-4 PM) before my car was ready. The replacement parts had already been ordered prior to my arrival as I was told they hadn't had a car NOT needing replacement parts. So I returned home calling my husband rather than wait on the courtesy car. My vehicle was finished by 4 PM so I again returned to the dealership to pick it up for no charge. Hopefully all will work well. Time will tell.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:10 PM

Laura, thank you for the positive review. We're sorry about the miscommunication regarding the time line, but we're glad that we were able to take care of the issue. Please reach out and let us know if you need any additional assistance! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

CH

CHRISTIAN H.

Rathdrum, ID

12/30/2021

Verified Customer

10

Category: Service

GREAT!!

AWESOME JOB.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:04 PM

Christian, thank you for the awesome review! We're grateful to count you among the Mike White Ford family! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Athol, ID

12/29/2021

Verified Customer

10

Category: Service

Easy

We have been to Mike White Ford a couple of times. Both times we have walked away saying how nice everyone was and how professional things were handled. The work was done in a timely matter and the waiting area inside is so nice. There isn’t one thing in the negative that we could ever say. We enjoyed our service and when the time comes, we look forward to going back.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 01:56 PM

Anonymous, thank you for the kind review! We're so glad that you've had such pleasant experiences with our team. It is a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

WW

WILLIAM W.

Saint Maries, ID

12/23/2021

Verified Customer

10

Category: Service

In for a recall reprogramming

Service agent met me at door when I pulled in - connected me with advisor who reviewed what needed to be done and gave me a time estimate. Directed me to lounge & called shuttle. Went to another store for an hour - shuttle immediately returned when I called. Had a cup of coffee and then work was done. Advisor reviewed the multi-point inspection thoroughly - and I went on my way. Fantastic, kind and thorough service. ALWAYS bring my Ford to them for anything.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:58 PM

William, thank you for the fantastic review! From start to finish, it sounds like you had a successful and pleasant experience, which is exactly what we like to hear! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LK

LAURIE K.

Worley, ID

12/23/2021

Verified Customer

10

Category: Service

Professional

I love coming here. They take such good care of you and are always friendly, respectful and they listen.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:55 PM

Laurie, thank you for the 5 star review! We're always glad to see you as well! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

NY

NICHOLAS Y.

Spirit Lake, ID

12/20/2021

Verified Customer

1

Category: Service

Usually I would be happy but now I’m just annoyed. My turbo has always rattled on driver side and ford won’t replace it. Pretty bad when all your buddies laugh when u start your 60k plus pickup!!

So I took pickup in for rattle noise several times to be told it’s cam phasers or what not. Then they say turbo also is making noise but ford won’t authorize it. Guess the extra warranty is useless for actually repairing a failing part they want it to leave u stranded on the freeway first. I didn’t spend this kind of investment to be sidelined!!

Employees worked with

Service Advisor

LJ

LYNDA J.

Smelterville, ID

12/14/2021

Verified Customer

10

Category: Service

key fob

I had lost one of the key less device. So I ordered one and waited until I could get an appointment. I was prepared to pay out of pocket, but my service attendant said, after checking my insurance covered it completely!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2021 08:59 AM

Lynda, thank you for the 5 star review! We're so glad that we were able to take care of your fob needs and that you didn't need to spend any more! Nice surprises are the best! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Careywood, ID

12/07/2021

Verified Customer

10

Category: Service

Professional

I am always impressed by the professionalism and competence level that I experience with every encounter with every team member at Mike Whites service center. This is not the closest Ford dealership near me but the quality of service makes it worth the additional drive.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/07/2021 01:25 PM

Anonymous, thank you for the 5 star review! We so appreciate that you are choosing us over closer dealers. That really means a lot to us! We promise to keep upholding the standards and continuously improving to make it worth your while! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

FR

FRANKLIN R.

Coeur D Alene, ID

12/01/2021

Verified Customer

10

Category: Service

Good job guys.

very happy camper.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 02:39 PM

Franklin, thank you for the 5 star review! We love serving happy campers! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RV

REBECCA V.

Coeur D'Alene, ID

Chrysler PT Cruiser

11/24/2021

Verified Customer

10

Category: Service

Great service!

Adam in service was very efficient and polite. Also, Joe P in service department is always the Best!!! I have to include Richard who has taken care of my car since 2006. And my best to Lougene. You have a great team!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:48 PM

Rebecca, thank you for the kind review! We're so proud of our team and so glad that you've had such great experiences with so many of them! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Sandpoint, ID

Ford F350

11/10/2021

Verified Customer

10

Category: Service

Great service

Always great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/10/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that you had such a pleasant experience! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

11/04/2021

Verified Customer

10

Category: Service

EXCELLENT SERVICE

Such pleasant employees that always help!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/05/2021 02:19 PM

Anonymous, thank you for the excellent review! We're very proud of our team and so glad that you had such a good experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ST

SCOTT T.

Post Falls, ID

10/29/2021

Verified Customer

10

Category: Service

Phenomenal

My service adviser was phenomenal in every way. Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:32 PM

Scott, thank you for the phenomenal review! We're so glad that Adam has been taking such excellent care of your and your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

GL

GARY L.

Coeur D'Alene, ID

10/27/2021

Verified Customer

10

Category: Service

Review

I had an exceptionally long wait for the shuttle, this was not the driver’s fault.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:18 PM

Gary, thank you for letting us know about your shuttle issue. We will be sure to review what happened so that it does not happen again. We look forward to serving you again in the future!

Employees worked with

Service Advisor

CA

CHRISSIE A.

Coeur D Alene, ID

MERC MNTNER

10/20/2021

Verified Customer

0

Category: Service

They didn't do anything

They had my car for 3 1/2 hrs to tell me my microphone didn't work cause I didn't have one. And also I wanted a upgrade on my navigation system and on the workers paper it said 89.00 well he said an upgrade won't help with your microphone problem (before he even looked at the car) and crossed it off the paper. So when I go to pick up my car I'm charged 99.00 for the diagnostic (I'm fine with) but no upgrade on the navigation system and tells me on a peice of paper where to go to get the cds to upgrade myself and they want 149.00. So I scheduled this appointment over a month ago to get absolutely nothing done waste 3 1/2 hrs with no car and paid 99.00. And then the staff is rude I was in the middle of talking to one and he had to go talk to another worker says he will be back and never saw him again. And the kid who dropped off my car when I said have a good day doesnt say one word or even look at me. Very rude guy that helped me by assuming I didn't want the upgrade when that's what I called for and fix the microphone (which couldn't be without factory mirror). Would never go back

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

10/20/2021

Verified Customer

9

Category: Service

Did what they said they were going to do!

I went in with a proposed service recall and they verified and fixed it without trying to sell me anything else. I added on an oil change and it was a great price!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/21/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your recall and your oil change at the same time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JT

JEFFREY T.

Liberty Lake, WA

10/18/2021

Verified Customer

10

Category: Service

Great

Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Jeffrey, thank you for the great review! We're so glad that you had such a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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