AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(201 reviews)

52

Reviews of AJ Mills

Verified Customer

Newman Lake, WA

03/30/2023

Verified Customer

10

Category: Service

Such nice people, they listen, explain and are timely

Every time I go in to have my car serviced I am always so impressed on how polite and professional all the people working in the service department are. Such a wonderful atmosphere and one that you wouldn't go anywhere else to have your car serviced.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you have had such a positive experience with our service department. We strive to provide the best customer service and we are glad that you have noticed. We look forward to seeing you again soon!

Employees worked with

Service Advisor

MB

MICHAEL B.

Saint Maries, ID

03/29/2023

Verified Customer

10

Category: Service

Recall item and full service..

Great service as always,, thanks..

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words, Michael! We are so glad to hear that you had a great experience with us. We look forward to seeing you again soon!

Employees worked with

Service Advisor

SM

SETH M.

Pinehurst, ID

03/27/2023

Verified Customer

10

Category: Service

AJ is the man!!!

Thanks AJ, you are awesome!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for the kind words, Seth! We are so glad to hear that AJ was able to help you out with your Bronco. We strive to provide excellent customer service and we are glad that we could meet your expectations.

Employees worked with

Service Advisor

Verified Customer

Greenacres, WA

03/25/2023

Verified Customer

9

Category: Service

Safety Recall

Excellent service department.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your positive review! We are so glad to hear that you had an excellent experience with our service department. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

Service Advisor

SM

STUART M.

Coeur D Alene, ID

03/24/2023

Verified Customer

3

Category: Service

Elecrical diagnostic and recall service

First, the good, the people I spoke to were very friendly. The bad...It took over a month from the time I called to the time my vehicle was scheduled. Due to the issues making my car almost undriveable, I asked for an earlier appointment. I was assured that if one came available, they would call; never happened. When I took my car in, it took all day until I got a phone call saying they finally figured out the issue and needed to keep it over the weekend. Then Monday and Tuesday came and went, no updates. I called and had to ask for it. I was then told they would hopefully get it to me by end of day Wednesday. They were able to get it completed two hours earlier than they said - but when I went to pick it up, I got to wait around a bit while they tried to find my service advisor. Two other advisors tried to find him, and when they couldn't, they didn't offer to just cash me out. Instead a third advisor came out and saw that nobody was helping and actually did. I've been buying cars and trucks from this business for more than 20 years and getting parts and service from them. This time was by far the worst experience I've had with this dealership. In the future, I will probably be shopping around to other dealerships that focus on service and ability.

Employees worked with

Service Advisor

ST

STEVEN T.

Post Falls, ID

Chevrolet Suburban

03/18/2023

Verified Customer

10

Category: Service

The Best in town

A great service department. Quality doesn't cost, it pays.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 08:19 AM

Thank you for your kind words, Steven! We are so glad to hear that you had a great experience with our service department. We strive to provide quality service and are glad that it paid off for you.

Employees worked with

Service Advisor

PB

PAM B.

Dalton Gardens, ID

03/15/2023

Verified Customer

10

Category: Service

Service

AJ was great very personable very professional. Explained what they would do what the cost would be.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2023 01:45 PM

Thank you for your kind words, Pam! We are so glad to hear that AJ was able to provide you with the professional and personable service you deserve. We hope you enjoy your MKZ and come back to see us soon!

Employees worked with

Service Advisor

TP

THOMAS P.

Cocolalla, ID

Ford F250

03/08/2023

Verified Customer

10

Category: Service

DEF fluid heater

Check engine light. Ford app advised what the code was and service was able to schedule before limp mode activated. Job completed in timely manner. Satisfied.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:32 PM

Thomas, thank you for the 5 star review. We're so glad that between our service department and the app, we were able to get your appointment sorted for you. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Service Advisor

RS

RICHARD S.

Coeur D Alene, ID

03/08/2023

Verified Customer

10

Category: Service

f-150

on time, well explained, professional

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:32 PM

Richard, thank you for trusting us with your F150. We're so pleased that you had a 5 star experience at Mike White Ford of Coeur d'Alene!

Employees worked with

Service Advisor

BA

BILL A.

Cataldo, ID

Ford F350

03/07/2023

Verified Customer

10

Category: Service

Great Service

I was very pleased with my service writer, A.J. He kept me informed and coordinated excellent service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:30 PM

Bill, thank you for the great review! We will pass along your kind words to AJ. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Service Advisor

SW

SARI W.

Hayden, ID

02/27/2023

Verified Customer

10

Category: Service

Warranty

All of the employees are professional and courteous. I have been doing business with them for more than 20 years, still happy with them!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:51 PM

Sari, thank you for your continued patronage! We're so thankful that you've trusted us with your vehicles for so long! Thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

02/24/2023

Verified Customer

0

Category: Service

hassels

I was told I had to bring my car in for a diagnostic for the auto-stop button not working before they could even tell me if it was covered by my warranty. It not only took all day, but an hour passed when they said it would be done I went back to check on it and it had only just been worked on. The driver side mirror now has a quirk too that it never had before, so not only is the now diagnosed button not working or covered, but I have a new issue. To be fair, they did do my scheduled maintenance in that time, but I am really not impressed.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

02/23/2023

Verified Customer

10

Category: Service

Fixed!

My Escape now runs like a charm! Thank you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/27/2023 04:28 PM

Anonymous, thank you for the kind review! We're so glad that your Escape is running the way that it should be! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WW

WILLIAM W.

Saint Maries, ID

02/23/2023

Verified Customer

10

Category: Service

Scheduled repair and added on needed brake work

Had a scheduled repair of a warranty mirror problem - knew I needed rear brakes done. Asked about availability today since I live > 1 hour away and they were able to accommodate me with just an extra 90 minutes. Amazing service - fair price - great communication - cannot recommend more highly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/27/2023 04:28 PM

Bill, thank you for the amazing review! We're so glad that we were able to take care of all of your needs in a single trip. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

GB

GERALDINE B.

Harrison, ID

ReScore Review™

02/16/2023

Verified Customer

10

Category: Service

Call from Ford Rep

I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!

Employees worked with

Service Advisor

DS

DAVID S.

Hayden, ID

02/09/2023

Verified Customer

10

Category: Service

Excellent customer service

Quick set up & on time service

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:24 AM

David, thank you for the excellent review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

GB

GERALDINE B.

Harrison, ID

ReScore Review™

02/16/2023

Verified Customer

10

Category: Service

Call from Ford Rep

I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!

Original Review

02/06/2023

8

Category: Service

Ford service rep AJ - poor customer service

I spoke with AJ concerning my brake failure. He was a total jerk. Very disrespectful. I tried asking questions and he was rude and would cut me off. I have never dealt with anyone at Ford that ever talked like that. Everyone is very customer friendly. They all know how to deal with the public. AJ would benefit in getting some customer service training! Ashton Fowler took care of me when I picked up my truck. He was very nice and answered all of my questions. He definitely knows his customer service! A couple of days later my truck was making that loud noise again. But the brakes did not go to the floor like before. I called Ford and talk to Dan. I have dealt with Dan before and he is very nice and knows his job! Very customer friendly. I live out of town about an hour away. We set up another appointment to look at the brakes. I rated my service with AJ. Dan & Ashton would both get 5 stars from me!
Thank you, Gerri Bush

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:20 AM

Geraldine, thank you for taking our call and discussing this with our management team. We value you as a customer and hope that we are able to address your concerns for you.

Employees worked with

Service Advisor

TW

TIM W.

Rathdrum, ID

02/04/2023

Verified Customer

10

Category: Service

I wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.

wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:17 PM

Tim, thank you for your kind words! We're so glad that we were able to locate and take care of the leak in your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

02/01/2023

Verified Customer

10

Category: Service

In and Out

Took a bit for parts to arrive but the work was done faster than I expected.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:13 PM

Anonymous, thank you for the 5 star review! We're hopeful that parts will start arriving faster and faster moving forward. Thank you for trusting Mike White Ford!

Employees worked with

Service Advisor

JH

JIM H.

Fernwood, ID

Ford Super Duty F-250 SRW

02/01/2023

Verified Customer

10

Category: Service

The service department is Top Notch.

Friendly, quick and efficient! I would recommend buying a new Ford from Mike White Ford because of the elevated service experience. They will take care of you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 02:42 PM

Jim, thank you for the top notch review! We're so pleased that you've had such positive experiences with our team and appreciate your kind words! Thank you for trusting Mike White Ford!

Employees worked with

Service Advisor

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