AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(201 reviews)

52

Reviews of AJ Mills

SP

STEPHEN P.

Sagle, ID

Ford F350

01/27/2023

Verified Customer

10

Category: Service

Total Fuel System Failure

My F350 Super Duty Diesel experienced a Catastrophic Fuel System Failure. My concern like anyone else was will my $80,000 truck get fixed or ever be the same.
I received a phone call from Chelsea and she explained everything the dealership (service) had done and what the were going to do. I can’t be happier - so far my truck is running great. Also, if you go to Mike White Ford to buy a new vehicle -ask for Curley he is a straight shooter!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:38 PM

Stephen, thank you for the 5 star review. We're grateful that you gave us the opportunity to work on your truck and that we were able to assist. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

HW

HELEN W.

Spirit Lake, ID

01/27/2023

Verified Customer

9

Category: Service

Oil change

I was happy with the oil change service. My service rep was polite and eager to help.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:36 PM

Helen, thank you for the kind review. We're so glad that your oil change appointment was a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TF

TIM F.

Coeur D Alene, ID

01/27/2023

Verified Customer

10

Category: Service

Tim F.

I am relatively new to CDA and have been pleasantly impressed with the service I have received from the service department of Mike White Ford. I drive a 2020 Ford Ranger 4+4. My heater recently failed and the service department bent over backwards to get my truck into the shop. Very courteous and professional group of young men. Also a shout out to Lou much appreciated for the shuttle service. Now if you can only get Guinness beer in the waiting area🤔😁.
-Tim F.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:34 PM

Tim, first of all - welcome to CDA! We appreciate you giving us the opportunity to serve you! We'll take your suggestion to Mike, but I can't make any promises. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SC

STANLEY OR LESLIE C.

Harrison, ID

01/20/2023

Verified Customer

10

Category: Service

Quickly completed

Very professional

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/23/2023 09:10 AM

Thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LG

LINDA G.

Spirit Lake, ID

Ford F350

01/12/2023

Verified Customer

8

Category: Service

Fast, Friendly Service

The staff exchanged parts due to a recall. They had my truck back to me in less than an hour. The process was done to my expectation.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/19/2023 03:08 PM

Linda, thank you for the kind review! We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for your kind words.

Employees worked with

Service Advisor

HB

HELEN B.

Spokane, WA

12/21/2022

Verified Customer

10

Category: Service

Wonderful Job

I am very happy with Mike White Ford. I enjoy the personnel and appreciate the mechanics and all they do to keep my car in service. Been coming here since Tom Addis Dodge sold. Keep up the great work.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:12 AM

Helen, thank you for the wonderful review! We're proud of our team and glad that you have had such great experiences with them! We're also thrilled that you've been trusting our team since the Tom Addis days! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JP

JOSEPH P.

Hayden, ID

12/21/2022

Verified Customer

10

Category: Service

Great Job

Everyone was friendly and service was completed faster than expected

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:07 AM

Joseph, thank you for the great review! Fast and friendly are always two big goals for our service team! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

KJ

KAREN J.

Post Falls, ID

12/10/2022

Verified Customer

10

Category: Service

They Care

I have always been treated with respect. They explain and go over everything that is done to my car. This last appointment the weather was bad. Snowy any icy roads. They came and got my car and delivered it back to me!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 09:53 AM

Karen, thank you for your kind words. We're always happy to assist during this crazy North Idaho weather and beyond! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Dalton Gardens, ID

Ford Bronco Sport

11/30/2022

Verified Customer

10

Category: Service

2022 Badlands warranty work

AJ represented the company in the highest regard. Very good w communication and keeping me updated. Ready available w loaner car. He made the situation easier. Appreciated.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:13 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and will pass along your kind words.

Employees worked with

Service Advisor

RJ

RONALD J.

Hayden, ID

Ford Expedition

11/30/2022

Verified Customer

8

Category: Service

Service and warranty work

All requested repairs were made as well as necessary recalls were done

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:14 AM

Ronald, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

Service Advisor

SS

STEVEN S.

Sagle, ID

11/30/2022

Verified Customer

9

Category: Service

New windshield and oil change.

The Mike White Ford service team referred me to Reliable Auto Glass and they coordinated the recalibration with the service team. Windshield replace and camera recalibration went well with a scheduled oil change at the same time. It took several hours but I was advised that timeframe beforehand.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:15 AM

Steven, thank you for your kind review. We're so glad that we were able to coordinate your windshield repair and recalibration for you as seamlessly as possible. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MB

MARTY B.

Saint Maries, ID

11/28/2022

Verified Customer

9

Category: Service

Repair

Good work

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:04 AM

Marty, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford F450

10/30/2022

Verified Customer

10

Category: Service

Good service

Went smooth

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:45 PM

Anonymous, thank you for the good review! We're so glad that everything went smoothly for you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DM

DEBORAH M.

Rathdrum, ID

Ford F250

10/28/2022

Verified Customer

10

Category: Service

A Great, Honest, Quality Companyess

My experience over the last 30 years with his dealership has been excellent.
They are honest, caring, and trustworthy. Their prices for service are equal to any independent auto shops that I have compared. Ford has all the expensive electronic testing devices at their disposal so they can really investigate an engine problem very thoroughly.
I have bought several new trucks here over the years and had them serviced here. This dealership genuinely appreciates a good customer and had treated me exceptionally well with wise advice, honesty, and even discounts when warranted.
I heartily recommend Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:31 PM

Deborah, thank you for the outstanding review. We work hard on our team and treating customers the way that they should be treated and we're grateful for incredible guests like yourself. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Gifford, WA

Ford Super Duty F-250 SRW

10/18/2022

Verified Customer

10

Category: Service

Return of Pre Covid automotive service

I have been having difficulty finding timely service. This visit was refreshingly different. I went in for an oil change and transmission service. Prior to my appointment, a check engine light illuminated. I anticipated having to make another appointment. To my surprise, my concerns were ALL addressed and repaired. I thoroughly recommend Mike White Ford service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:48 PM

Anonymous, thank you for your kind words. We're so glad that we were able to take care of both your oil change and check engine light in a single visit. Thank you for choosing Mike White Ford and being part of the Mike White Ford Family! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CS

CODY S.

Hayden, ID

10/10/2022

Verified Customer

10

Category: Service

AJ was a great help

We had engine trouble we received quick attention and service thanks for AJ and team. Turned out needing all spark plugs swapped. One had recently been replaced, and they threw in a new one with the other 5 for free, which I appreciated.

Our vehicle has had a number of issues in the past year and the team has always taken good care of us and made us feel like a priority.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:54 PM

Cody, thank you for the great review! We're so glad that AJ was able to take care of your engine and get everything sorted for you! We're sorry that your vehicle has had multiple issues but we're hopeful that it's only scheduled and preventative maintenance from here onwards for you!

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

09/27/2022

Verified Customer

10

Category: Service

Reliable service

Professional and friendly service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2022 04:43 PM

Stephen, thank you for the 5 star review! We pride ourselves on being professional and reliable! Thank you for giving us the opportunity to serve you!

Employees worked with

Service Advisor

DG

DONALD G.

Coeur D Alene, ID

09/16/2022

Verified Customer

10

Category: Service

eliminate whistling noise

accurate assessment, followed by quick elimination of problem.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:12 PM

Donald, thank you for the great review! We're so glad that we were able to take care of your whistling noise! We look forward to serving you again in the future.

Employees worked with

Service Advisor

NS

NATHAN S.

Coeur D Alene, ID

Ford F350

ReScore Review™

09/09/2022

Verified Customer

10

Category: Service

Great group of people

We had an issue because I lost some of my belongings, I brought it to their attention thinking that it was lost while in their shop. They handled the situation very well and professional. When I found the missing items at home I let them know and I felt horrible. They are my favorite dealership to work with. I’ve bought many vehicles from this dealership and I look forward to seeing them in the future for my automotive needs.
A big thank you to all! You have a great group of people!

Employees worked with

Service Advisor

Verified Customer

Osburn, ID

09/08/2022

Verified Customer

10

Category: Service

Service department.

Service Department was awesome! They listened to our concerns and took care of everything! Super friendly and explained everything they did.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:38 PM

Anonymous, thank you for the awesome review! We're so glad that you had such a positive experience with our service team! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

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Service Advisor

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