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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Brent Parker
BP

Brent Parker

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(346 reviews)
76

Reviews of Brent Parker

DG
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DENNIS G.
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2022
verified customerVerified Customer
10
Category: Service
Quick and thorough
Mike White Ford has always been very thorough and answered any questions I may have had. Very pleasant experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:04 PM

Dennis, thank you for the kind review! We're proud of our team and glad that you've had positive experiences with them. Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
ST
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Steve T.
Cheney, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2022
verified customerVerified Customer
10
Category: Service
Lube, oil, etc.
Easy to schedule online, prompt service at the counter, and the service was done well and on time. I had to attend a virtual meeting while the work was being done, and Brent suggested a perfect out-of-the way corner for me to handle the meeting.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:01 PM

Steve, thank you for the 5 star review! We're so glad that your service experience went well and that Brent was able to direct you towards an area where your virtual meeting could take place. Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
LW
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LAWRENCE W.
Nine Mile Falls, WA
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/23/2022
verified customerVerified Customer
8
Category: Service
10K Service
Upon arriving home, I noticed that the tonneau cover was not adjusted as requested. In fact, the adjustment screw was missing.

Today, when attempting to check the tire pressures, I found that the tires were improperly mounted with no way to get to the inner tire schraeder valve. I think this warrants some training.
Employees worked with
BP
Brent Parker
JR
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JOANNE R.
Rathdrum, ID
Ford Escape
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2022
verified customerVerified Customer
0
Category: Service
Things have changed!
I used to be able to come in for an oil change and get a diagnostic of any issues my car might be having. NOW, not only do I need to return for that diagnostic, but I get to pay over $100 to have it done. THEN I get to return a third time and have the repairs done. Shouldn't you at least deduct the cost of the diagnostic from the repair bill? As you reported, I have a "very large oil leak" (I knew that already). You cannot get me in for 6 weeks to tell me I have an oil leak. By the time it is fixed, I might not have any oil left and my car might be ruined. I am very disappointed in my latest visit.
Employees worked with
BP
Brent Parker
RB
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RODNEY B.
Rathdrum, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/19/2022
verified customerVerified Customer
4
Category: Service
Mr Rod Boyer
Service person only wanted to talk about what was important to him. Did not want to discuss problems I had and how to resolve them. Did not help me tell I was going to pay for service
Employees worked with
BP
Brent Parker
TG
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TERRE G.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customerVerified Customer
10
Category: Service
Tire Alignment
Fast & easy check in & out. Service done promptly. Excellent customer service
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:47 PM

Terre, thank you for the excellent review! We're so glad that your alignment was easy and timely! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with
BP
Brent Parker
LM
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LAURA M.
Coeur D Alene, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customerVerified Customer
10
Category: Service
Oil change and snow tires put on
I always receive excellent customer service. Everyone is polite, attentive and helpful. Honestly the best car dealer service I have ever experienced in my almost 40 years of driving. Highly recommend.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:44 PM

Laura, thank you for the incredible compliments! We're so proud of our team and glad that you've had such positive experiences with them! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with
BP
Brent Parker
Verified Customer
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2022
verified customerVerified Customer
10
Category: Service
Good service
The only concern is not being able to enjoy the Ford coverage of the included oil, oil filter change, and tire rotation at another Ford dealership. When I showed up at Frontier Ford of San Jose, CA, the service clerk wanted me to pay for a package I already purchased. I should not have to call my primary dealer nor drive almost 2000 miles for an oil change. I was on the road and was told this service was complimentary. I was proved wrong. Please fix the miscommunication. Thanks
Employees worked with
BP
Brent Parker
DP
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DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2022
verified customerVerified Customer
10
Category: Service
Service on my F350
Mike White Ford always does a great job with my F350. The service is simply outstanding. Thanks for taking good care of my truck and me and my dog:)
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:37 PM

David, thank you for the kind words. It is a pleasure working on your F350. You (and your dog) are always welcome to stop by! Thank you for choosing Mike White Ford! Thank you for being part of the Mike White Ford Family!

Employees worked with
BP
Brent Parker
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Verified Customer
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2022
verified customerVerified Customer
10
Category: Service
went very well
went smooth and easy
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:52 PM

Anonymous, thank you for the 5 star review! We're so glad that your time with us was smooth and easy! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
JS
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JAN S.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2022
verified customerVerified Customer
10
Category: Service
Consistently helpful
The service department employees are always courteous, knowledgeable and patient.
They answer my questions, make suggestions and follow through.
They're always on time and honest.
I trust Mike White Ford.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:51 PM

Jan, thank you for the kind review! We're very proud of our service team and glad that you have had multiple positive experiences with them! Thank you for choosing Mike White Ford!

Employees worked with
BP
Brent Parker
WG
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WILLIAM G.
Newman Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2022
verified customerVerified Customer
10
Category: Service
F 150 oil change
Staff is great! Always a good experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/06/2022 02:58 PM

William, thank you for the great review! We're very proud of our team and glad that you've had positive experiences with them! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
Verified Customer
Hayden, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2022
verified customerVerified Customer
10
Category: Service
Oil change
I did not purchase my vehicle at Mike White but they were very helpful and professional when I came in to get my oil changed. I will continue to schedule all work through them.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2022 02:59 PM

Anonymous, thank you for the positive review! We are more than happy to serve you and anyone who has purchased a vehicle anywhere. There's always room for more in the Mike White Ford family! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
KB
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KIMBERLY B.
WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2022
verified customerVerified Customer
10
Category: Service
Always amazing
Errand commitment never a negative experience!
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2022 02:55 PM

Kimberly, thank you for the amazing review! We're so glad that you enjoy bringing your vehicle here! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
CR
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COLLEEN R.
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2022
verified customerVerified Customer
10
Category: Service
Professional
Awesome experience every time. I just wish the dealership would lower the cost of simple maintenance items like cabin filter. The service advisor said it would be 57 dollars and I can get it for 19. It’s a simple replacement. Otherwise
All was great.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2022 02:54 PM

Colleen, thank you for the good feedback. We always want to stay competitive, so we'll be sure to look into staying so! Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
Verified Customer
Post Falls, ID
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2022
verified customerVerified Customer
9
Category: Service
Excellent
Very friendly and knowledgeable
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2022 04:43 PM

Anonymous, thank you for the excellent review! We're very proud of our team and glad that you found them to be friendly and knowledgeable! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
DR
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DOUGLAS R.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2022
verified customerVerified Customer
9
Category: Service
Install new tires
When planning to order tires, I was given excellent input on which tire would best fit my driving habits. No pressure, just good data and comparison. The service was excellent, especially when they were able to complete the job quickly so I could make it to another appointment that morning.

Doug R.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2022 03:11 PM

Doug, thank you for the excellent review! It was our pleasure to advise you on your tires and to make sure that you made it to your next appointment on time! We look forward to having the opportunity to serve you again in the future!

Employees worked with
BP
Brent Parker
RG
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REYNALDO G.
Hayden, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2022
verified customerVerified Customer
10
Category: Service
Very helpful. Fast service.
Very happy with the service I received. Fast and efficient service
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2022 03:10 PM

Reynaldo, thank you for the 5 star review! Helpful, fast and efficient are always things that we strive for! We look forward to our next opportunity to serve you!

Employees worked with
BP
Brent Parker
JB
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JERRY B.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2022
verified customerVerified Customer
10
Category: Service
Oil change
Wonderful service ‼️
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:12 PM

Jerry, thank you for the wonderful review! We're so grateful that we had the opportunity to serve you! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
Verified Customer
Princeton, ID
Lincoln Nautilus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/11/2022
verified customerVerified Customer
1
Category: Service
The time itTook to do the oil change is unacceptable.
The time it took to do the oil change is unacceptable
Employees worked with
BP
Brent Parker
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