BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(344 reviews)
76

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2023
verified customerVerified Customer
9
Category: Service
The Works Service
The service was very professional.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

We're so pleased to hear that you had a great experience with us! We strive to provide our customers with the highest level of professional service, and it's rewarding to know that our efforts have been successful. Thank you for the feedback and your business!

Employees worked with

CM
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CAREY M.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2023
verified customerVerified Customer
10
Category: Service
Great Service
Great service, Andrew is always very helpful and appreciated with the shuttle service, thank you! Brent is always helpful in explaining charges and getting vehicle when promised. Thank you!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

Thank you, Carey, for your 5-star review! We are very pleased to hear you enjoyed your experience with Andrew and Brent. It is our goal to provide our customers with the highest level of service and convenience. We appreciate your support of our dealership and are glad we could assist you with your needs.

Employees worked with

BL
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BRIAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2023
verified customerVerified Customer
10
Category: Service
Needed more than we scheduled, still done early.
Truck was in need of spark plugs and transfer case service on top of what was scheduled. Got it done and back to us earlier than expected. Only small issues were the lack of an oil change reminder sticker and the oil life monitor was not reset. Small things considering all that was done.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

We appreciate your feedback and are glad to hear we were able to get your truck serviced quicker than expected. We regret the small issues of the reminder sticker and oil life monitor, and we'll make sure that our service team pays extra attention to those small details in the future. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RC
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RONALD C.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2023
verified customerVerified Customer
10
Category: Service
Oil change
They got me out in the time they said!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

Thank you Ronald, we appreciate your business. We strive to provide quality service and ensure our customers have a great experience. We're glad that you were able to get out in the time we said.

Employees worked with

ZD
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ZACHARY D.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2023
verified customerVerified Customer
10
Category: Service
Service department
Connor, brent and the crew are amazing every time!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:26 AM

Thank you for your kind words, Zachary! We're glad to hear that you experienced such great service from Connor, Brent, and the rest of the crew. We strive to make sure all our customers are taken care of with the highest quality service. We appreciate your business and hope to serve you again soon.

Employees worked with

RV
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ROBERT V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation
It was good service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:27 AM

Thank you for the positive review, Robert. We are so glad you had a good service experience at Mike White Ford of Coeur d'Alene. Our staff works hard to ensure all customers are taken care of, so it's wonderful to hear that we achieved that goal. We hope to have you as a returning customer soon.

Employees worked with

CM
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CHRISTOPHER M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023
verified customerVerified Customer
10
Category: Service
Excellent service
Check in and service were handled professionally.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:34 PM

Thank you, Christopher, for taking the time to leave such a kind review. We are glad to hear that the check in and service were handled professionally and that you had a great experience with us. We strive to provide our customers with the best possible service and we are thrilled that we were able to meet your expectations.

Employees worked with

SB
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SALLY B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2023
verified customerVerified Customer
10
Category: Service
Quick and efficient
Staff were efficient and knowledgeable. Report of the service to my truck was thorough and easy to understand
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you so much for your positive review, Sally! We are so glad to hear that our staff was efficient and knowledgeable. It is very important to us that our customers understand the work we do, and we are pleased that the report of the service to your truck was thorough and easy to understand. We appreciate your business and hope to see you again soon!

Employees worked with

GA
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GERALD A.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2023
verified customerVerified Customer
10
Category: Service
Quick, efficient service
Made an appt on line for oil change and tire rotation. When I arrived they got me right in. Waited in a nice waiting area and enjoyed a couple cups of French Vanilla coffee, while doing some reading. The service was quick, efficient, and friendly. I'll be back.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you so much for the kind review, Gerald! We are thrilled to hear that your experience with us was pleasant and quick. We take pride in providing quality services to our customers. We look forward to seeing you again soon!

Employees worked with

SR
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STEVEN R.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2023
verified customerVerified Customer
10
Category: Service
Mike White Ford service experience
My experience with the staff at Mike White Ford was—as usual—professional, informative, and friendly. I have been a customer for over 14 years and have always received excellent service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you Steven for your loyalty and patronage over the past 14 years, it has been a pleasure to serve you. We at Mike White Ford strive to provide the highest level of service for every customer and we are thrilled to hear that your experience reflects that.

Employees worked with

BK
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BEVERLY K.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customerVerified Customer
10
Category: Service
Why I get my oil changed at Mike’s
I scheduled my appointment on line, drive my Ford into a climate controlled area at the appointed time, where a friendly associate greets me and takes me to my service advisor who verifies with me any issues I might be having I remember a tire pressure monitoring issue right front tire and he says no problem we can take care of that for you! He asks about rotating my tires but no, I say that’s not necessary I just put on my snow tires! He tells me where to wait and gives me an approximate timeframe! The waiting room is very bright, clean and comfortable with a tv and coffee! Really very nice! The wait was much shorter than the time he gave me!! I will never go to another one of those budget oil change places!! Such a positive experience at Mike White Ford! From my interactions with the employees to the building/checkin area cleanliness and the comfy quiet waiting area!! Really awesome experience!!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:18 PM

Thank you so much for your kind words, Beverly! We are delighted to hear that you had such a positive experience at Mike White Ford. Our goal is to make sure every customer leaves happy, and we are pleased to know that this was the case for you. We appreciate your business and look forward to serving you again soon.

Employees worked with

MG
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MARIO G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customerVerified Customer
10
Category: Service
Great service, and personal working with Mike White Ford.
Great work at Mike White Ford.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you, Mario, for choosing Mike White Ford! We are delighted to hear that you had a pleasant experience. We strive to provide excellent customer service with every visit and are glad that we could exceed your expectations.

Employees worked with

CB
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CRAIG B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customerVerified Customer
10
Category: Service
First Class
Standard Service. Went great!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you so much for the great review, Craig! We're glad that your experience with our Standard Service went great. We strive to provide a positive and professional experience to all customers, and it's great to hear that we did that for you. We look forward to seeing you again!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customerVerified Customer
10
Category: Service
Service
It is a Pleasure to have my 2015 Ford Escape serviced at Mike White Ford. You know that you and your vehicle are gonna receive Exceptional Service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

We are so happy to hear that you had an enjoyable experience with us here at Mike White Ford. It is our priority to ensure that our customers are well taken care of and their vehicles are maintained properly. We appreciate you taking the time to share your positive feedback.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2023
verified customerVerified Customer
4
Category: Service
Slow service
An oil change took 1.5 hours. Also, tire risk was supposed to be included but the paperwork doesn't reflect that it was completed.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for visiting Mike White Ford of Coeur d'Alene. We apologize that oil changes took longer than expected and that the tire risk service was not done. We take customer satisfaction seriously and we are sorry for any inconvenience caused. Please reach out to us, we'd be happy to address your concerns.

Employees worked with

DJ
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DAVID J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2023
verified customerVerified Customer
10
Category: Service
Friendly and efficient
Love them
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:44 PM

Thank you for your positive review, David. We are so glad to have had the opportunity to serve you and we look forward to helping you again in the future.

Employees worked with

MP
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MARSHA P.
Coulee Dam, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2023
verified customerVerified Customer
10
Category: Service
Always great customer service
I always feel taken care of here when getting my truck serviced
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:13 PM

Thank you so much for your kind review, Marsha! We're glad you always feel taken care of at Mike White Ford of Coeur d'Alene. We take pride in providing excellent customer service to each and every customer, and we're happy to hear your experience was positive.

Employees worked with

ML
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Mike L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2023
verified customerVerified Customer
10
Category: Service
General Service
Nice Job, communicated well!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:10 PM

Thank you, Mike! We appreciate you taking the time to share your experience with us. We strive to provide our customers with the best service possible. We are always happy to hear when we've achieved that.

Employees worked with

SB
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STEVEN B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customerVerified Customer
10
Category: Service
Great Experience!
I've bought three trucks fin Mike White Ford and their professionalism is why I'm a loyal customer. Everyone from their receptionist Tara, to their salesmen and finance managers, they are all kind, caring and thoughtful. My salesman Tyler is the best. He was very informative and patient helping me choose the right vehicle and showing me all the cool features Ford offers. Their finance manager was also tops. He's made all my purchases seemlessly and walked me through all the extended warranties so I could make the best choice for me. Mike White Ford is the best in the northwest and I highly recommend them.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:29 AM

Thank you so much for your kind words, Steven! We are thrilled to hear that your experience with us has been so positive! Our team works hard to ensure each customer leaves our dealership with a smile on their face, and we are delighted to hear that you have been taken care of so well. We are proud to call you a loyal customer, and we appreciate your continued trust in our business. We hope you enjoy your new vehicle and wish you all the best!

Employees worked with

RG
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RUSSELL G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customerVerified Customer
10
Category: Service
Excellent as usual
This dealership consistently gets the job done and does a good job. No complaints. Professional always.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:29 AM

Thank you Russell! We are so proud to have earned your satisfaction and confidence. We strive to provide an exceptional experience for all of our customers and it's wonderful to see that we have achieved that for you. We look forward to continuing to provide quality service in the future!

Employees worked with
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