BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(346 reviews)
76

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Category: Service
Service Visit
The employees are friendly, helpful and knowledgeable! Great service as always!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:18 AM

Thank you for your business and for taking the time to review Mike White Ford of Coeur d'Alene. We are thrilled to hear that our employees provided you with friendly, helpful and knowledgeable service. We strive to provide excellent customer service and your words are a testament to that. We value your loyalty and look forward to serving you in the future.

Employees worked with

CR
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CHARLES R.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Category: Service
Service visit
Excellent time management, professional people, clean facilities, friendly people. What more can I ask for? Keep up the good work!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:18 AM

Thank you Charles for the glowing review! We are so pleased to hear that you had a positive experience with us. We strive to provide excellent customer service and it's wonderful to know that it was appreciated. We are glad you enjoyed our clean facilities and friendly people. We look forward to serving you again soon.

Employees worked with

JS
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JOHN S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2023
verified customerVerified Customer
10
Category: Service
Provided excellent service in a timely fashion!
They were efficient, timely and courteous. Nice staff!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:22 AM

Thank you for the kind review, John! We are so pleased that you had an enjoyable experience with us. Our team strives to provide exceptional customer service and it's gratifying to hear that you felt well taken care of. We look forward to continuing to serve you in the future!

Employees worked with

MD
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MIKE D.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
verified customerVerified Customer
10
Category: Service
Great service
Very impressed with the dealership.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:15 PM

Thank you, Mike, for the 5-star review! We are so pleased that you have had a positive experience with our dealership. It is our goal to ensure our customers have the best car-buying and service experience possible. We appreciate your business!

Employees worked with

Verified Customer
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
verified customerVerified Customer
10
Category: Service
Oil change & fuel filters
Quick & easy. Took the exact time quoted.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:15 PM

Thank you so much for choosing Mike White Ford of Coeur d'Alene. We are thrilled to hear that you had a quick and easy experience. We strive to provide the best possible customer service and appreciate your feedback.

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2023
verified customerVerified Customer
10
Category: Service
Excellent service.
Appointment was right on time and everything was perfect.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:09 PM

We are thrilled you had a great experience! We strive to deliver top notch customer service, and are glad you were taken care of. Thank you for choosing Mike White Ford!

Employees worked with

GB
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GERALDINE B.
Harrison, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/23/2023
verified customerVerified Customer
0
Category: Service
Oil change and service
I was so disappointed when I took my truck in for oil change. I had 2 oil change services left that I I prepaid when I purchased my truck there. I took it in before I had reached the mileage but I am making a 10 hr trip to MT and wanted it done before I left. The person checking me in said it would be $70! I said, No, I already purchased and paid for it. I also paid my vehicle off over 2 years ago. I usually get very good service with the exception of only 1 time. I can't afford to just throw money away. I would have continued getting my service there, but now I doubt that I will continue. I paid for these service out front and now they don't want to honor it. I couldn't bring my truck in any sooner. I did not have the miles on my truck to do that!! I had no idea they had an expiration date on them. Very misleading to the customers. I will never purchase another vehicle from them and I will let all my family and friends know about this misleading offer!! There should never be a expiration date when you don't even reach the milage for the service due!!
Employees worked with

ST
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SCOTT T.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2023
verified customerVerified Customer
10
Category: Service
The works oil change
Everything was amazing took about an hour, and it was fast and easy with great customer service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:11 PM

Thank you for your feedback, Scott! We are thrilled to hear that we were able to make your visit to Mike White Ford of Coeur d'Alene a pleasant one. We value our customers and strive to provide top-notch service. We appreciate you taking the time to share your experience.

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
verified customerVerified Customer
10
Category: Service
Regular maintenance
Everyone was friendly and courteous. Thank you for providing consistently good service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:12 PM

Thank you for choosing Mike White Ford of Coeur d'Alene! We are so pleased that you had a positive experience. We strive to ensure that every customer has a great experience and we appreciate your feedback. We hope you have a great day and we look forward to seeing you again soon!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
verified customerVerified Customer
10
Category: Service
Excellent Service
Truck was ready when promised. Friendly knowledgable service rep.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:12 PM

Thank you for your 5-star rating and for your positive feedback! We are delighted to hear that your service experience was prompt and enjoyable and that you received knowledgeable assistance. We strive to provide the best customer service and are pleased that you had a satisfactory experience at Mike White Ford of Coeur d'Alene.

Employees worked with

KV
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KENNETH V.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
verified customerVerified Customer
10
Category: Service
Had a quick oil change with inspection. Thank you
Very easy in and out!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:12 PM

We're so glad you found your visit to Mike White Ford of Coeur d'Alene smooth and easy! We strive to make sure our customers are satisfied with their experience and we're glad your visit was a success. Thanks for taking the time to share your feedback!

Employees worked with

Verified Customer
Fernwood, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2023
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation
Completed all in a timely manner and I am satisfied with the work.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/19/2023 10:30 AM

Thank you for taking the time to review Mike White Ford of Coeur d'Alene! We pride ourselves on providing timely and quality service. We appreciate your business and are delighted to hear that you are satisfied.

Employees worked with

VG
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VERNON G.
Hayden, ID
Ford F450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
verified customerVerified Customer
10
Category: Service
Very helpful
All went as planned
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you for the 5-star review, Vernon! We are so glad to hear that your experience was smooth and successful. We strive to provide efficient and friendly service, so it's wonderful to have this feedback. We hope to be able to serve you in the future.

Employees worked with

MC
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MICHAEL C.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
verified customerVerified Customer
10
Category: Service
Fast, efficient AND FRIENDLY
We needed an oil change in the truck. Our appointment at 3 was close to us hoping to be done by 4. They did it! We got our hippo car wash and back to Spokane. See you next year.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you, Michael, for taking the time to share your great experience with us! We are pleased to hear that your appointment went well and you were able to get back to Spokane with your Hippo car wash. We strive to provide exceptional service for all our customers and are so glad that you were satisfied. We look forward to seeing you again next year!

Employees worked with

RL
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RICK L.
Kellogg, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
verified customerVerified Customer
10
Category: Service
Good job
It got done on time and no hidden surprises
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you, Rick, for choosing Mike White Ford of Coeur d'Alene. We are delighted to hear that your service experience was such a pleasant one. We strive to provide the highest quality of service to all our customers. We are so pleased that you felt our service and pricing was fair and accurate. We truly appreciate your business and look forward to seeing you again soon.

Employees worked with

MC
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MIKE C.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2023
verified customerVerified Customer
8
Category: Service
9/12 Service visit
My service visit today went well with my truck being ready when promised. The low price guarantee didn’t hold true for a tire quote I got for another vehicle I own. I found the same tires at a better price at another vendor. The waiting room was clean and comfortable but the coffee is better at the Honda dealer.

MC
Employees worked with

TM
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THOMAS M.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2023
verified customerVerified Customer
9
Category: Service
Pefficient
Normally, to have the "Works" done it an hour or less. This time it was an hour and a half.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:23 PM

Thanks for taking the time to leave us a review, Thomas. We’re glad to hear that you normally have a good experience with us. We apologize for the longer wait time this time around and will take measures to ensure that doesn’t happen again. Thanks for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
NEWPORT, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2023
verified customerVerified Customer
5
Category: Service
Eternal oil change
My oil change appointment that was scheduled too around 90 min. That is way too long for a routine oil change and basic check of maintenance items. I can do this faster at home and I’m not a mechanic. My time is important and that was excessive.
Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2023
verified customerVerified Customer
10
Category: Service
Ecosport
Always great with communicating times and updates on repairs.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:29 PM

Thank you for taking the time to review us! We are so glad to hear that we are providing excellent communication. We strive to be the best we can be and it is always a pleasure to have you as a customer.

Employees worked with

BB
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BRIAN B.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
verified customerVerified Customer
10
Category: Service
Got me right in and on time
Everything was completed in a timely manner.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/07/2023 03:46 PM

Thank you, Brian, for your 5-star review and for taking the time to share your experience. We are pleased to hear that your visit to Mike White Ford of Coeur d'Alene was efficient and that we were able to complete all of the services you requested in a timely manner. We appreciate your business and hope to serve you again soon!

Employees worked with
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