BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(335 reviews)
76

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Verified Customer
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
verified customerVerified Customer
10
Category: Service
Oil Change
On time, professional, fees as advertised.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:32 PM

We are delighted to hear that your experience with Mike White Ford of Coeur d'Alene was on time and professional. We strive to provide excellent customer service and we are glad that you felt that during your visit. Thank you for your business and we look forward to serving you again in the future.

Employees worked with

CM
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CHRISTOPHER M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
verified customerVerified Customer
10
Category: Service
Excellent experience from professionals
Clean facility - trained and professional personnel - they can be trusted
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:26 PM

Thank you for taking the time to leave a review, Christopher! We are pleased to hear that you found our staff to be both professional and trustworthy. We strive to ensure our customers have a great experience every time they visit our dealership. We appreciate your business and look forward to serving you again soon.

Employees worked with

KN
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KEVIN N.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2023
verified customerVerified Customer
10
Category: Service
Oil change
Went in for oil change. Service was done right and in the time frame they said.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:57 PM

Thank you for taking the time to leave us a review, Kevin! We're so pleased to hear that you had a great experience with us and that your oil change was done right and in a timely manner. We pride ourselves on providing top-notch service that our customers can rely on. We look forward to seeing you again soon!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/24/2023
verified customerVerified Customer
0
Category: Service
Getting sloppy
I’m a 3 ford household with another in the way. Something’s changed, system was down, never got a 31 point print out. Never offered if their system is up again. The next ford appt, the checkup says I need a new Air filter but they never recommended it therefore it didn’t get done.
Employees worked with

RJ
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ROBIN J.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2023
verified customerVerified Customer
10
Category: Service
First visit, first impression
This was my first visit to your sevice center after moving here from the Washington coast. I was blown away at the ability to drive in out of the weather and be greeted by a person who had me signed in and directed my to to your cofortable lounge in just a matter of minutes. Great sevice!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:54 PM

Thank you so much for your kind words, Robin. We're so glad your first experience at Mike White Ford of Coeur d'Alene was a positive one. We understand the importance of convenience and comfort when it comes to service visits and strive to offer the best of both. We look forward to serving you again in the future.

Employees worked with

ST
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SCOTT T.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2023
verified customerVerified Customer
10
Category: Service
Incredible customer service
Every time I go there, all of the employees are very friendly. All of them were petting my dog, and one of them even brought me out a bowl of water for him as I was waiting for my car to be done. Highly recommended to anyone.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:07 AM

Thank you, Scott, for taking the time to share your positive experience with us! We are delighted that you and your pup had such a great experience at Mike White Ford of Coeur d'Alene. We strive to make sure all of our customers feel welcome and appreciated, and it means a lot to us to know that we achieved that goal for you.

Employees worked with

SH
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STEVE H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2023
verified customerVerified Customer
10
Category: Service
No thanks
Very good experience
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:37 PM

Thank you for your positive feedback, Steve! We're so glad you had a great experience with us here at Mike White Ford of Coeur d'Alene. Our team strives to provide excellent customer service to all of our guests. It's wonderful to hear that we were successful in doing so!

Employees worked with

KM
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KARLA M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2023
verified customerVerified Customer
9
Category: Service
Tried the advertised "pick up my vehicle for service and return when done"
The process was simple: 1) call for an appointment, 2) give the employee my keys so he could drive my pickup back to the dealership, 3) answer the door when he returned with my pickup, and sign the paperwork. Easy peasy just like promised.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:37 PM

Thank you Karla for your 5-star review! We appreciate you taking the time to provide us with feedback. We're delighted to hear that the process was simple and went as expected. We strive to provide the best possible customer experience and we're glad you found your experience with us to be just that.

Employees worked with

BZ
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BOB Z.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2023
verified customerVerified Customer
10
Category: Service
Service
Had a very pleasant experience. Car was done sooner that expected also. Got my free car wash coupon from the car wash if my choosing. Thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:38 PM

Thank you Bob for taking the time to share your experience with us. We appreciate you choosing Mike White Ford of Coeur d'Alene and are delighted to hear that your visit was a pleasant one. We are thrilled that the repair was completed quickly and that you found our free coupon helpful. We'll look forward to having you back in the future. Thank you again!

Employees worked with

JJ
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JACCOB J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
10
Category: Service
Quick and Courteous
Every time i come here i leave satisfied with my interaction. I am always given a time frame and it seems they always have the vehicle done sooner than projected.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:39 PM

We are delighted to hear that your experience at Mike White Ford of Coeur d'Alene keeps getting better each time. We strive to be prompt and efficient, and it's great you noticed that! We greatly appreciate your loyalty and for choosing us for your automotive needs.

Employees worked with

TA
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TYLER A.
Dalton Gardens, ID
Ford F150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
10
Category: Service
❤️
❤️
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:40 PM

We at Mike White Ford of Coeur d'Alene truly appreciate your 5-star rating! Your positive feedback helps us to continue to strive to provide exceptional service to our customers. Thank you for taking the time to share your thoughts with us!

Employees worked with

DE
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DOUGLAS E.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2023
verified customerVerified Customer
10
Category: Service
Quick, professional, and easy.
Appointment was easy to schedule and service was provided on time. Your staff is always friendly, professional, and knowledgeable. Thanks for your service to the community.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/11/2023 01:18 PM

Thank you, Douglas, for taking the time to leave us such a wonderful review! We're pleased to hear that our team was able to provide a speedy and professional service. Our goal is to ensure a great customer experience for all our valued customers; we're so glad that we exceeded your expectations. Again, thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

KB
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KIRK B.
Otis Orchards, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2023
verified customerVerified Customer
9
Category: Service
mike white service dept
had to replace both roof trim pieces on a 2019 f 250, which required removal of rear window. christian at the service department went far and above to get me at no cost. I bought the extended bumper to bumper warranty thru ford at the time I bought the truck but apparently that doesn't mean bumper to bumper as it did not cover exterior trim. Christian got ford and his sales department to step up and cover all costs. thank you christian. again never had a problem with the service department they are great to work with.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:24 PM

Thank you for taking the time to share your experience, Kirk. We are happy to hear that Christian was able to take care of you and we are glad you received such excellent service. We strive to provide the best customer service and we appreciate your continued business.

Employees worked with

PS
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PAMELA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Oil change
Great service always !
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:17 PM

Thank you Pamela! We are so glad to have you as a customer and we appreciate your business. We strive to provide excellent service every time, and it's wonderful to hear that we have delivered. Have a great day!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Excellent service
They are very friendly to help us for the missing parts and they order it for us. They are very good job !!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Thank you for your positive review! We appreciate your business and are glad to have been able to help you with the missing parts. We strive to provide excellent customer service and it's good to hear that we succeeded.

Employees worked with

RS
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ROBERT S.
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Great Service
Very personable staff and comfortable facility to wait in.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Robert, thank you for your kind review. We take pride in making our customers feel comfortable and we're so glad to hear that you experienced our friendly staff and pleasant waiting area. We hope to serve you again in the future.

Employees worked with

AJ
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ANDREW J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Routine service
I came in for a routine service. You guys were on time, answered my questions regarding snow tires, and got right to work. The service took an hour, which was faster than estimated and everything was properly taken care of. I was quite happy with everything.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Thank you Andrew for taking the time to review Mike White Ford of Coeur d'Alene! We appreciate your business and are delighted to hear that your service experience was smooth and efficient. We take pride in providing quality service and thank you for recognizing our hard work. We look forward to helping you with any of your future automotive needs.

Employees worked with

CP
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CHRIS P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2023
verified customerVerified Customer
10
Category: Service
Fast SErvice
Svc Writer helped me right away. Easy procedure. They were very efficient and had paperwork ready when I got there. Truck was finished faster than expected. Awesome job!!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/04/2023 02:09 PM

Thank you for your kind review, Chris! We are delighted to hear that your service was efficient and that your truck was finished faster than expected. We strive to provide exceptional customer service and satisfaction here at Mike White Ford of Coeur d'Alene and it's wonderful to hear that we have achieved that with you. We look forward to having you as our customer again soon.

Employees worked with

WW
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WILLIAM W.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Category: Service
Non Ford oil change
Having had amazing service for my f150, I brought my Mazda here for routine maintenance as well and had the same great experience. You can trust them with all your vehicles!!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

William, thank you for your kind words about the service you received at Mike White Ford of Coeur d'Alene. We are so glad that you had a great experience with both your Ford and Mazda vehicles. We strive for customer satisfaction and it’s rewarding to hear that we were able to provide that for you. We look forward to continuing to provide you with exceptional service in the future!

Employees worked with

SR
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SHIRLEY R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2023
verified customerVerified Customer
10
Category: Service
Oil Change and Maintenance check
I love coming to the service department because I am greeted warmly and they always provide exceptional service. I purchased my Ford Escape here at Mike White Ford and have come in for all service needs.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

Thank you so much for your positive review, Shirley! We truly appreciate your loyalty to Mike White Ford of Coeur d'Alene and your commitment to keeping your Escape in top condition. We are honored to have been able to provide you with the best service possible.

Employees worked with
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