Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
CB

CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

RP
gravatar
Rose P.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
got my Tucson back in no time.
money well spent.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 08/11/2018 10:18 AM

Thank you for taking the time to do the survey and for the 5 star rating. 
Employees worked with
CB
CHERYL BUCK
RB
gravatar
Ronald B.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
The service people are friendly and helpful.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/06/2018 05:30 AM


 We appreciate you sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MP
gravatar
Michael P.
St. Augustine, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2018
Service Type: Maintenance
Category: Service
Expired Oil Changes
After speaking with the service manager, Joe, we were able to resolve the problem to our satisfaction and will continue to do business with Hyundai of St. Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/03/2018 07:59 AM


 Thank you for taking the time to speak with today. Once again my apologies for the lack of communication at the time of your purchase. As we discussed, our service team is commited to providing you with an excellent service experience and will be taking care of your remaining oil changes. I am very happy to hear that your service experiences have been great and rest assured we will continue to do so. Thank you again and please don't hesitate to contact me directly if I may ever be of assistance.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
GC
gravatar
Gisela C.
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everyone at Hyundai is so professional and friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 02:37 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
AB
gravatar
Alfred B.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
clean
would go back as they do correct problems if one is made in a timely manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 12:47 PM

Thank you for sharing your experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
PL
gravatar
Peter L.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Place was busy but they took time to be helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 06:42 AM


 Thank you for sharing your experience with us. Busy or not, our mission is to assist everyone to the best of our abilities. We sincerely appreciate the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
PR
gravatar
Pamela R.
Palm Coast, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Stars
As usual, the service was fast and efficient!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/31/2018 12:24 PM


 We thank you for sharing your kind words with us and the 5 stars.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MC
gravatar
Melissa C.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I’ve always had amazing service at this location. In fact, probably the best I’ve ever had out of any other location. You will have me as a customer for life.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/31/2018 07:28 AM


 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
LC
gravatar
Laura C.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I have bought 2 vehilcles from them and have all my services done at St Augustine Hyundai
They always greet me with a smile and are always helpful and not pushy when it comes to service and selling
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/30/2018 05:56 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE PEOPLE ARE GREAT
ALWAYS GREAT
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/30/2018 05:55 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JV
gravatar
Joseph V.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service every time I bring my car in for
service. Pleasant sitting lounge. Knowlegeable
Service Advisors.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2018 09:54 AM


 Thank you for taking the time to share your service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JS
gravatar
Joan S.
St. Augustine, FL
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Good service, too expensive
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2018 09:57 AM


 Thank you for sharing your service visit with us. Check out our website as we are constantly are adding discount coupons and specials.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
x
Excellent customer service and stand behind the products they sell !
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/25/2018 12:59 PM


 Thank you for sharing your service experience with us and your kind words.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
CH
gravatar
Charles H.
Saint Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All friendly employees.
Good customer service and quick service. All is explained when car is complete on report and great CAR wash.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2018 01:32 PM

Thank you for sharing your service experience with us  and the 5 star rating.

Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service.
After the initial service evaluation, more work needed to be done than originally anticipated. They arranged to give me a loaner car at no charge until the repairs were completed. That was a very pleasant and unexpected surprise.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2018 06:43 AM

Thank you for sharing your service experience with us.

Employees worked with
CB
CHERYL BUCK
JK
gravatar
Jeff K.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2015 Hyundai Sonata
I like the service philosophy St Augustine Hyundai has. I have been going there for a while because the overall service is great. This time there was one slight problem. They didn't set the service reminder to what it says on the windshield. Not a big deal and I have not figured how to reset it myself.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2018 01:05 PM

Thank you for sharing your service experience with us and that we were able walk you through resetting the maintenance with you.

Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality service
Happy with the service.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2018 06:36 AM

Thank you for sharing your service experience with us and the 5 star rating.

Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous professional service
Friendly staff, answer questions and great SUV
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/13/2018 04:17 AM

Thank you for sharing your thoughts with us. 

Employees worked with
CB
CHERYL BUCK
LG
gravatar
Lisa G.
Bunnell, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Every time I go in for service it is always the same..excellent. Can’t imagine going elsewhere!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2018 06:07 AM

Thank you for sharing your thoughts with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
YK
gravatar
Yolanda K.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I Love Hyundai of St. Augustine
I was so glad to see Ava. We looked at the 2019 Santa Fe and I already told her what color I wanted.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/11/2018 05:29 AM


 Thank you for sharing your experience with us and the new Santa Fe is awesome.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.