CAEL CALDWELL

Marian B.

American Fork, UT

2018 Hyundai Elantra

05/28/2018

Service Type: Maintenance

Verified Customer

Category: Service

4 Stars this time because...

The wait was a little longer than usual this time but the friendly staff and service were excellent, as usual.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/29/2018 09:35 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We apologize that your cars service took a little longer then expected! We understand how frustrating that can be. We will address the issue and be better next time. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with

Denis J.

American Fork, UT

05/26/2018

Service Type: Repair

Verified Customer

Category: Service

Great to work with, appreciate their help.

Excellent for service rendered.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/29/2018 10:36 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with

Shari W.

Orem, UT

05/24/2018

Service Type: Repair

Verified Customer

Category: Service

Beware of the Up-sell.

Great cars, great people, attentive service. But I have yet to step into a dealership that I can trust that those additional things "your really need to fix" are real or not. I have yet for my 'life-time free oil changes' to actually be free!! Nice people, but did I REALLY need that allignment? Hmmm.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/25/2018 08:48 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that you felt our service team was up selling you. That is surely never our intent. We will address this issue in future training and be better. Again we apologize for the inconvenience. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Michael B.

Lindon, UT

2016 Hyundai Santa Fe S

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Excellent service & very friendly.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/25/2018 08:52 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with

Lea G.

Fountain Green, UT

2017 Hyundai Santa Fe S

05/17/2018

Service Type: Repair

Verified Customer

Category: Service

Super great service.

I appreciate the service that I have received at Murdock Hyundai in Lindon.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/18/2018 10:17 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with

Teresa N.

Lehi, UT

05/14/2018

Service Type: Repair

Verified Customer

Category: Service

Thank you Cade!

I love the fact that the technician Cade gave me an approximate time that it would take to service my car

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/14/2018 12:13 PM

Thank you for taking the time to leave us with a review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Verified Customer

Lehi, UT

2018 Hyundai Elantra

ReScore Review™

05/14/2018

Verified Customer

Category: Service

Willing to Improve

After an initial complain about long wait time, they informed me of a plan to help decrease time spent in the service shop, and offered me a coupon to make up for the long wait times.

Recommended

Employees worked with

Verified Customer

Lehi, UT

2018 Hyundai Elantra

ReScore Review™

05/14/2018

Verified Customer

Category: Service

Willing to Improve

After an initial complain about long wait time, they informed me of a plan to help decrease time spent in the service shop, and offered me a coupon to make up for the long wait times.

Recommended

Original Review

05/11/2018

Service Type: Maintenance

Category: Service

Took too long

An oil change took over two hours to complete with no explanation as to why. This is a little ridiculous considering that it can be completed at home in less than an hour.

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/12/2018 08:29 AM

Thank you for speaking with me today on the phone. I really appreciate your business!

-Cael Caldwell

Employees worked with

Verified Customer

Orem, UT

05/06/2018

Service Type: Repair

Verified Customer

Category: Service

Quick!

I had to wait awhile to talk to someone when I first pulled in, but because I had to wait they threw in a free tire rotation! Also, they told me it would take them about an hour and 45 min., and it only took them and hour and 10 min. It was a great visit!

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/07/2018 10:23 AM

Thanks for your 5 star review! We are happy to hear that you were taken are of and pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Lee J.

Provo, UT

2015 Hyundai Elantra

04/30/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great deal on a great car

Ben was great to work with. It felt like I was working with a friend instead of a salesman. I looked at all the cars in the same category and Hyundai definitely had the best deal by quality, cost, and warranty. Definitely will be doing business there again.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/04/2018 09:43 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Shyam A.

Saratoga Springs, UT

2017 Hyundai Sonata

04/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service is good

Your sales people need some more training. I bought my car in 2017 and then brought my daughter in 2018 to buy a car. I was told that I could sign up for “ friends” and my and I would get $200. However I was also told that I could do it in a few days and we would still get the $200.. well the Hyundai refused to pay saying that we should have signed up before my daughter bought a car. Well , we did have 3+ hours while we were negotiating and could have done it right then. So I am out of $200 and your company will not compensate me. Your fault yet. Hope you can see why I an upset. As far recommendation, I would say yes because of your service so far

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/07/2018 08:48 AM

We are sorry to hear about your experience with our sales department. We understand how frustrating that would be. We will address this issue in future training and be sure it doesn't happen in the future. We apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Pauline B.

Orem, UT

04/27/2018

Service Type: Repair

Verified Customer

Category: Service

Friendly service

They remember me and treat me like a friend.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 05/04/2018 10:27 AM

Thanks for taking the time to leave us with your review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Marlin S.

Lindon, UT

2014 Hyundai Elantra

04/27/2018

Service Type: Repair

Verified Customer

Category: Service

Invoice Pricing for service is Confusing and all over the place

I was talked into doing Fuel Injection and Throttle Body Service for 30,000 miles. While the service was completed, the price was confusing. Refer to invoice 6219364/1. The cost was more than quoted and the invoice pricing is all over the place. None of it makes any sense. For a $160 service I was charged $207.50 with a coupon bringing the price back down to $174.17. The invoice 1st page Quoted $160. The second page quoted $ a total of $110.33 for Labor and $73.00 for parts. I would suggest from now on giving the quote in writing before service is rendered.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/27/2018 02:41 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your billing wasn't what you expected it to be. If you would leave your number below we'd be happy to give you a call back and discuss your concerns. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Verified Customer

Santaquin, UT

2017 Hyundai Santa Fe S

04/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/27/2018 09:32 AM

Thanks for taking the time to leave us with your review! We really appreciate it. We'd love to know what we could do to be deserving of a 5 star review. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Karen O.

Springville, UT

2017 Hyundai Santa Fe S

04/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Long wait

Need to let people know how long it will be

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/26/2018 01:41 PM

We are sorry for the long wait time you had to suffer through. We agree communication is key. I will be going over this with my servce writers and hope to get this problem under control.

Thank you

Shawn Miller
Service Manager

Employees worked with

Verified Customer

American Fork, UT

2013 Hyundai Sonata

04/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great overall

Overall great experience but they were paid to fix a brake light and by the time I got home and was able to look at it it was not working.

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/26/2018 01:43 PM

We are sorry for the incovience. We hope there is a not a bigger issue and that is why your light keeps buring out. We will have someone give you a call today so we can get this figured out for you.

Thanks

Shawn Miller
Service Manager

Employees worked with

John T.

American Fork, UT

2012 Hyundai Genesis

04/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

RIght Service, Right Attitude, every time.

I know when I take my car into Murdock Hyundai Lindon everything is going to be taken care of. They have always treated me right and I can't imagine going anywhere else.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/24/2018 01:57 PM

Thank you for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

John M.

Orem, UT

2013 Hyundai Santa Fe S

04/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Cael was excellent

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2018 02:59 PM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with

Verified Customer

Orem, UT

2018 Hyundai Santa Fe

04/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Car service

I love my lifetime service I will get through Murdoch Hyundai!!!

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2018 02:46 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that there was a communication error. We will address that and be better in the future! We hope to see you again.

-Shawn Miller (Service Manager)

Employees worked with