Business Solutions

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CAEL CALDWELL

Assistant Service Manager
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79
Send a Message to CAEL

LD
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Lynn D.
Pleasant Grove, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Service
Best advisor!
Cael always remembers me when I come in to get my cars serviced! He’s super knowledgeable and courteous of my time!
KAISHA R. from Murdock Hyundai Lindon responded on 03/21/2022

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager


Verified Customer
Pleasant Grove, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service for my cat
KARI M. from Murdock Hyundai Lindon responded on 01/11/2022

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager


SB
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Stacy B.
Lehi, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Murdock Hyundai is an amazing dealership. The Service Department is friendly, knowledgeable, and goes above and beyond expectations.
I personally dealt with Cael, who answered every question and concern I had related to the warranty replacement of my transmission. In addition to that he took care of other repairs that I did not even mention. I did inform him that my husband was hospitalized with Covid in another California, and I needed to get there as soon as possible. My car was ready for pick up the following day. I can not say enough positive things about Murdock Hyundai, their Staff, and specifically Cael.
KAISHA R. from Murdock Hyundai Lindon responded on 01/06/2022

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager


ER
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Edmund R.
Provo, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
It's nice to see good customer service at work. There service team is very attentive and helpful. It's clear they are will trained and managed. The waiting area is pleasant with several amenities like coffee and comfortable chairs. Offering Lyft is a valuable service. Overall, the service department tries to work quickly. They're very busy but it looks like they keep their staff at sufficient levels to keep up with the workload.
KAISHA R. from Murdock Hyundai Lindon responded on 12/22/2021

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager


Verified Customer
Eagle Mountain, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customer Verified Customer
8
Category: Service
Maintenance
After having a difficult experience I was reached out to and I feel they did a great job taking ownership and helping me get things taken care of. I really appreciated it.

Verified Customer
Eagle Mountain, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customer Verified Customer
8
Category: Service
Maintenance
After having a difficult experience I was reached out to and I feel they did a great job taking ownership and helping me get things taken care of. I really appreciated it.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2021
Service Type: Maintenance
4
Category: Service
Hyundai Lindon
Expect a long wait.
SHAWN M. from Murdock Hyundai Lindon responded on 11/01/2021

Thank you for your feedback. We will reach out for further information.


KH
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Kristina H.
Mapleton, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.

KH
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Kristina H.
Mapleton, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Maintenance
9
Category: Service
Quick and Efficient Service
I drove my car into the service area. My car was taken from there, serviced, and returned sooner than I had anticipated. The customer service was great as well. A nice friendly environment.
CAEL C. from Murdock Hyundai Lindon responded on 10/07/2021

Thanks for speaking with me and I'm glad to hear you had a good experience!


WH
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Whitney H.
Spanish Fork, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
7
Category: Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy

KF
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Katheryn F.
Lindon, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly, fast, and through.
I appreciated the speed in which they took care of the maintence of my car and performance
KARI M. from Murdock Hyundai Lindon responded on 09/23/2021

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager


WH
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Whitney H.
Spanish Fork, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
7
Category: Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Maintenance
8
Category: Service
Great Service Experience
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel.
CAEL C. from Murdock Hyundai Lindon responded on 09/23/2021

Thanks for taking the time to speak with me Whitney!
-Cael


JS
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Jenny S.
Springville, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
I had my daughter bring my car over for service. The staff were very nice to her and made sure that she knew where to wait and answered any and all questions that she had, Landon checked my steering with all the issue I had and found the problem and made sure the car was safe to drive. Thank you for your service and help.
Recommended
KAISHA R. from Murdock Hyundai Lindon responded on 07/26/2021

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager


Verified Customer
Draper, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Punctual, professional service
The service was completed quickly, on time, and thoroughly. Clean waiting area with drinks and snacks. Very friendly service people.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/24/2021

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager


ZH
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Zackary H.
Santaquin, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place to buy a car
It’s a great place to buy a car or have one fixed
Recommended
KAISHA R. from Murdock Hyundai Lindon responded on 07/23/2021
Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

WS
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Willy S.
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing service with amazing people
You guys rock! Keep up the great work!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/09/2021

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

BW
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Brody W.
Saratoga Springs, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Cael Caldwell is an exceptional service tech mission/advisor
Recommended
KARI M. from Murdock Hyundai Lindon responded on 06/11/2021
Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Verified Customer
Provo, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good
Recommended
KARI M. from Murdock Hyundai Lindon responded on 06/11/2021
Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

CT
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Carlee T.
Ephraim, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people 😌
Love Murdock Hyundai !
Recommended
KARI M. from Murdock Hyundai Lindon responded on 05/19/2021

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager


JL
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John L.
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Punctual and profressional
I always feel well taken care of here. The service techs are always happy to answer my questions and go the extra mile. They provide good feedback and set clear expectations that are easy to follow. Always a great experience!
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 04/17/2021

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager


Verified Customer
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Everyone was fast and efficient. I would definitely return
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 04/17/2021

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

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