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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

BW
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Brent W.
Payson, UT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Dual clutch technology
When I first bought the car I had a hesitation in acceleration at times after a complete stop. Pulling out in traffic at times was a dangerous situation. I called Hyundai and was told by the customer service rep that it was most likely just a slight wait for the Turbo to kick in!!!!!!! Two years later in was informed that there was a class action suit against Hyundai due to the dual clutch technology. I called and was tole there was a software update. I took the car in and the tech found an hesitation and applied the software update. I left and it felt better. But since that time the weather has turned colder and the hesitation is back to what it was if not worse. What do I do?
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/02/2019 06:06 PM

Thank you for letting us know! Software updates are often precursors to bigger problems. Many times, if they are performed, the car should function better than before. However, in a few cases, it can reveal a bigger problem within the engine. It sounds like there's a chance you are the second option.
If that is the case, your best bet is to return and allow our techs to take another look at the vehicle and ensure that your car is in the best condition possible! 
Our service department would be happy to set you an appointment time to return your vehicle so we can check on your car again. Feel free to call us or to bring the car in at any time. We'll do what we can to make sure your car functions properly from this point on.
Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Advisor EVER!
Cael was such a huge help all the way from start to finish, he was efficient and even got me out way faster than promised! Go and see him for any service needs!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/29/2019 05:53 PM

Dear Guest,
Thank you so much for your response to our survey!  We are always glad to hear that you had a good experience with us here at the dealership.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JP
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Joseph P.
Lyman, WY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Mick from Wyoming
Very good service and using the lift service was great also!!
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 11/29/2019 10:57 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Mapleton, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast action
Told me approximately how long it would take, but was done quicker which I appreciate
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/22/2019 09:14 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JR
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Joanne R.
Lindon, UT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good visit
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/20/2019 05:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CW
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Cindy W.
Payson, UT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Wow
Scheduled a basic maintenance and took my vehicle to the dealership the night before and early am appt. by 7am they were texting me with updates and by 8am it was done !
Do appreciated the care I received and the updates they provided
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/18/2019 06:56 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/18/2019 06:54 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SD
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Stevan D.
Orem, UT
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and Easy
Murdock got me in and out for my emission inspection. Waiting in their client room with complimentary popcorn and sodas almost makes you wish they'd take their time with the car while I enjoy a nice break. Always pleasant, fair, and caring for their clients.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/18/2019 06:54 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
VB
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Verdell B.
Orem, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, efficient service.
I like how I am treated there.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/13/2019 04:45 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RC
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Robert C.
Nephi, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Customer service is at an all time high and they are fantastic to work with
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/25/2019 07:11 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LR
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Lloyd R.
Manti, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent as usual
love how we are treated at Murdock Hyundai in Lindon
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/23/2019 09:13 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BB
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Bryce B.
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customer Verified Customer
Category: Service
Service Writer Cael was awesome, everything else is was poor.
The only reason I'm giving 5 stars is because it effects Cael, the only person who did what was asked.

Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detail my car, I don't want it detailed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. If Blake Murdoch received his car like I received mine he wold be very upset.

Thanks again Cael for your efforts.
Not Recommended
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TH
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Tye H.
Ruth, NV
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people to deal with
Always friendly and professional, in fact we bought a new Palisade that same day!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/19/2019 08:08 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
gravatar
Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service visit!
Love the people at murdock and love my car!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/19/2019 08:08 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BB
gravatar
Bryce B.
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customer Verified Customer
Category: Service
Service Writer Cael was awesome, everything else is was poor.
The only reason I'm giving 5 stars is because it effects Cael, the only person who did what was asked.

Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detail my car, I don't want it detailed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. If Blake Murdoch received his car like I received mine he wold be very upset.

Thanks again Cael for your efforts.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/17/2019
Service Type: Maintenance
Category: Service
Service Writer Cael was awesome, everything else is was poor.
Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detai my car, I don't want it detialed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. Blake Murdoch has some service issues to resolve.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/18/2019 06:26 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
NA
Good service team
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/12/2019 02:11 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TC
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Tierra C.
Saratoga Springs, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
I love how fast and efficient the team at Murdock is. They are so friendly and never make me feel silly for asking questions about my car or the service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/28/2019 03:14 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CS
gravatar
Cristopher S.
Highland, UT
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great explanation of recommended work
I was really impressed with my last visit to Murdock Hyundai Lindon. I brought my 2011 Sonata hybrid in for the factory scheduled 105K service. (Car is still running great!) They inspected everything and then sent me a text with a link for me to review a detailed explanation of recommended work at 105K for this model. Wow! It was so easy to review everything so I could understand the recommended work and see the price for each item. I took my time reviewing each item, and then there was a check box for me to select the items I approved.

I have always appreciated the patience of the service advisors at Murdock Hyundai explaining recommended work, but this makes it easier than ever! Thanks!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/25/2019 04:19 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LG
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Ladean G.
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Cail
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/23/2019 07:13 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service department.
My service experience was great. It was done in under an hour.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:36 PM

Dear Guest, 

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We are thrilled to hear that your trip to Murdock Hyundai was timely. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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