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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Cael and Ben are amazing!
Cael and Ben are the best service advisors. Unfortunately we have been frequent flyers in the service department but they always make us feel heard and taken care of.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/18/2020 10:17 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DL
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Doug L.
Pleasant Grove, UT
2019 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always great service
I appreciate the speed and friendliness I always feel at Murdock Hyundai!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/13/2020 05:57 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic Service!
Great customer service!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/07/2020 12:55 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service takes too long
Started with a simple oil change and was told it would take 1 hour. Ended up taking 2 1/2 hours due to other things.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/04/2020 12:39 PM

Jodann, 

I apologize for your last visit with us. We try our best to get you through as quickly as possible. Please allow myself or one of my assistant managers to contact you regarding your service and how we can make things right. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Mary B.
Orem, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good people, waiting is made fun, and it's just like walking into a Starbucks !!!
When this virus thing is over, popcorn will be welcome I am sure.....you always make people feel like you REALLY DO CARE about us, not just a business to make money........Hyundai has made my car buying and maintaining experience always a pleasure and make me want to come back again for my next car. Thanks for doing all you can to make us comfortable and cared for.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/01/2020 06:14 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TP
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Timothy P.
UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient with good communication
Kael is great to work with.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/20/2020 05:04 PM

Hi Timothy,
Thank you for taking the time to respond to our survey!  We're so glad to hear that you had a positive experience here at the dealership.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Margaret B.
Lehi, UT
2019 Hyundai Santa Fe Xl
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It is quick they have good hours
Lots of issues with the service advisers
And always trying to make it the most expensive visit every time.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/04/2020 12:28 PM

Margaret,

I apologize for your frustration. I can understand how you are feeling about your vehicle. Our service advisors make recommendations according to your vehicle's mileage and what Hyundai recommends. If you are dissatisfied with any additional warranty purchases, I can direct you to one of our finance managers who will be glad to help you. We are happy to also look at the paint chips on your car and help you in any way that we can. Please allow myself or one of my assistant managers to contact you regarding your visit and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DM
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Daniel M.
Sandy, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Great
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/25/2020 04:09 PM

Hi Daniel,
Thank you so much for your five star response to our survey!  We're so glad to hear that you had a positive experience with us at your last visit.  We look foward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
You’re welcome Shawn
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 02/13/2020 10:51 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
10/10
As always service was amazing!! Cael did wonder and was so informative!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/07/2020 07:39 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I have received incredible service and overall car care from Murdock Hyundai and even more specifically from Cael Caldwell. He has gone the extra mile every time I come in; making sure my car stays in excellent condition.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/07/2020 07:40 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service ever!
The people are awesome from the Service Advisor (hot) to the popcorn kettle (even hotter ouch! ;) murdock service team is on fire! Keep it up!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/05/2020 03:43 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great work awesome people
Great service visit
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/25/2020 04:12 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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Emily S.
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
It is so nice to come to Murdock and know that techs like Cael are looking out for you. Where you know the aren't trying to sell you something you don't need. Great customer service!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/11/2020 02:09 PM

Dear Emily,

I'm glad you had a good experience last time you came in, and that Cael took care of you! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RS
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R S.
Mapleton, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5 Stars
Great service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/10/2020 02:40 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very helpful
Great place and very helpful.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/03/2020 05:24 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Vineyard, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great technician
This last time my service was wonderful! My technician was very capable and great. He noticed one of tires pressure was low, and found a nail. He fixed my tire for free! He was also very fast in my service.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/31/2019 02:21 PM

Dear Guest,

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Payson, UT
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
FRIENDLY SERVICE
My 2017 Sonata Hybrid was the biggest car buying mistake I've made since that Edsel. In the last 60 days since replacing the transmission the car as failed to start 18 times, been towed to three different dealerships. The car as lost 2/3 rds of its value in 3 years. But the service was FRIENDLY to tell me nothing is wrong.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/31/2019 08:49 AM

Dear Guest,

I am sorry to hear about the issues with your vehicle. It can be very difficult for us to diagnose and fix an issue if we are not able to duplicate it. If you would like to investigate your vehicle further, you can reach out to Hyundai Consumer Affairs at 1-800-633-5151 and they can help you create a case to get the problems fixed for good. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
HH
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Henry H.
Logan, UT
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They did what I requested
I asked that they set my tire Pressure at 35PSI.It turns out that the rear was at 32psi and the front was at 35psi.I think that the tech needs to pay attention.If he looks at the Tire Pressure Label on the drivers side Door it says 35psi.What gives with that????
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/11/2019 06:33 PM

Thank you for your feedback. Here at Murdock, we consider anything less than five star service a failure. I will let our guys know so we can make improvements. I hope that next time you come in we can give you a 5 Star experience! Thank you again for your feedback, we look forward to serving you in the future.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DS
gravatar
Danny S.
Spanish Fork, UT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Need no appointment for most things
Always treat like we are a valued customer
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/07/2019 01:45 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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