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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

RB
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Russell B.
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We Love Murdoch Hyundai of Lindon
We love Cael and Brete, they’re our favorite! We always hope that they’re there when we bring in our Elantra or Santa Fe for service. They both take care of us extremely well. With that being said with all sincerity; all the Service Advisors we have had have been wonderful and we appreciate all that they have done to take care of us and our vehicles, which are an essential part of life. Cael and Brete are definitely our favorites though, and we hope that you appreciate how amazing they are? The Customer Waiting Room with all its amazing amenities is so awesome! We love it and appreciate it so much! It helps us feel that we’re valued customers of Murdoch Hyundai of Lindon. I also really appreciate the Service Department coupons that get mailed to me regularly. Thank you very much for our amazing vehicles that we love! Thank you very much for your Service Department and it’s wonderful workers that keep us as lifelong customers!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:16 PM

Dear Guest,
Thank you so much for your great reponse to our survey!  We're always happy to hear that you had a positive experience with us and that we were able to provide friendly, efficient service.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RA
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Richard A.
Orem, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Friendly service took care of service quickly and well
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:42 PM

Hi Richard,
Thank you for taking the time to answer some survey questions!  We're happy to hear that Cael took good care of you at your last visit.  We hope to help out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BH
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Brendan H.
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
This visit was fast and simple!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:39 PM

Hi Brendan,
We're glad to hear that your last visit was quick and easy!  We look forward to helping out with your vehicle again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SA
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Stephanie A.
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Took care of me quickly. Thanks!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/08/2019 06:17 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TC
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Tyler C.
Pleasant Grove, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service center
I love the service center
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 06:24 PM

Hi Tyler,
Thanks for your five star response to our survey!  We're always glad to hear that the service center is comfortable for our guests.  We look foward to your next visit!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Saratoga Springs, UT
2018 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very slow service
I had an appointment for an oil change and I still spent nearly two hours at the dealership. It took so long.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 07:33 AM

Dear Valued Guest,

I am very sorry to hear about your recent experience. I can assure you that your wait time was abnormal and I apologize that it did take so long for you. Please look for communication from me or one of my assistant managers so we can hear more about your experience and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RB
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Rachel B.
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks!
I always seems to choose the busy days, but Cael gave me an estimated time and my car was done before that, so I was happy about that! I appreciate that when I go, I feel that my Santa Fe is being taken care of and that I can feel safe driving it around for another 3,000 miles.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/24/2019 06:27 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Payson, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you!
Personalized service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/19/2019 11:53 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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Emily S.
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!!
Cael was wonderful! He helped me with what I needed (oil change) but then also helped me by letting me know that I needed new tires, and getting my splash guard fixed. I will be returning and referring everyone to Murdock and Cael!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/19/2019 11:53 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Axtell, UT
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Two thumbs up
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/18/2019 10:10 AM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Springville, UT
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing customer service
Very knowledgeable and got me in and out.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/17/2019 02:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous Service
What I like best about bringing my vehicle to Murdock Hyundai of Lindon is the confidence that any and all concerns will be addressed in a respectful manner. The staff never talk down to me or try to add on bonus charges/services that I didn't agree on. Why take my chances anywhere else?
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/17/2019 02:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SH
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Sarah H.
Vineyard, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, kept us informed and notified
Very friendly and let us know throughout the process if we had questions and when our vehicle was done
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/13/2019 08:35 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything was as expected
Very consistent service from Cael and the technician
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/10/2019 09:28 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MF
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Michael F.
Springville, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Service was excellent as always
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/06/2019 10:59 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PF
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Patrica F.
Herriman, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly, clean, great snacks, and of course excellent service!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/06/2019 10:55 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Bountiful, UT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!
Cael was extremely helpful and got me in and out in no time!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/29/2019 06:27 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
quick and easy
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/29/2019 02:32 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KP
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Kayla P.
Eagle Mountain, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love the energy
Freakin love the customer service! Me and my daughters where starving after dropping my car off for an oil change. They provide a free Lyft to anywhere :) not to mention the technician was kind and knew his shiz!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/29/2019 02:32 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MW
gravatar
Marc W.
Herriman, UT
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
Caleb did an awesome job and took care of everything. I really appreciate that.
Thanks,
Marc
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/29/2019 02:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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