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CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

EC
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Emma C.
Cedar Hills, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Super grateful for the nice service here, thank you!
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/16/2020 11:57 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service takes too long
Started with a simple oil change and was told it would take 1 hour. Ended up taking 2 1/2 hours due to other things.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/04/2020 12:39 PM

Jodann, 

I apologize for your last visit with us. We try our best to get you through as quickly as possible. Please allow myself or one of my assistant managers to contact you regarding your service and how we can make things right. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Margaret B.
Lehi, UT
2019 Hyundai Santa Fe Xl
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It is quick they have good hours
Lots of issues with the service advisers
And always trying to make it the most expensive visit every time.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/04/2020 12:28 PM

Margaret,

I apologize for your frustration. I can understand how you are feeling about your vehicle. Our service advisors make recommendations according to your vehicle's mileage and what Hyundai recommends. If you are dissatisfied with any additional warranty purchases, I can direct you to one of our finance managers who will be glad to help you. We are happy to also look at the paint chips on your car and help you in any way that we can. Please allow myself or one of my assistant managers to contact you regarding your visit and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Vineyard, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great technician
This last time my service was wonderful! My technician was very capable and great. He noticed one of tires pressure was low, and found a nail. He fixed my tire for free! He was also very fast in my service.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/31/2019 02:21 PM

Dear Guest,

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Payson, UT
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FRIENDLY SERVICE
My 2017 Sonata Hybrid was the biggest car buying mistake I've made since that Edsel. In the last 60 days since replacing the transmission the car as failed to start 18 times, been towed to three different dealerships. The car as lost 2/3 rds of its value in 3 years. But the service was FRIENDLY to tell me nothing is wrong.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/31/2019 08:49 AM

Dear Guest,

I am sorry to hear about the issues with your vehicle. It can be very difficult for us to diagnose and fix an issue if we are not able to duplicate it. If you would like to investigate your vehicle further, you can reach out to Hyundai Consumer Affairs at 1-800-633-5151 and they can help you create a case to get the problems fixed for good. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BB
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Bryce B.
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Service Writer Cael was awesome, everything else is was poor.
The only reason I'm giving 5 stars is because it effects Cael, the only person who did what was asked.

Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detail my car, I don't want it detailed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. If Blake Murdoch received his car like I received mine he wold be very upset.

Thanks again Cael for your efforts.
Not Recommended
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BB
gravatar
Bryce B.
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Service Writer Cael was awesome, everything else is was poor.
The only reason I'm giving 5 stars is because it effects Cael, the only person who did what was asked.

Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detail my car, I don't want it detailed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. If Blake Murdoch received his car like I received mine he wold be very upset.

Thanks again Cael for your efforts.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/17/2019
Service Type: Maintenance
Category: Service
Service Writer Cael was awesome, everything else is was poor.
Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detai my car, I don't want it detialed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. Blake Murdoch has some service issues to resolve.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/18/2019 06:26 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CJ
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Cydnee J.
Elmo, UT
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 02:47 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Saratoga Springs, UT
2018 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very slow service
I had an appointment for an oil change and I still spent nearly two hours at the dealership. It took so long.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 07:33 AM

Dear Valued Guest,

I am very sorry to hear about your recent experience. I can assure you that your wait time was abnormal and I apologize that it did take so long for you. Please look for communication from me or one of my assistant managers so we can hear more about your experience and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
key hard to turn
Went to fix this problem. When I drive away, the problem is the same.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 09:46 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Santaquin, UT
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
Oil leaked after
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 09:45 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cael provided excellent service!
Cael was my service contact for this visit. He provided the best communication and service I've had at this dealership in the last 5 years. He regularly kept me up to date on the status of my car. He made sure to quickly correct an automated billing error. I'm hoping this is a sign of better service overall at this dealership and not just a one off experience.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 10:11 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DA
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Devri A.
UT
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai sucks
They were supposed to replace my air filter. they said they did and i thought everything was fine. but this last oil change appointment they told me there was no air filter in my car. no one else has touched my car except hyundai. so someone messed up and forgot to put in the filter
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/02/2019 04:12 PM

Devri,

I am very sorry to hear about your recent experience. Our goal is to give you the very best service with every visit. I am very sorry that we did not live up to our standards in your recent visits with us. I would like to hear more about your experience and learn how we can make it right for you. Please look for communication from me or one of my assistant service managers very soon. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad service
Not done at the time and no communication
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/04/2019 04:23 PM

Dear Valued Guest,

I am very sorry to hear about your recent experience. Your time is very valuable to us and we are sorry that we did not meet our standards of communication while you had your vehicle in for service. I want to make sure I get all of the details of your experience and how we can make improvements for the future. Please look for communication from me soon. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RR
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Reed R.
UT
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
slow service
5 hrs. in the waiting room.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/29/2019 06:32 AM

Reed-
We appreciate your willingness to respond to our survey and your honest feedback. I understand the frustraton in the time you spent waiting in the waiting room, and apologize we were not faster in getting your work done when you were here.  Please allow one of our service advisors to contact you in the next few days to see if there is anything we can do to make this up to you. We do valve your business and want to improve our service experience for all our guests.
--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Decent service
It took longer then expected but the lobby was nice.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/15/2019 03:32 PM

Thank you for taking the time to respond to our survey. We apologize that your visit with us took longer than expected, and we're sorry for any inconvenience or frustration that may have resulted from our untimeliness. We are very thankful for your honest feedback and helping us become better. A service advisor may contact you in the next few days to talk about your experience and how to make the next visit better. We again apologize. Thank you for your feedback.
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JW
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Jeremy W.
Payson, UT
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil changes are not lifetime.
They limit you to 3 oil changes per year apparently... They don't tell you that though, not until you come to get one. (Plus they tell you to have it changed every 3000 miles). Then they will demand you pay for it. Ridiculous! They say it's in the contract, probably on page 37, subsection D, paragraph 4, sentence 13.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/09/2018 11:41 AM

Our service manager will be contacting you shortly about your experience with us.

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil cap not replaced after oil change
This led to needing two follow-up visits to clean the oil off the engine, engine compartment, and undercarriage (splash guard). After the first follow-up visit, there was still oil pooled on the undercarriage. Only some areas of the engine were wiped clean, but many areas in the engine compartment still had oil spots and oil/dust that were not wiped clean. Even after the second visit, which finally resulted in a clean undercarriage, there was still oil on the car hood and several other areas that I wiped off in front of service personnel. Definitely was not a good experience and the recovery execution was poor.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/06/2018 01:21 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your oil spots were not taken care of and that it was such a hassle to get them taken care of correctly. We understand how frustrating that can be. We will definitely address those issues in future training and be sure to be better in the future. Again, we're so sorry for any inconvenience we may have caused you. We hope to see you again!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2016 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst Hyundai service center ever
They didn't do the list of things I asked them to, they were trying to charge $750 in labor costs for 30 minutes of work, and they kept my car for an entire day without notifying me of what was wrong so I was out a vehicle for a full day for no reason. The last time I brought my car was for a tire replacement and they took over 90 minutes to get this done. 90 minutes to change one tire.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/27/2018 09:32 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that your service was not completed in a timely manner and that you felt the service was so overpriced. We understand how frustrating that is. We will look into the situation and definitely address it in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future!

-Shawn Miller (Service Manager) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trip inspection?? not really
Did a trip inspection and did not even get a recommendation to get new tires when they were needed.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/09/2018 06:58 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that new tires were not recommended to you. We understand how frustrating that can be. We will address these issues in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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