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CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Eagle Mountain, UT
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
8
Category: Service
Maintenance
After having a difficult experience I was reached out to and I feel they did a great job taking ownership and helping me get things taken care of. I really appreciated it.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2021
Service Type: Maintenance
4
Category: Service
Hyundai Lindon
Expect a long wait.
SHAWN M. from Murdock Hyundai Lindon responded on 11/01/2021 09:32 AM

Thank you for your feedback. We will reach out for further information.

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KH
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Kristina H.
Mapleton, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customerVerified Customer
10
Category: Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Maintenance
9
Category: Service
Quick and Efficient Service
I drove my car into the service area. My car was taken from there, serviced, and returned sooner than I had anticipated. The customer service was great as well. A nice friendly environment.
CAEL C. from Murdock Hyundai Lindon responded on 10/07/2021 07:12 PM

Thanks for speaking with me and I'm glad to hear you had a good experience!

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
WH
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Whitney H.
Spanish Fork, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
7
Category: Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Maintenance
8
Category: Service
Great Service Experience
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel.
CAEL C. from Murdock Hyundai Lindon responded on 09/23/2021 12:23 PM

Thanks for taking the time to speak with me Whitney!
-Cael

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BB
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Bryce B.
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Service Writer Cael was awesome, everything else is was poor.
The only reason I'm giving 5 stars is because it effects Cael, the only person who did what was asked.

Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detail my car, I don't want it detailed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. If Blake Murdoch received his car like I received mine he wold be very upset.

Thanks again Cael for your efforts.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/17/2019
Service Type: Maintenance
Category: Service
Service Writer Cael was awesome, everything else is was poor.
Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detai my car, I don't want it detialed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. Blake Murdoch has some service issues to resolve.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/18/2019 06:26 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RH
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Randy H.
Orem, UT
2017 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2019
verified customerVerified Customer
Category: Service
Review concerns
They listened to my concerns. Said they will work on addressing communication and time commitment.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/04/2019
Service Type: Maintenance
Category: Service
Slow service
They’re friendly, but the service was very slow. I don’t know if it was the day or not, but it was very slow. The text message was sent to me, but when I texted back, know one ever responded back.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/05/2019 08:07 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BL
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Bruce L.
Orem, UT
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
verified customerVerified Customer
Category: Service
Hyundai is a very good car with an industry best Warranty
See previous review
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2019
Service Type: Maintenance
Category: Service
Long wait time
I’ve already given it. I would caution a friend about wait time for service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 10:34 AM

Bruce,

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

SHAWN M. from Murdock Hyundai Lindon responded on 06/17/2019 02:16 PM

Thank you for speaking with me on the phone Bruce, I appreciate your time. I will be sending the rescore shortly.

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
verified customerVerified Customer
Category: Service
Cael was great
Wasn't happy with grease on my door jam from the mechanic, Cael called and resolved it.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/04/2019
Service Type: Maintenance
Category: Service
Service
Service is good, communication on this case was good. I keep my car immaculate, it's washed twice a week and I don't scuff my doors or door jams when getting in/out of my car, yet the tech doing my oil changes seems to put his greasy boot on the plastic door jam piece and it leaves grease and oil EVERY TIME.

Next time I will have the service manager clean it up and if scuffed replace it.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/06/2019 06:38 AM

Dear Guest,

I am very sorry to hear about your recent experience with us! Your car is very important to us and I am very sorry that we have not been treating it as such when you come in for service. Please watch for communication from me or an assistant service manager as we contact you for more information about your experience and how we can make things right for you. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2016 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2018
verified customerVerified Customer
Category: Service
Thanks for getting back
I appreciate the response and I hope things will improve. Overall I like the dealership. I would still like to see reservations available through Blue Link as this could speed things up. Thanks guys!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/20/2018
Service Type: Maintenance
Category: Service
Could be better
They need to bring back reservations for oil changes. Oil changes take 1-2 hours or more. They should ask if you want a car wash. They do a bad job and often mess up my already clean car. It also adds to the time you wait.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/20/2018 12:28 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that you received a poor car wash and that your oil change took longer then expected. We understand how frustrating that can be. We will address those issues in future training and we look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LW
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Linda W.
Payson, UT
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
verified customerVerified Customer
Category: Service
Good Service
THe oil change and tire rotation was fine.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2018
Service Type: Maintenance
Category: Service
Sevice very good?car wash very Poor
Tire rotation and oil change were good. My car still had bugs and dirt after the car wash.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/13/2018 01:45 PM

Hello Linda, I want to thank you first for your business and for responding, I apologize for any frustration we have caused from our auto car wash. I would like to talk to you about the car wash if that would be ok with you. Again thank you for being our guest. Please respond with  a number that I may contact you or you could contact me at 801-361-5795. Thank you

Shawn Miller
Parts and Service Director

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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E S.
Springville, UT
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
verified customerVerified Customer
Category: Service
Service line staff and background workers.
Wonderful, timely and fixed my problem.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2018
Service Type: Maintenance
Category: Service
Service line staff and background workers.
Only had one problem in several years although my speed control cancel button still sticks periodically.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/07/2018 12:10 PM

thank you for talking to Cael on the phone. We do appreciate your business.

Shawn

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
verified customerVerified Customer
Category: Service
Willing to Improve
After an initial complain about long wait time, they informed me of a plan to help decrease time spent in the service shop, and offered me a coupon to make up for the long wait times.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/11/2018
Service Type: Maintenance
Category: Service
Took too long
An oil change took over two hours to complete with no explanation as to why. This is a little ridiculous considering that it can be completed at home in less than an hour.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/12/2018 08:29 AM

Thank you for speaking with me today on the phone. I really appreciate your business! 

-Cael Caldwell

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LD
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Lynn D.
Pleasant Grove, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Service
Best advisor!
Cael always remembers me when I come in to get my cars serviced! He’s super knowledgeable and courteous of my time!
KAISHA R. from Murdock Hyundai Lindon responded on 03/21/2022 12:32 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent service for my cat
KARI M. from Murdock Hyundai Lindon responded on 01/11/2022 07:15 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SB
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Stacy B.
Lehi, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Murdock Hyundai is an amazing dealership. The Service Department is friendly, knowledgeable, and goes above and beyond expectations.
I personally dealt with Cael, who answered every question and concern I had related to the warranty replacement of my transmission. In addition to that he took care of other repairs that I did not even mention. I did inform him that my husband was hospitalized with Covid in another California, and I needed to get there as soon as possible. My car was ready for pick up the following day. I can not say enough positive things about Murdock Hyundai, their Staff, and specifically Cael.
KAISHA R. from Murdock Hyundai Lindon responded on 01/06/2022 06:09 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ER
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Edmund R.
Provo, UT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
It's nice to see good customer service at work. There service team is very attentive and helpful. It's clear they are will trained and managed. The waiting area is pleasant with several amenities like coffee and comfortable chairs. Offering Lyft is a valuable service. Overall, the service department tries to work quickly. They're very busy but it looks like they keep their staff at sufficient levels to keep up with the workload.
KAISHA R. from Murdock Hyundai Lindon responded on 12/22/2021 09:50 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Eagle Mountain, UT
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
8
Category: Service
Maintenance
After having a difficult experience I was reached out to and I feel they did a great job taking ownership and helping me get things taken care of. I really appreciated it.
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KH
gravatar
Kristina H.
Mapleton, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customerVerified Customer
10
Category: Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
WH
gravatar
Whitney H.
Spanish Fork, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
7
Category: Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KF
gravatar
Katheryn F.
Lindon, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly, fast, and through.
I appreciated the speed in which they took care of the maintence of my car and performance
KARI M. from Murdock Hyundai Lindon responded on 09/23/2021 05:55 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JS
gravatar
Jenny S.
Springville, UT
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I had my daughter bring my car over for service. The staff were very nice to her and made sure that she knew where to wait and answered any and all questions that she had, Landon checked my steering with all the issue I had and found the problem and made sure the car was safe to drive. Thank you for your service and help.
Recommended
KAISHA R. from Murdock Hyundai Lindon responded on 07/26/2021 04:47 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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