CHRIS COCHRAN

Mrs Smitherman
You brought us your vehicle because you are having an issue with a check engine light on and not being able to fill up your vehicle with enough gas. You agreed to the ( diag fee ) to tell you  what is wrong with your car.  This is the same process and fee for every customer. We told you what is wrong and you declined having it fixed. Not sure where the confusion is. We also performed a multi point inspection on your car , where the technician makes a visual inspection of Bulbs, tires, brakes , etc. All of the recommendations for both are on your receipt. Again you paid the same price every customer pays for the same service. All of this was disclosed to you before working on your car. The diag fee is to DIAGNOSE the concern you are having with your car. This is different from the visual   inspection. 

Mary
We will contact you first thing Monday to get this resolved  for you. 

Thank you for speaking with me today. I appreciate your willingness to re-score your survey, and your business. Please do not hesitate to call or text if there is anything else we can do for you Mary.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Thank you for speaking to us today. I really appreciate the re score. 

Thank you for your feedback and thank you for taking the time to give us a re-score. Your business means a lot to us and we want you to know that we appreciate you. Thanks again.

Matthew Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

Thank you so much for the five star survey Tara.

Thanks for taking the time to talk with me about your last service visit. We value you as a customer. As I said, I am re-sending the survey out for you. Again, thanks for the opportunity to re-score us.

Thanks,
Michael Elrod

Thank you for your business and feedback. I have always appreciated you and your wife as customers and look forward to helping you with your car needs in the future. Thank you for taking the time to perform a rescore of your survey. Please feel free to call me if there is anything you need.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Thanks for taking the time to re-score your survey. We appreciate your business and look forward to being able to help you in the future.

Thanks,
Matt Austin
Assistant Service Manager

Mrs Starks

We apologize for the poor shuttle service. We have tried contacting you several times to better understand what occurred. We strive to provide five star service , so your feedback is greatly appreciated. 

lAUREN

Thank you for your feedback. I wanted to apologize for our lack of service. Tameron will always stand behind our customers. I will honor what you were originally quoted. Your business is very important to me and I want to make sure this is resolved and you are happy with us. Again,  I apologize for our lack of communication and I hope you can give us another try to earn your business.

Sincerely

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Mr. Burnett

Thank you for taking the time to speak to your Service Advisor today. Your business is important to us. We want to make sure you get five star service from us. We look forward to seeing you again in the future.

We look forward to seeing in the near future.

It is unfortunate that people make mistakes. We try to give everyone the benefit of the doubt and understand that people do make mistakes and often times the experience ends on a positive note regardless of the mistake. We are not perfect, but we are the most outgoing Hyundai Dealership and we love to helping people. Maybe you can forgive us for not tightening a screw and give us another try.

Mr. or Mrs Cates

You had a recall for your engine and you recieved a brand new engine from Hyundai. The issue with your starter is not covered as stated before. Those guidelines are set forth by Hyundai , we simply obey there protocols. The survey you filled out giving us a low score is a direct reflection of the performance of our staff and is not associated with the decision that Hyundai has set forth. My staff did nothing wrong in your scenario. Please reconsider your last rating, and hopefully you can give us a 5 star rating. There is a consumer affairs number to Hyundai that you can call to voice your frustration about the starter . Often times they will try to help in some way. If you have any questions please dont hesitate to reach out to me and i will be glad to try to help .

Sincerley

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

It is always a pleasure to see you Mr. Kennemer.

Thank you Dustie.

Thank you for the wonderful survey David.

Thank you for the five star survey James.