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SureCritic / Hyundai Dealer / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
91

Reviews of CESAR CARDENAS

SD
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Stephanie D.
Fontana, CA
2022 Hyundai Tucson Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Easy peasy
So easy to schedule. Very kind staff.
BIANCA S. from Fontana Hyundai responded on 03/14/2022 11:49 AM

Good Morning Stephanie thank you for your 5 stars . Your feedback will help us improve in the future . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
VL
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Victor L.
Rialto, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service.
I took my 2018 Sonata to get a 52.5k service and the experience was great. The new Fontana dealership is a really nice facility and the staff was great. My service advisor, Mr. Cardenas, was courteous, professional and knowledgeable. Great customer service makes a huge difference. I'll be coming back.
BIANCA S. from Fontana Hyundai responded on 03/14/2022 11:42 AM

Good Morning Victor thank you for the 5 stars , Your feedback is very valuable. We appreciate your feedback. If you have any questions or concerns we are here to help you.

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
LW
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Latonia W.
Rialto, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good
Everything was good
BIANCA S. from Fontana Hyundai responded on 03/14/2022 09:51 AM

Good Morning Latonia thank you for the 5 stars , We always appreciate to hear feedback from our customers . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JS
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Jennifer S.
Fontana, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customerVerified Customer
5
Category: Service
Caesar was more then accommodating..
My daughter took her car in and says that Caesar was very nice and helpful.
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MM
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Mario M.
San Bernardino, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Welcoming Environment
Professional and kind staff. Refreshments were a great touch as I waited for my vehicle.
BIANCA S. from Fontana Hyundai responded on 03/07/2022 02:55 PM

Good Afternoon Mario thank you for your 5 stars , We appreciate your positive feedback . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
TL
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Tasha L.
Fontana, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Fontana has the most exceptional service team an Manager!
Thank you service team for fixing my vehicle even when the computer test said there was no problem. I appreciate the five star service .
BIANCA S. from Fontana Hyundai responded on 03/07/2022 02:06 PM

Good Afternoon Tasha thank you for your positive review , We always appreciate our customer feedback . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
WF
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William F.
San Diego, CA
2019 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service!
I don’t live in the area, but had an emergency service alert. They got me in immediately and back on the road in just a couple hours.
BIANCA S. from Fontana Hyundai responded on 03/07/2022 08:21 AM

Good Morning William thank you so much for the 5 stars , We always love to hear our customers feedback . If you ever have any questions or concerns we are here to help you .


Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rancho Cucamonga, CA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
nice but very expensive
I gave this place a chance as I received $30 service credit, but turned out to be a scam as I spent more money even after the credit in this place than I could in my usual place.
LORRAINE M. from Fontana Hyundai responded on 03/04/2022 02:14 PM

Good afternoon,
I read your concerns please give us a phone call here to the dealership, so that we can further discuss this matter. Thank you.

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fort Irwin, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil Change & Recall
Awesome job and thanks for being courteous. I wish I had bought my car with this dealership, because some of the things they mentioned that this car could do, the car doesn’t have the capacity.
BIANCA S. from Fontana Hyundai responded on 03/02/2022 08:36 AM

Good Morning thank you for your time on filling out our survey . If you ever have any questions or concerns we are here to help you. 

Thank You 

Bianca Saenz 
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
TK
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Theresa K.
Rialto, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
It was great. helped me with my problem
When I called for a recall that I received I was given an appointment for a few days later and was told that I would have to leave my car and take a rental. I went into the office a few days later and explained to the gentleman that greeted me about the recall that I could not drive a rental. He immediately went to his computer and looked up my recall and proceeded to find out what had to be done. To make a long story short, he was able to get what was needed there for my car and told me that my car would be ready in an hour. WHAT WONDERFUL SERVICE THAT WAS.
Thank you so much for such great personnel.
LORRAINE M. from Fontana Hyundai responded on 03/01/2022 01:38 PM

Thank you Theresa for your response. I'm glad that Cesar was able to assist you. If there is anything else that we can assist you with please don't hesitate to give us a call. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
VC
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Vivyan C.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
10
Category: Service
Great customer Service
Great customer service, he was really kind.
LORRAINE M. from Fontana Hyundai responded on 03/01/2022 01:34 PM

Thank you Vivyan for your positive feedback! We appreciate your business. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Great service, great people
The man who helped me with me my car was really nice and kind. No bad comments towards him.
LORRAINE M. from Fontana Hyundai responded on 03/01/2022 01:33 PM

Thank you so much for all your positive feedback! We appreciate yor business. If you have any further questions please don't hesitate to reach out. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
FG
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Frank G.
Fontana, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
The service was great
Loved the service
LORRAINE M. from Fontana Hyundai responded on 02/28/2022 08:56 AM

Good Morning Frank thank you for the great review on your visit. If you ever have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rancho Cucamonga, CA
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
High quality customer service makes all the difference!
I appreciate the service advisor taking the time to discuss my concerns. I feel much better about the situation. This service agent is the reason I will continue to support this dealership. All businesses could use such high quality customer service.
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
RB
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Robert B.
Rialto, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service and staff excellent
LORRAINE M. from Fontana Hyundai responded on 02/23/2022 08:58 AM

Good Morning Robert thank you for your 5 stars ,We always appreciate positive feedback from our customers. If you ever have any questions or concerns we are here to help you..
                                                                                   Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
LW
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Latonia W.
Rialto, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Rating
Everything was great love coming here
LORRAINE M. from Fontana Hyundai responded on 02/21/2022 12:19 PM

Good Morning Latonia thank you for your 5 stars , your is very  valuable . We appreciate your feedback .If you have any questions or concerns we are here to help you.
                                                                               Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
MQ
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Melissa Q.
Alta Loma, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Representative Went Above and Beyond
This is the second time I’ve had service work done on my car at Fontana Hyundai. I was very pleased once again. The service representative Cesar went out of his way to reach out to other Hyundai dealers to find the part I needed. With the current part shortages, I was lucky Cesar located the right factory part. I highly recommend Fontana Hyundai.
LORRAINE M. from Fontana Hyundai responded on 02/21/2022 08:35 AM

Good Morning Melissa thank you for taking the time to fill out our survey, we appreciate your positive feedback . If you have any questions or concerns we are here to help you .
                                                                                      Thank You 
Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
DA
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Danny A.
Lemon Grove, CA
2020 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Team Fontana
This team is on top of things and the service is always above and beyond
LORRAINE M. from Fontana Hyundai responded on 02/18/2022 04:41 PM

Good Afternoon Danny thank you for taking the the time to fill out our survey .. If you ever have any questions or concerns we are here to help you . 
                                                                                  Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rialto, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
All team members, including Cesar, provided me with the utmost of care. They noticed one of my break lights were out and made sure to get it fixed during an unrelated service. Very appreciative for their kindness!
LORRAINE M. from Fontana Hyundai responded on 02/18/2022 09:25 AM

Good Morning thank you for your 5 stars , always love to hear from our customers visit here .. If you ever have any questions or concerns we are here to help you .
                                                                                    Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
Verified Customer
Colton, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service Appointment
Loved the staff, attentive and professional. My car service was quick and professional. Great experience.
LORRAINE M. from Fontana Hyundai responded on 02/18/2022 09:11 AM

Good Morning thank you for your 5 stars we appreciative your feedback on your visit ..If you ever have any questions or concerns we are here to help you.
                                                                          Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
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