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COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

CM
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CONSTANCE M.
Temple Hills, MD
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best place to buy and service your car or suv.
The assistants always keep informed of what needs servicing and the cost. They also informed me of what will be needed on the next service visit and the approximate cost. I like that!
Recommended
Employees worked with
CH
COLIN HENRY
RB
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RACHEL B.
Forestville, MD
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealer just around corner
I was surprised how long I waited to be served once I entered the dealership.
Recommended
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Extremely Poor Service Experience
Think twice about bringing your vehicle to Pohanka Hyundai. They are not considerate of your time and or money. They are not good at following up with their customers. Plan on calling several times to get a status on your car because the service advisors there do not follow up and call back to update you. They don’t seem to have any empathy of inconveniencing there customer and they will not provide you with a rental for the inconvenience. The manager there is rude and insensitive.. They are not very customer friendly nir service oriented. They play on the fact that you need your car fixed. But don’t have a problem telling you that you can take your car elsewhere. Where is the compassion. COVID-19 hit and people forget how to be kind to others and to treat them as they would want to be treated.
MARCUS D. from Pohanka Hyundai responded on 03/06/2022 01:07 PM

We're deeply sorry that your experience was less than ideal. We strive for 100% customer satisfaction and will be in contact soon to discuss your recent service visit. Thank you for your business and we look forward to improving. 

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best Service Ever
Sean Tolton is a great service reo. Always makes sure I get the best service.
Repairs are timely and cost efficient.
DAVID P. from Pohanka Hyundai responded on 12/23/2021 07:35 AM

Thank you for the kind comments!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Fort Washington, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service Every Time
My service advisor, Sean is phenomenal. He makes sure that I am taken care of every time I have to have my car serviced. I will keep coming back.
DAVID P. from Pohanka Hyundai responded on 12/14/2021 05:21 AM

Thank you for the kind comments and great score!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SW
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Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service!
Thanks to Will and the service department team for ALWAYS providing great service.
DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:49 AM

Thanks for the kind comments for Will

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
SM
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Sade M.
Rockville, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good Job!
Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:56 AM

Thanks for the great comments and score!

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CO
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Charlene O.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
AOC
The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Maintenance
8
Category: Service
Major work visit
Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue
DAVID P. from Pohanka Hyundai responded on 08/17/2021 07:27 AM

Thanks for the comments to explain your concern.  I will reach out and see if we can resolve some of them.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
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