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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

TB
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THOMAS B.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2022
verified customerVerified Customer
10
Category: Service
Oil change and front brake job all went fine
Our first service experience with Mike White Service Dept. went very well. They were very helpful in explaining the need for a brake job as well as the oil change.
Pricing was very good too

All in all, I would highly recommend to everyone.

Cheers!
Thomas
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 01:41 PM

Thomas, thank you for the 5 star review! We're so glad that your first experience with us was a success! We look forward to serving you again in the future. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JM
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JOHN M.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2022
verified customerVerified Customer
10
Category: Service
They never missed yet
I go there for my regular routine service even though I can probably, maybe get it cheaper elsewhere. It doesn't make sense to not take it to the folks that know my vehicle.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 01:38 PM

John, thank you for the 5 star review! We're so grateful that you choose to keep coming back to us! We try to keep our prices competitive in the area as well as keeping our Ford knowledge up to date! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
TH
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TINA H.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
10
Category: Service
Easy Oil Change Appt
Made an appt online and was able to get in quickly. Everything went smoothly and got in and out in about an hour. As always, great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/07/2022 11:32 AM

Tina, thank you for the 5 star review! We're so glad that your oil change appointment went quickly and smoothly! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
MP
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Michael P.
WA
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2022
verified customerVerified Customer
10
Category: Service
F250 diesel service
I was greeted with the correct paperwork when I arrived. Oil change, multipoint inspection and tire rotation was accomplished with in the estimated time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:16 PM

Michael, thank you for the 5 star review! We're so glad that we were able to get everything accomplished and sorted within the promised time! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2022
verified customerVerified Customer
10
Category: Service
Cole is a precious ray of sunlight.
Always works with our schedule
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:35 PM

Anonymous, thank you for the fantastic review! We agree - Cole is a ray of sunlight! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
GF
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GUS F.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2022
verified customerVerified Customer
10
Category: Service
Very efficient and great service
Thanks for your quick service and through inspection of my truck
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 11:58 AM

Gus, thank you for the great review! We're so glad that your service was quick and thorough! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
ZD
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ZACHARY D.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
verified customerVerified Customer
10
Category: Service
Great service, and care
Cole and the crew are always on point and making sure that I have all I need and that my car is taken great care of. I always feel at home when I am there. Great group of people!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 11:34 AM

Zachary, thank you for the great review! We'll be sure to pass along your kind words to Cole and the rest of the team! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
TH
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TERRY H.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customerVerified Customer
10
Category: Service
oil change....
on time and very quick to get it done....well done
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:27 AM

Terry, thank you for the 5 star review! We're so glad that your oil change was on time and fast! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
SR
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SHELLY R.
Spokane Valley, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customerVerified Customer
10
Category: Service
Great Service
Everyone, from my arrival until I left, were super courteous and communicated effectively with me on my service. They made sure to let me know when they recommended replacing something and why (this time was a cabin air filter) and answered my questions on when it might be time for something else. They were great going over all of the things they checked. I will always recommend service at Mike White!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:26 AM

Shelly, thank you for the great review! We're so glad that you had such a positive experience with our team. We will be sure to pass along your kudos. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
KK
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KENT K.
Hayden Lake, ID
Ford Transit Chassis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2022
verified customerVerified Customer
10
Category: Service
Transit Van Servie
Thorough service. Communication excellent. Staff professional and friendly.
Thank you Mike White Ford of Coeur d'Alene!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:24 AM

Kent, thank you for the excellent review! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
SF
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STEPHEN F.
Athol, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2022
verified customerVerified Customer
9
Category: Service
A good experience
The service tech was friendly and the service to my vehicle was completed within an hour. It was a good experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:20 PM

Stephen, thank you for the 5 star review! We're so glad that you had such a pleasant experience. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
WT
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WILL T.
Spokane, WA
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2022
verified customerVerified Customer
8
Category: Service
Went fine
Worked out
Fine
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:16 AM

Will, thank you for the kind review! We're so glad that everything worked out fine with your service experience. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
RT
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RANDALL T.
Kellogg, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2022
verified customerVerified Customer
10
Category: Service
Got new tires for my truck.
The price was great for my new tires for my truck. Also very quick service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:14 AM

Randall, thank you for the 5 star review. We work hard to ensure that we have the best tire prices in town. We're so glad that we were able to assist. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2022
verified customerVerified Customer
9
Category: Service
Experience was very professional!
My experience went very well. The service technicians were very friendly and professional. The environment at the facility was clean and welcoming. Overall, the experience was very good.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:13 AM

Anonymous, thank you for the 5 star review. Welcoming, clean and friendly are all our hallmarks and things that we work hard to be. We appreciate your business and look forward to serving you again in the future. 

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Osburn, ID
Ford Expedition
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/21/2022
verified customerVerified Customer
5
Category: Service
Was a quick service once it was pulled into the shop!
What is the point of an appointment if it is not touched for over an hour? Once it was pulled into the shop it was completed quickly. All the service guys were busy checking out a new bronco, maybe a training or demo? checkout was also super awkward.
Employees worked with
CP
Cole Patterson
Service Advisor
RB
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RICK B.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2022
verified customerVerified Customer
10
Category: Service
efficient, Timely, Great
Efficient, Timely, Great
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2022 12:56 PM

Rick, thank you for the great review! We're so glad that you had a positive experience! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2022
verified customerVerified Customer
10
Category: Service
Great service from end to end
Scheduling -great via ford app. I called into the dealership also and got great help via person who promptly took my call

Service team did a great job and exceeded the stated timeline to complete work

Shuttle service provided Was painless and prompt. Nice drivers!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022 04:43 PM

Anonymous, thank you for the great review. From start to finish, it sounds like everything worked the way that it was supposed to! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
verified customerVerified Customer
10
Category: Service
Cole was great
Fast, efficient, great price, good customer service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 01:04 PM

Anonymous, thank you for the great review! We will be sure to pass along your kind words to Cole! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
BL
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BRIAN L.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
verified customerVerified Customer
10
Category: Service
Done right every time
Almost 6 years as a customer. Service is excellent every time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 01:04 PM

Brian, thank you for the 5 star review! 6 years is a very long time and we appreciate that you keep returning! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
GB
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GERALDINE B.
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
verified customerVerified Customer
10
Category: Service
Oil change, tire rotation and set up blue tooth phone to truck
Awesome service!! Customer service was excellent!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 01:01 PM

Geraldine, thank you for the awesome review! We're so glad that your service experience went so smoothly and well! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
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