Cole Patterson

We appreciate you writing this review Michael. I apologize for any inconveniences we caused during your service visit. Chelsea White (Service Manager) will be giving you a call, Monday afternoon to discuss this matter. We appreciate you choosing Mike White Ford and look forward to speaking with you. 

Thank you so much for taking the time to share your experience with us Vickie. If you would not mind giving me a call when you are free, I would like to discuss how we can move forward and grow as a company.  We appreciate your feedback and look forward to hearing from you. 

Richard, thank you for the feedback. We usually try for oil changes to take about an hour, so we apologize that it went outside of our expectations. Sometimes there are factors we cannot control and other vehicles take longer than anticipated. We appreciate your understanding and hope that things go smoother on your next service experience. 

Van, thank you for the kind review! We're so glad that your oil change went well! We look forward to serving you again in the future!

Will, thank you for the kind review! We're so glad that everything worked out fine with your service experience. Thank you for choosing Mike White Ford!

Anonymous, thank you for the honest review. We discussed your situation and we agree that the answer given to you was not acceptable. We will be working on improving communication moving forward. Thank you for letting us know about your situation so that we can improve. 

Keith, thank you for your understanding. We're very proud of our staff and glad that you've had good experiences with them! Thank you for choosing Mike White Ford!

Craig, thank you for the kind review. We're so glad that you're having better experiences and giving us additional opportunities to build trust with you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Ed, thank you for bringing this issue to our attention. We are going to have a discussion as a team as to how to prevent this happening in the future. We appreciate your feedback! It's the only way for us to know how to get better! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the good review! Thank you for letting us know about the tires so that we could fix the problem ASAP! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Dillon, thank you for the great review! We're so glad that you oil change went so smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the heads up. We always want to do better but we can't do that unless we are told what is wrong! We will discuss your comment with our team and work on making our Saturday appointments just as reliable as our weekday appointments. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Michael, thank you for the great review! We're so glad that things went so smoothly and you enjoyed your interactions with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Cathy, thank you for the kind review! We're so glad that our location is convenient and that you had a great experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for reaching out to us. We're so glad that we were able to figure out the issue and what happened. We look forward to serving you again in the future.

Keith, thank you for your thoughts. We have required our employees to wear face coverings, but you raise an excellent point regarding the waiting room. As of yesterday evening, signs were posted on every entrance door regarding the mask mandate and offering options for those who are unable to mask. We're right alongside you in the hope that the spread is contained sooner rather than later. We hope that you feel comfortable returning again in the future, whenever you need us. If you have any questions, please feel free to reach out to me at (208) 215-7277 or reply to this email. -Haley Baggins, Director of Culture, Training and Development

Anonymous, thank you for the good review. Our employees have been instructed to follow the mask mandate for the safety of all, and we thank you for letting us know that we may need to re-emphasize the issue with some of our employees. We are very grateful and appreciative of all of the work that you and the rest of the medical community is doing right now! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the 4 star review. We hear your concerns about the price of services. We regularly compare our prices with other local shops and service providers and we're right in the middle in terms of costs for the services that you had done. We believe in charging fair prices for our customers; basing our prices on our experienced team members, top quality parts, speed and reliability - while still keeping services affordable for our friends, family and neighbors. It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Jim, thank you for the kind review! We're glad that we're located conveniently close to your home! We always strive for oil changes to take about an hour but sometimes there are situations outside of our control that cause us to take a little longer than normal. We'll be sure to do our best next time to meet or beat the promised time! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!