CS

COREY SPOTTS

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
85

Verified Customer
New Ringgold, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Focused and Friendly
I have been a loyal customer of Freedom for eight years. Would never consider going to another dealer. This visit was to address some issues directly and several that I was not certain about. Corey, the service adviser, had complete understanding regarding the issues that I was not certain about. I was able to meet with two technicians who advised me what my alternatives were regarding my concerns. One of the issues was replacing my tires, as they would have performance issues this winter. I next met with Geo. to discuss which tires would meet my needs. He advise was valuable and I am delighted with my decision and my new tires. At this point I had interacted with four service representatives. I can not remember when I received this amount of attention and respect.
Recommended
Corey S. from Kelly Hyundai responded on 10/19/2018 04:42 AM

Greetings,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We appreciate your feed back and look forward to seeing you at your next visit!

Employees worked with

Verified Customer
Sinking Spring, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable
?
Not Recommended
Corey S. from Kelly Hyundai responded on 10/15/2018 01:56 PM

Hello,
Thanks for taking the time to answer our survey, and the five star review! We look forward to seeing you at your next visit!

Employees worked with

KR
gravatar
Kathleen R.
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Kathy R.
Excellent service.Fixed my problem right away. Excellent service and car mechanics service.!!
Recommended
Corey S. from Kelly Hyundai responded on 10/15/2018 01:08 PM

Greetings,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We look forward to seeing you at your next visit, and helping with any of your future automotive needs.

Employees worked with

AG
gravatar
Albert G.
Saint Clair, PA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Service manager very nice.
Recommended
Corey S. from Kelly Hyundai responded on 10/11/2018 12:40 PM

Albert,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We value your time, and do everything we can to address all of your service needs in the most time efficient way we possibly can.
Thanks again, we look forward to seeing you at your next visit!

Employees worked with

MH
gravatar
Michael H.
Hamburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
I called on monday and an appointment for route maintenance was scheduled for Tuesday. I was in and out in an hour.
Recommended
Corey S. from Kelly Hyundai responded on 10/10/2018 06:44 AM

Michael,

Thank you for taking to time to complete our survey. I am glad that we were able to service your vehicle promply. We value your time greatly, and strive to make your visits as quick and as smooth as possibly. We look forward to seeing you at your next service!

Employees worked with

Verified Customer
Pottsville, PA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change!!
Called and made an appointment on the day and time I needed. The service department had an opening that day and time. Changed my oil while I waited. Very efficient and friendly service department!!
Recommended
Corey S. from Kelly Hyundai responded on 10/10/2018 06:47 AM

Greetings,

Thank you for the kind words, and for taking the time to complete our survey. We know your time is valueable and we strive to provide our services in the most time efficent way. We look forward to seeing you at your next service!

Employees worked with

MG
gravatar
Michael G.
Hamburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change/Tire Rotation
Had general vehicle service and was completed in about an hour.
Recommended
Corey S. from Kelly Hyundai responded on 10/10/2018 06:55 AM

Greetings,

We appreciate you taking the time to complete our survey, and love seeing the 5 star reviews! We value your time, and strive to address your services needs in the most time effetive ways. We look forward to seeing you at your next service.

Employees worked with

Verified Customer
Mohrsville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good people
the service was spot on
Recommended
Corey S. from Kelly Hyundai responded on 10/10/2018 06:59 AM

Greetings,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We strive for excellence, and are thrilled we did not come up short!
We look forward to seeing you at your next service appointment!

Employees worked with

KH
gravatar
Kathryn H.
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, fantastic service
My car wouldn't start so I called Freedom Hyundai and explained what had happened. I needed the car repaired that day. I had it towed to them, they got the part and fixed it in just a few hours. My daughter was getting married the next day and i really needed the car. They went above and beyond to help me out.
Recommended
Corey S. from Kelly Hyundai responded on 10/10/2018 07:04 AM

Kathryn,
Thank you for taking the time to complete our survey! We appreciate the kind words and the 5 star review! We value your time, and know how important it is to get your vehicle back in working order! We strive for excellence and I am thrilled to hear we did not come up short!
Thank you again, and we look forward to helping with any other automotive needs you may have in the future!

Employees worked with

Verified Customer
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No comment
No Comment
Recommended
Corey S. from Kelly Hyundai responded on 10/12/2018 12:43 PM

Hello,
Thank you for taking the time to complete our survey, and the 5 star review! We look forward to seeing you at your next visit!

Employees worked with

VD
gravatar
Vicki D.
Gilbert, AZ
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Love this place!
Not only are the precise and fast with my service, but they washed and vacuumed my car!
Recommended
Corey S. from Kelly Hyundai responded on 10/10/2018 07:25 AM

Vicki,
Thank you for taking the time to complete our survey, the kind words, and the 5 star review! We value your time, and strive to address all of you service needs in the most time efficient way.
We look forward to seeing you at your next service visit!

Employees worked with

CA
gravatar
Chester A.
Pottsville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and very good service
Very good attitude and very good service.
Recommended
Employees worked with

SD
gravatar
Susan D.
Auburn, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and communication.
We dropped our Genesis off for inspection ,oil change and new front tires. The service was fantastic and there were no hidden charges.
When we picked up the car everything that was done was explained to us and it looked like they detailed the car, that's how clean it was inside and out.
Recommended
Employees worked with

FM
gravatar
Francisco M.
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It’s always my pleasure to get my car serviced where I bought it new,great service,great customer service thank you all at the Mall at Freedom...
Very clean place to wait on my vehicle to get serviced,when I’m there I feel like I’m at the Mall looking at all the beautiful vehicles on both sides.... Thank you all...
Recommended
Employees worked with

DM
gravatar
Dawn M.
Pottsville, PA
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Work was done efficent and fast. People who I dealt with we're very professional.
Recommended
Employees worked with

LB
gravatar
Lee B.
Bethlehem, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
The customer service of the service department is top notch. Corey always goes above and beyond to explain what needs to be done. It is people like him that make me drive to Freedom Hyundai for vehicle service/maintenance when it is not the closest Hyundai dealership to my home.
Recommended
Employees worked with

AR
gravatar
Annette R.
Sinking Spring, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the service& staff!
Cory was very accommodating!
Recommended
Employees worked with

JK
gravatar
James K.
Kutztown, PA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A+
Good service
Recommended
Employees worked with

MP
gravatar
Mary P.
Pottsville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent dealership
Prompt service, courteous, excellent facility.
Recommended
Employees worked with

SL
gravatar
Stephen L.
Orwigsburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
all work work was done well and on time as promised.
Recommended
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.