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SureCritic / Hyundai Dealer / Kelly Hyundai / COREY SPOTTS
CS

COREY SPOTTS

Kelly Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
85

Reviews of COREY SPOTTS

JL
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Joseph L.
Pottsville, PA
2019 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Worst service
Totally unacceptable
DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:06 AM

Joseph,

     Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171). 

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with
CS
COREY SPOTTS
MM
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Melvin M.
Frackville, PA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customerVerified Customer
Category: Service
Melmac
Corey and the entire service team are the best. They take care of every need. You can trust that the service will be done correctly and and efficiently. The reason we purchase cars at the dealership.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2021
Service Type: Repair
Category: Service
Melmac
When it was Freedom the service department did the work timely. I waited One and half hours for a simple oil change and tire rotation since the dealership changed to Kelly. That is unacceptable. Corey and Steve have always been great with my vehicle and the reason we bought 3 cars from Freedom. I would like the Kelly dealership to explain what changed. I have always wrote exceptional reviews and I feel disappointed.
Recommended
Corey S. from Kelly Hyundai responded on 06/24/2021 11:56 AM

Thank you for taking the time to complee our survey. I apologize we were unable to provide you with the 5 star service that we strive for.  

I will be reaching out to you shortly in regards to your concerns. 

Thank you, 
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Kelayres, PA
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
recurrent issues
recurrent issue after being taken to dealership multiple times for repair
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/08/2021 11:53 AM

Thank you for taking the time to fill out our survey!

Your opinion is very important to us.
We apologize that you had less than exceptional service with us.
That is what we strive for every time you visit.

I will reach out to you personally to see how we can help.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
Verified Customer
Cumbola, PA
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change tire rotation
Went in for recall asked for oil change and tire rotation due to only 1000 miles away didn’t want to return next week or so and got a bill of $75.20 never again way to expensive. Will choose another service center at a lower cost by far.
Not Recommended
Corey S. from Kelly Hyundai responded on 04/29/2019 04:35 AM

Hello,

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for. If you have any questions at all about the cost of repairs, please do not hesitate to reach out to us.

Thanks
Corey

Employees worked with
CS
COREY SPOTTS
LA
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Lance A.
Shoemakersville, PA
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
Employees worked with
CS
COREY SPOTTS
MG
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Michael G.
Hamburg, PA
2015 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Simple Headlight Bulb Ended Up Taking 55 Minutes
I called in a little after 1pm to see if they could squeeze me in since my headlight burnt out the night before. I was told they had an opening at 2pm which I took that way they could fix it and I could get to work by 3pm. When I arrived they did not even have me listed but they took the car anyway. About 2:35 pm I was told what the cost would be and I thought I was done - no they were only letting me know the price before the work started. Finally, at 2:55 pm they said the car was done and I paid - needless to say I was not going to make it to work by 3pm since it is a 30 minute drive from Hamburg (thank goodness I work for a place that could cover until I got there). Do not get me wrong I am glad that they fixed it since I work second shift and do a lot of night driving back to Hamburg on I-78 but I think 55 minutes to change a single bulb is ridiculous.
Recommended
Jerry C. from Kelly Hyundai responded on 08/22/2018 08:36 AM

Hi Mike
really sorry it took longer than expected- and made you late for work- this was not our intention- we try to accommodate your time the best we can without an appointment -by squeezing you in. we do appreciate your business .
Hyundai Service team

Employees worked with
CS
COREY SPOTTS
EB
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Ellen B.
Kutztown, PA
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2022
verified customerVerified Customer
7
Category: Service
Kelly resolved my issue
Thank you Kelly Hyundai for resolving my issue
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2022
Service Type: Repair
1
Category: Service
Hyundai is not standing by their product
Less than two weeks after buying two. Yes two new cars my battery was so dead they could not even jump it. Hyundai refuses to replace battery. Nothing was left on to drain it and systems are in place to cut off if there was something left on.

The worse part is I was stranded with no transportation. Kelly did not call to let me status. I called around 5 and the rental company was close

Less than two weeks and I was left without a vehicle and refuse to stand by their product. Unacceptable
DANIEL E C. from Kelly Hyundai responded on 03/14/2022 08:34 AM

Ellen,

     Thank you for taking the time to speak with me today. I am happy we could come to a resolution to your concern and give you peice of mind.

Daniel Carter
Director of Parts and Service
Kelly Hyundai
B: 484-665-0130 ext. 2416
C: 484-388-0171

Employees worked with
CS
COREY SPOTTS
MD
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Martin D.
Reading, PA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
9
Category: Service
Great service
Service advisor was very helpful, service took longer than expected but vehicle came out running better than ever thank you team Kelly Hyundai.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2022
Service Type: Repair
0
Category: Service
Awful
Felt like my car wasn’t treated with respect and kindness.
DANIEL E C. from Kelly Hyundai responded on 03/02/2022 11:40 AM

Martin,

Thank you for taking the time to complete our survey and taking the time to return my call. We strive to deliver 5 star service with every customer every time. 

Daniel Carter
Kelly Hyundai
Director of Parts and Service
B: 484-665-0130 ext.2416
C: 484-388-0171

Employees worked with
CS
COREY SPOTTS
JM
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Joseph M.
New Philadelphia, PA
2008 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai’s are not reliable!
Hyundai’s are not reliable!!
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/26/2021 05:45 AM

Thank you Joseph for taking the time to fill out our survey.
Your opinion is very important to us.

I understand your frustration in the situation.

I will reach out to you personally.

Thank you for your business as well as your valuable time you spend with us. 

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
GH
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Gregg H.
Auburn, PA
2017 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst dealership ever
I have had several experiences with this dealership and they are very careless
Not Recommended
Corey S. from Kelly Hyundai responded on 03/20/2019 06:18 PM

Hello, 
I apologize that we were unable to provide you with the service that we strive for. We will be reaching out to you shortly in regards to your concerns.

Thanks,
Freedom Hyundai 

Employees worked with
CS
COREY SPOTTS
Verified Customer
West Reading, PA
2018 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prices and Promises way too high.
Was promised free first oil change and car wash with each service. Got neither.
Not Recommended
Corey S. from Kelly Hyundai responded on 10/12/2018 12:36 PM

Thank you for expressing your concerns regarding your recent visit. We value you as a customer,and will be contacting you shortly about your concerns.

Employees worked with
CS
COREY SPOTTS
JZ
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Jean Z.
Allentown, PA
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
RIP OFF they perform services to your car you didn't ask for.
Can't recommend Freedom Hyundai because they don't follow your instructions as to what to do or not to do to your vehicle. They just do what they want and give you a bill for services you might not want or expect! Some of which appear to be bogus.
Not Recommended
Employees worked with
CS
COREY SPOTTS
Verified Customer
Robesonia, PA
2015 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad engine
Sucks
Not Recommended
Employees worked with
CS
COREY SPOTTS
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