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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

MA
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Mary A.
Chicago, IL
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Costs
I realize that costs go up but dealerships are far too expensive for anything other than an oil change. Replacing a bulb in your facility is ridiculous. I buy the bulbs myself and my husband changes them. I know you have overhead but it’s simply too costly. Service is wonderful and I love all the people there. Too bad the car washes are leaving.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 01/21/2020 08:30 AM

Hello Mary, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employees worked with
CT
CHRISTINE TONELLI
LG
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Lauren G.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Decent Place
I've bought both my cars from this dealership. Service is usually good.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 02:49 PM

Hello Lauren,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrisitne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AA
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Aharon A.
Woodstock, IL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr
Communication need to be more efficient.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2019 08:03 AM

Hello Aharon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Christine was great as usual, I only wish things could go a lot faster!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:45 PM

Hello Ashley,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MD
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Maria D.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service Rep
Christine Tortelli is the reason why I returned back to get service. She keeps me well inform explains everything to make me understand. The only bad thing are the labor pricing is ridiculous, for a customer who’s been with Hyundai for many years you’ll think there would be better offers or discounts on service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/03/2019 10:33 AM

Hello Maria,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/03/2019 10:34 AM

Hello Maria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CG
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Claire G.
Chicago, IL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Waiting room
Christine understood that the waiting had no water and working cofffe machine and gave me a bootle -please fix the machine and clean the counter tops.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/25/2019 08:23 AM

Hello Claire,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My car was finaly fixed and washed.
Need more explanation, more information about service. Customer shout understand that he is good hands.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019 07:38 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always polite & courteous.
I'm generally pleased with the service I receive.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:31 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2019
verified customerVerified Customer
Category: Service
Everyone is very NICE and Friendly.
The whole environment is very welcoming. They are very friendly. Kristine you make sure your costumer is taken care of. You go out of your way to make sure things get done. Laurie you were such great help yesterday. You took the time to explain things to me. Your very patient and understanding. Thank you for all you girls have done for me very appreciated. You GIRLS ROCK. Keep up the great work.
Recommended
Employees worked with
CT
CHRISTINE TONELLI
GW
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Gerald W.
Schaumburg, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change Offer
The service is good, the service advisor is very nice, the waiting area is good. Spent about 1 hour, 20 minutes for an oil change and was told the "price went up" for the oil change as the price on the coupon sent to me ($54.95) was not what I was charged.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/29/2018 06:59 AM

Hello Gerald,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine Tonelli did a great job
They handled my needs, despite obstacles, very well. They treated me nicely. I would have liked to have been offered a loaner.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/14/2018 07:48 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SF
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Sara F.
Chicago, IL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Wi-fi a plus. Waiting area comfortable.
The service I received was faster than the initial estimated time. I appreciate the inspection the technician completed. He made recommendations for work that needs to be completed on my car.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/21/2018 09:34 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Informative
Christine Tonelli kept me informed with the status of my vehical every step of the way. I feel like i owe her a major thank you for making sure I had my car after almost a week of not having it.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2018 07:39 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
TJ
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Tanika J.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Christine did a great job getting my car serviced and back to me in a timely manner
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/04/2018 01:04 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LD
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Lorena D.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service
Good job!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/16/2018 03:06 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Franklin Park, IL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice place
Nice place, good attitude. Only reason for not having 5 stars is this is the second time I notice that during the oil change service, the typical checks didn't get done. 1st time my windshield fluid ran out two weeks after my visit which meant it was low when I took it in (I don't use it very often) 2nd time my headlight bulb was out and I forgot to mention during drop off. Most places check for it things like this. Other than that however it was good experience and would still recommend since I'd be going back. I'll try to remember to mention it to them so they can make improvements.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/27/2018 07:59 AM

Hello ,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DS
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David S.
Chicago, IL
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient Service Department
Quick efficient service department staff.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/29/2018 07:11 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Professional service department
I came in for an oil change and trouble with the check engine light. Those things were taken care of shorter than I expected.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/26/2018 08:16 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Carol Stream, IL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
The service here is good. They do everything above expectations and at a good price.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/18/2017 08:42 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nothing done about grinding noise in tire
Still hear grinding noise in right passanger tire
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2017 09:34 AM

Hello ,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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