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SureCritic / Hyundai Dealer / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 reviews)
81

Reviews of ERIC COPPOLA

MB
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Mustafa B.
Sterling Heights, MI
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customer Verified Customer
10
Category: Service
Beautiful
Before I had poor expireanse . But now it is very well.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2022
Service Type: Repair
0
Category: Service
I'm not happy with service
like a car I like it, but service is not good. Waiting too long for a parts, front call you for ippoytment but service said who called you we dont have part, like that 4 times and olmost one year I have wait for part. Then part came idont know, I call them asking wath is going on they said you had part I don't know how they don't call you. Someone play with me all that time. Sorry guys what I have to say this but this service is so bad for me. Thank you.
LOU M. from Suburban Hyundai of Troy responded on 03/07/2022 08:43 AM

Mustrafa
we apolize for the poor communications, we are having difficulties receiveing parts, however that is no excuse not keeping you updated, we will discuss our store police of keeping our customers updates and informed of their vehicles; please bring your vehicle in, we like to take care of your oil change and tire rotation, to insure we keep you as a loyal custoomer, our business is very important to us.

Employees worked with
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ERIC COPPOLA
Service Advisor
AK
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Awad K.
Hamtramck, MI
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Service
Communication is the key.
Never had any issues with Suburban hyundai in service department for any maintenance nd work done . Maybe communication was little off & i felt lost at one point but Chris is always the man to go to . Always working to be the best & I appreciate him & he's new partner Eric for making things work at end day . & taking care of my 2015 Jenny.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2022
Service Type: Maintenance
6
Category: Service
Communication is the key.
After driver hitting pothole during delivery. I felt like I was on my own . From finding out . To getting repair update & trying find out for any other damage that might have been caused by incident. I had to call them instead them calling me. If I can't trust my local hyundai after running away from third party shops who do I trust ? I pay the extra amount for services for reason.
LOU M. from Suburban Hyundai of Troy responded on 03/07/2022 07:51 AM

Awad, we are very sorry for our lack of communications, we will work with our team to once again ensure the importance of communications skills, there is no excuse not providing updates in a timely manner. We are fortunate you have choosen us as your dealership for your vehicle needs and we will never thake that for grant; please continue to bring your vehicle to us and we will promise to improve our communicatiosn with all your future needs.
Thank youj for your comments and we will make sure we your next experiece will be superb.

CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 03/07/2022 07:52 AM

Thank you for taking time to speak with us today regarding your recent service experience. I am happy that we were able to resolve your concerns accordingly.  Please check your email based on our discussions to ensure your satisfaction.  

Best regards, 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
EN
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Ernest N.
Detroit, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
10
Category: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle . The technician Jillian was very nice and performed the service in a timely manor. I am impressed with the attention Eric displayed to ensure that I was completely satisfied with the service provided.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2021
Service Type: Repair
10
Category: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle. The technician Jillian was very nice and performed the service in a timely manor. My only request is that they do a better job of washing the vehicle. Not a knock on my service consultant or technician which were great.
LOU M. from Suburban Hyundai of Troy responded on 10/25/2021 06:38 AM

Mr. Norwood, 
We should of never returned your vehicle back in the condition we did and we will ensure in the future to dry off the vehicle and look to exceed your expectations in the future.
Thank you for your business, please continue to bring all your vehicle needs back to us, it's our pleasure serving you.

LOU M. from Suburban Hyundai of Troy responded on 10/25/2021 06:41 AM

Thank you, we will ensure you moving forward we will make sure your car is dried after each wash. We appreciate your business and want you to always feel confident your vehicle will always get our top notch attention.

Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Waterford Township, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
8
Category: Service
Helpful
Helpful during a bad situation at the beginning of a relationship with the dealership
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2021
Service Type: Repair
0
Category: Service
Terrible Service
Just bought a brand new palisade in June 2021. The all wheel drive light came on within the first 5,000 miles. Dealer told me can’t service it at this time because they have other problems to service.
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 10/09/2021 04:46 AM

I am sorry for this experience and I would like to apologize and address your concerns.  I am sorry!  If you would like to contact me to address your concerns, please call me directly at 248-979-9053.  I look forward to speaking with you. 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Rochester, MI
2021 Hyundai Kona
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
verified customer Verified Customer
7
Category: Service
good service, questionable maintenance intervals
My initial review reflected poorly on the service department employee with whom I interacted. This was not my intent, as I was treated courteously during my visit. I do not want my review to have a negative impact on this employee, who was undoubtedly just presenting options that are determined by Hyundai.

My main issue is with the additional services offered and the lack of clarity around the "recommended" service interval. I stand by my previous comments on these matters.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Repair
6
Category: Service
good service, questionable maintenance intervals
The motor oil additive and fuel treatment offered were incredibly overpriced. Additionally, I was presented with three different service intervals:

1) the interval listed in the owner's manual
2) half of the interval listed in the manual because Hyundai apparently considers Michigan a "severe weather" state, which for some reason yields a recommendation of more frequent maintenance
3) a third, random interval that was listed on the window sticker

I'm not really sure why the weather would lead to an increase in maintenance frequency, and the interval on the window sticker is a mystery.
LOU M. from Suburban Hyundai of Troy responded on 10/06/2021 08:45 AM

Mr. Gowens thank you for taken the time to discuss your last visit, we have spoken to the tech, ensuring this issue doesn't ocurr again. 

Employees worked with
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ERIC COPPOLA
Service Advisor
WM
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William M.
Detroit, MI
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customer Verified Customer
10
Category: Service
Very well
Had a very good experience with the service rep,very knowledgeable
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2021
Service Type: Repair
5
Category: Service
Somewhat positive
Could have been more thorough with the inspection
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 09/17/2021 06:52 PM

Good evening and thank you for taking the time to provide us your feedback, we would always like to obtain more information to make our service department better.  I look forward to speaking with you regarding your recent experience.  Thank you for your time and I will be connecting with you soon.  

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
AB
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Abraham B.
Huntington Woods, MI
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
verified customer Verified Customer
10
Category: Service
Service dept.
Eric was very accommodating to me and was able to wedge me for an oil change into an already busy schedule.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2021
Service Type: Repair
10
Category: Service
Service review
It was a simple oil and filter change. Nothing to brag about. I would highly recommend the salesman Ben Sliwinskli from whom I purchased three vehicles in the last 4 years. None of the three have had any issues and are running well. Jury is still out how well they hold up when they reach the end of the warranty,
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 09/17/2021 06:52 PM

Good evening and thank you for taking the time to provide us your feedback, we would always like to obtain more information to make our service department better.  I look forward to speaking with you regarding your recent experience.  Thank you for your time and I will be connecting with you soon.  

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
DD
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Diogenes D.
Lake Orion, MI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customer Verified Customer
10
Category: Service
Suburban Hyundai of Troy is a great place to service your car
I've been loyal to Suburban Hyundai of Troy for over 10 years because they always delivered good services with professionalism and friendliness.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
Service Type: Maintenance
9
Category: Service
Great place to service your car
They are cordial, they are professional and you can trust on their job. That's why I keep coming back when I need to service my car. No complaints in years of having my cars serviced by them.
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 09/10/2021 08:43 AM

Good morning and thank you for providing us your feedback regarding your recent service experience.  I would like to take a few minutes to speak with you to gather more information to improve our service department.  I look forward to speaking with you soon.  All the best, 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
KF
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Katherine F.
Rochester, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Always fantastic service!
Employees worked with
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ERIC COPPOLA
Service Advisor
SM
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Sundaram M.
Troy, MI
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
Customer service is extremely good, the advisor asked about all the issues and explained the process in detail.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Clawson, MI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick, friendly service
Eric was great to work with. There was an issue with our part and he took care of us
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Saint Clair Shores, MI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service stop
Quick service, very professional staff.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Clarkston, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
A good experience.
Eric in service was a very friendly. He answered all my questions and gave good explanations. Very pleasant interaction.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Smiths Creek, MI
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service.
Scheduled an appointment, solid service.
Employees worked with
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ERIC COPPOLA
Service Advisor
AB
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Amanda B.
Lapeer, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience, very professional
I love Suburban Hyundai. I've have taken my car back for every oil change or maintenance needed. The service department explains everything up front, they have never tried pushing anything I didn't want on me. This last time I came in I needed the basic oil change and tire rotation, but I felt like my car was off without being able to explain what it was. The service leader listened to me and different choices. I chose what fit my budget and what was necessary in my opinion. Will go back everytime.
Employees worked with
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ERIC COPPOLA
Service Advisor
CK
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Charles K.
Royal Oak, MI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Courteous and friendly staff. Clean facility.
Easy to make appointment and honest staff. Very clean and nice facility. Repair work done in reasonable time for routing maintenance.
Employees worked with
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ERIC COPPOLA
Service Advisor
GR
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Gabriel R.
Royal Oak, MI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Service was exceptional. I will be back.
Employees worked with
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ERIC COPPOLA
Service Advisor
MB
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Mustafa B.
Sterling Heights, MI
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customer Verified Customer
10
Category: Service
Beautiful
Before I had poor expireanse . But now it is very well.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Troy, MI
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional
Experienced professional and prompt service.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Beverly Hills, MI
2022 Hyundai Elantra N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Great people
Eric and the service department as well as Ben in sales are great. My only gripes are toward the parts department.
Employees worked with
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ERIC COPPOLA
Service Advisor
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