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SureCritic / Hyundai Dealer / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 reviews)
81

Reviews of ERIC COPPOLA

KF
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Katherine F.
Rochester, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Always fantastic service!
Employees worked with
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ERIC COPPOLA
Service Advisor
SM
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Sundaram M.
Troy, MI
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
Customer service is extremely good, the advisor asked about all the issues and explained the process in detail.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Clawson, MI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick, friendly service
Eric was great to work with. There was an issue with our part and he took care of us
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Saint Clair Shores, MI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service stop
Quick service, very professional staff.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Clarkston, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
A good experience.
Eric in service was a very friendly. He answered all my questions and gave good explanations. Very pleasant interaction.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Smiths Creek, MI
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service.
Scheduled an appointment, solid service.
Employees worked with
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ERIC COPPOLA
Service Advisor
AB
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Amanda B.
Lapeer, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience, very professional
I love Suburban Hyundai. I've have taken my car back for every oil change or maintenance needed. The service department explains everything up front, they have never tried pushing anything I didn't want on me. This last time I came in I needed the basic oil change and tire rotation, but I felt like my car was off without being able to explain what it was. The service leader listened to me and different choices. I chose what fit my budget and what was necessary in my opinion. Will go back everytime.
Employees worked with
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ERIC COPPOLA
Service Advisor
CK
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Charles K.
Royal Oak, MI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Courteous and friendly staff. Clean facility.
Easy to make appointment and honest staff. Very clean and nice facility. Repair work done in reasonable time for routing maintenance.
Employees worked with
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ERIC COPPOLA
Service Advisor
GR
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Gabriel R.
Royal Oak, MI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Service was exceptional. I will be back.
Employees worked with
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ERIC COPPOLA
Service Advisor
MB
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Mustafa B.
Sterling Heights, MI
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customer Verified Customer
10
Category: Service
Beautiful
Before I had poor expireanse . But now it is very well.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Troy, MI
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional
Experienced professional and prompt service.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Beverly Hills, MI
2022 Hyundai Elantra N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Great people
Eric and the service department as well as Ben in sales are great. My only gripes are toward the parts department.
Employees worked with
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ERIC COPPOLA
Service Advisor
AK
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Awad K.
Hamtramck, MI
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Service
Communication is the key.
Never had any issues with Suburban hyundai in service department for any maintenance nd work done . Maybe communication was little off & i felt lost at one point but Chris is always the man to go to . Always working to be the best & I appreciate him & he's new partner Eric for making things work at end day . & taking care of my 2015 Jenny.
Employees worked with
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ERIC COPPOLA
Service Advisor
MB
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Mustafa B.
Sterling Heights, MI
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customer Verified Customer
10
Category: Service
Beautiful
Before I had poor expireanse . But now it is very well.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2022
Service Type: Repair
0
Category: Service
I'm not happy with service
like a car I like it, but service is not good. Waiting too long for a parts, front call you for ippoytment but service said who called you we dont have part, like that 4 times and olmost one year I have wait for part. Then part came idont know, I call them asking wath is going on they said you had part I don't know how they don't call you. Someone play with me all that time. Sorry guys what I have to say this but this service is so bad for me. Thank you.
LOU M. from Suburban Hyundai of Troy responded on 03/07/2022 08:43 AM

Mustrafa
we apolize for the poor communications, we are having difficulties receiveing parts, however that is no excuse not keeping you updated, we will discuss our store police of keeping our customers updates and informed of their vehicles; please bring your vehicle in, we like to take care of your oil change and tire rotation, to insure we keep you as a loyal custoomer, our business is very important to us.

Employees worked with
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ERIC COPPOLA
Service Advisor
MK
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Muhammad-Junaid K.
Utica, MI
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Hyundai Dealership!
Best Service and quality of work.
Employees worked with
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ERIC COPPOLA
Service Advisor
AK
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Awad K.
Hamtramck, MI
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Service
Communication is the key.
Never had any issues with Suburban hyundai in service department for any maintenance nd work done . Maybe communication was little off & i felt lost at one point but Chris is always the man to go to . Always working to be the best & I appreciate him & he's new partner Eric for making things work at end day . & taking care of my 2015 Jenny.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2022
Service Type: Maintenance
6
Category: Service
Communication is the key.
After driver hitting pothole during delivery. I felt like I was on my own . From finding out . To getting repair update & trying find out for any other damage that might have been caused by incident. I had to call them instead them calling me. If I can't trust my local hyundai after running away from third party shops who do I trust ? I pay the extra amount for services for reason.
LOU M. from Suburban Hyundai of Troy responded on 03/07/2022 07:51 AM

Awad, we are very sorry for our lack of communications, we will work with our team to once again ensure the importance of communications skills, there is no excuse not providing updates in a timely manner. We are fortunate you have choosen us as your dealership for your vehicle needs and we will never thake that for grant; please continue to bring your vehicle to us and we will promise to improve our communicatiosn with all your future needs.
Thank youj for your comments and we will make sure we your next experiece will be superb.

CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 03/07/2022 07:52 AM

Thank you for taking time to speak with us today regarding your recent service experience. I am happy that we were able to resolve your concerns accordingly.  Please check your email based on our discussions to ensure your satisfaction.  

Best regards, 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Troy, MI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
quick service
quick service
Employees worked with
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ERIC COPPOLA
Service Advisor
JP
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Judith P.
Clarkston, MI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service
Quick service.
Employees worked with
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ERIC COPPOLA
Service Advisor
CO
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Christine O.
Madison Heights, MI
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Always have great service!
Employees worked with
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ERIC COPPOLA
Service Advisor
JD
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Julie D.
Utica, MI
2020 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
JSimmonds
the service dept did not complete what I paid for
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 03/04/2022 03:59 AM

Thank you for your recent review and I would love to speak with you regarding your experience.  We will be reaching out again today to resolve your concerns.  I look forward to speaking with you.  

Best regards, 
Chris Lange

Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
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