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SureCritic / Hyundai Dealer / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 reviews)
81

Reviews of ERIC COPPOLA

Verified Customer
Royal Oak, MI
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent!!!!
Great service department:everyone I’ve dealt with
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Clarkston, MI
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Vehicle Service: A Review
Suburban Hyundai service employees have been consistently kind, professional and concise.
Employees worked with
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ERIC COPPOLA
Service Advisor
KM
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Kevin M.
Sterling Heights, MI
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change
Service done right and on time
Employees worked with
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ERIC COPPOLA
Service Advisor
JK
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Jihoon K.
Troy, MI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service, as usual!!
New staff Eric was great!! I used to be get service from Chris May but this time, Chris was not in the office and Eric took care of my vehicle. Great service and professional business attitude made me so happy!!
Way to go, Hyundai service team!!
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Keego Harbor, MI
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
The service and quality care provided to my vehicle was great
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Bloomfield Hills, MI
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service
ERic Coppola is fantastic
Employees worked with
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ERIC COPPOLA
Service Advisor
MY
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Matthew Y.
Troy, MI
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service
The Technician was kind and thoughtful of my needs and the service was quick.
Employees worked with
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ERIC COPPOLA
Service Advisor
JP
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Jj P.
Troy, MI
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pleasant Experience
Eric was very helpful every time I came in and made my experience a pleasant one!
Employees worked with
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ERIC COPPOLA
Service Advisor
MS
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Mandy S.
Troy, MI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Super friendly!
Will absolutely be back! Amazing customer service and turn around time with getting my vehicle back!
Employees worked with
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ERIC COPPOLA
Service Advisor
PN
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Prashanth N.
Lake Orion, MI
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/22/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Quality of service needs an improvement
I am still chasing to get my vehicle inspected for strange humming noise inside the car. It’s been an year and I’m troubleshooting engine issues and have less confidence that it can be solved. Be careful to check the odometer entry after the service is completed. It’s often wrongly updated.
LOU M. from Suburban Hyundai of Troy responded on 11/23/2021 02:05 PM

Thank you for your review, I have reached out to our team and provide how we need to improve as a team your perspective will along us to become a better team; we hope we can have the privileged to continue to service your vehicle and show how we have taken your comments to better our overall service, to valuable customers like yourself, thank you very much 

Employees worked with
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ERIC COPPOLA
Service Advisor
YC
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Yong-Kwon C.
Troy, MI
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
I still need to go and fix the issue. Due to the service team's expertise and Eric's hard work, the issue was found finally and waiting for final maintenance. Will recommend Hyundai Suburban to my friends, and like to give them 5 stars.
Employees worked with
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ERIC COPPOLA
Service Advisor
CS
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Christopher S.
Auburn Hills, MI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service visit
The whole experience was perfect. Setting up the appointment online was very simple. The drop off was quick & my car was ready in a few hours. No complaints at all.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Clawson, MI
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Place
Friendly staff, easy purchase, timely, no pressure. Overall wonderful stress free transaction!
Employees worked with
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ERIC COPPOLA
Service Advisor
EN
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Ernest N.
Detroit, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
10
Category: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle . The technician Jillian was very nice and performed the service in a timely manor. I am impressed with the attention Eric displayed to ensure that I was completely satisfied with the service provided.
Employees worked with
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ERIC COPPOLA
Service Advisor
EN
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Ernest N.
Detroit, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
10
Category: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle . The technician Jillian was very nice and performed the service in a timely manor. I am impressed with the attention Eric displayed to ensure that I was completely satisfied with the service provided.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2021
Service Type: Repair
10
Category: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle. The technician Jillian was very nice and performed the service in a timely manor. My only request is that they do a better job of washing the vehicle. Not a knock on my service consultant or technician which were great.
LOU M. from Suburban Hyundai of Troy responded on 10/25/2021 06:38 AM

Mr. Norwood, 
We should of never returned your vehicle back in the condition we did and we will ensure in the future to dry off the vehicle and look to exceed your expectations in the future.
Thank you for your business, please continue to bring all your vehicle needs back to us, it's our pleasure serving you.

LOU M. from Suburban Hyundai of Troy responded on 10/25/2021 06:41 AM

Thank you, we will ensure you moving forward we will make sure your car is dried after each wash. We appreciate your business and want you to always feel confident your vehicle will always get our top notch attention.

Employees worked with
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ERIC COPPOLA
Service Advisor
LW
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Lakeeshi W.
Warren, MI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
I appreciate the one on one service! Taking time to listen to my concerns and make sure my vehicle is safe.
Employees worked with
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ERIC COPPOLA
Service Advisor
DP
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Dale P.
Keego Harbor, MI
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
excellent
Eric took control of everything I needed & was honest. Thank you Eric for your great service.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Pontiac, MI
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
For Eric great service.
Eric really took care of everything I needed & made sure my car was running well. Thank you Eric for your great service. Eric made me feel like I was the only customer that day.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Waterford Township, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
8
Category: Service
Helpful
Helpful during a bad situation at the beginning of a relationship with the dealership
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Waterford Township, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
8
Category: Service
Helpful
Helpful during a bad situation at the beginning of a relationship with the dealership
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2021
Service Type: Repair
0
Category: Service
Terrible Service
Just bought a brand new palisade in June 2021. The all wheel drive light came on within the first 5,000 miles. Dealer told me can’t service it at this time because they have other problems to service.
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 10/09/2021 04:46 AM

I am sorry for this experience and I would like to apologize and address your concerns.  I am sorry!  If you would like to contact me to address your concerns, please call me directly at 248-979-9053.  I look forward to speaking with you. 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
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