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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

Verified Customer
Somerset, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Empire Hyundai Fallriver Massachusetts
Frank in the service dept is excellent.
Service department overall is excellent
Timely repairs freindly staff.
Sales department gives you the typical new car run around sales bullshit i went in with my 2018 Tuson last summer with cash got the run around and i just ended up leaving. I ended up leaving and buying a brand new Ducati motorcycle $22000.00 CASH no sales dept bullshit. They gave me a price over the phone when i got to the dealership i paid the quoted price. Walked out 24hr priority mailed the $2200.00 check the next day motorcycle was delivered on day 3 best experience ive ever had in a dealership. Since the age of 21 i have bought all brand new vehicles 87 chevy Iroc. 2 brand new Isuzu troopers 91and a 95. Brand new 2014 Hyundai sonata. Brand new 2017 Hyundai Tuson. Brand new 2018 Hyundai Tuson . went to upgrade to a. Brand new 2019 Hyundai Tuson got the typical new car run around (ive got to check w/manager) bullshit after they quoted a price. Typical dealership b.s Empire Sales department needs to set itself apart from other dealers.Ducati sales dept was excellent so i bought i a motorcycle there instead of the new Tuson i had my eye on. The Ducati is The best money ive ever spent on a vehicle.WITHOUT any sales bullshit. Their sevice sales and accessories personal are all top of thre line associates . FRANK in the service department is outstanding as is the service department at Empire Hyundai. My thanks to the sales department for the run around though without them i would not have this SMOKING HOT 2021 DUCATI. THANKS. Mark
Recommended
MARIO A M. from Empire Hyundai responded on 03/17/2021 05:00 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service text.are great ,and very helpful
I was very pleased with the service and getting my car back before the end of the day . with all the craziness that's been going on these guy's have been doing a great job.
Recommended
MARIO A M. from Empire Hyundai responded on 03/16/2021 02:58 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Service
Excellent service!
I was very satisfied with the results. Frank was very helpful during the time I spent waiting for my vehicle and explained in detail all the work performed.
Recommended
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Service
Excellent service!
I was very satisfied with the results. Frank was very helpful during the time I spent waiting for my vehicle and explained in detail all the work performed.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Repair
Category: Service
Friendly service
Great service.
Recommended
MARIO A M. from Empire Hyundai responded on 03/15/2021 12:02 PM

I would like to apologize for the poor service experience that Frank  provided you with  please contact  jeff white to discuss 508-673-7646

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
verified customerVerified Customer
Category: Service
Excellent service
II would highly recommend this dealership to everyone they Friendly polite Very professional
Recommended
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RT
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Robert T.
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great personal
Everything went well was an overall good experience
Recommended
Jeffrey W. from Empire Hyundai responded on 02/19/2021 07:35 AM

Thank you for your 5 star review . 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DF
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Diane F.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
The service department is great. Frank Williamson is honest and knowledgeable in the repairs my car needs. The work is performed in the time frame they say.
Recommended
MARIO A M. from Empire Hyundai responded on 02/12/2021 01:21 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service text.are great
They did a great job and got my vehicle back sooner then excepted .
Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:11 AM

Thank you so much for your five star review .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service! Alerted me my tires needed to be rotated and helped to maintain the drivability of my Tucson. Thanks Frank!
Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:11 AM

Thank you so much for your five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DF
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Diane F.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
The service department is excellent and the place is clean and comfortable. They complete service in a timely manner and give professional advice about your car.
Recommended
MARIO A M. from Empire Hyundai responded on 01/21/2021 12:22 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JR
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Jennifer R.
Warren, RI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a good experience
Always a good experience
Recommended
MARIO A M. from Empire Hyundai responded on 01/21/2021 04:41 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SC
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Sreypouv C.
Providence, RI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance service feedback
Great staff and service
Recommended
MARIO A M. from Empire Hyundai responded on 01/19/2021 12:38 PM

Thank you for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PO
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Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nothing but the best!
Frank and his team were AMAZING! Not only did they fix my brakes, they also found a bulb that was blown (and replaced it) and found a defect in my tire. Nothing but the best from Empire Hyundai!
Recommended
MARIO A M. from Empire Hyundai responded on 12/21/2020 11:52 AM

Thank you so much for your five star review

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AB
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Anthony B.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and helpful
Great service on always on time.
Recommended
MARIO A M. from Empire Hyundai responded on 12/17/2020 11:17 AM

Thank you for your five star review

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Frank always helps me out and gets my vehicle back to the way it was before!
Recommended
Jeffrey W. from Empire Hyundai responded on 12/15/2020 05:06 AM

Thank you for the five star review .

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PO
gravatar
Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wish I could give 10 stars!
I wish I could give Frank and the service team 10 stars instead of 5! My truck is like brand new , even though it’s over ten years old...
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/04/2020 09:48 AM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customerVerified Customer
Category: Service
rescore
The friendship of some of the staff.
Recommended
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JB
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John B.
South Dartmouth, MA
2019 Hyundai Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
No waiting
As advertised
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/25/2020 01:37 PM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Always a good experience with the service team
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/25/2020 01:35 PM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JR
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Jennifer R.
Warren, RI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/25/2020 01:32 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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