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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / JAMES HENNING
JH

JAMES HENNING

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(28 reviews)
52

Reviews of JAMES HENNING

AM
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Ashton M.
Plano, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I work for the competition and Hyundai is better.
Great car. Great service. Mr Henning was dope! Didn’t feel like I was being handled, I was treated as a customer. You woulda thought I had the most expensive car on the lot. A plus work!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/06/2021 09:16 AM

Wow. Thank you so much for taking the time to share this. We are extremely proud to have James on our team and we look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
OP
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Octavia P.
Garland, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very nice place and people
The staff is very professional and friendly. They tell you what need to be done and if you want it done at that timer. I appreciate them service they provide.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/05/2021 04:17 PM

Thank you for the great remarks. We really appreciate the feedback and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
JC
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Joseph C.
Dallas, TX
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service
Scheduling, check-in, and service was great
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/05/2021 02:17 PM

Thank you so much for taking the time to share your feedback. We are working on making some internal changes to better accommodate peoples schedules and get vehicles in here quicker. Let me know if there is anything I can ever do for you. Thank you again. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
PW
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Parker W.
Plano, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I had an issue, and they fixed it quickly.
I had an issue, and they fixed it quickly. As "matter of fact" of a statement as that is, it is the highest compliment for those in the service industry.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 01:37 PM

Thank you so much for the wonderful comments. We truly appreciate you taking the time to fill this out for us. 

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
NJ
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Norma J.
Plano, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service! Thank You, James!
Thank you for the Great Customer Service, immediate feedback and excellent, timely communication, James. Your professionalism and willingness to help is Greatly Appreciated!
Thank You!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/30/2021 12:01 PM

Thank you for the wonderful remarks. We are extremely proud to have James on our team. We look forward to taking care of you in the future. 

Employees worked with
JH
JAMES HENNING
Verified Customer
Dallas, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Work well done but vehicle pick-up needs attention.
Too bad ease of pick-up isn't as good as ease of drop-off.
Employees worked with
JH
JAMES HENNING
Verified Customer
Richardson, TX
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Diagnostic/fuel pump
Simple diagnostic took SO LONG.
Also.... new part is over due from last week.
Employees worked with
JH
JAMES HENNING
TM
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Tj M.
Dallas, TX
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Good Experience.
Service manage; Mr. Craig Ellis is outstanding.
Employees worked with
JH
JAMES HENNING
AL
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Ashley L.
Seagoville, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
I purchase my car here July 2020. The salesman Jon assisted me. He was very professional and helpful. Since then, I’ve been back twice and the service is still amazing. I love the team!
Employees worked with
JH
JAMES HENNING
Verified Customer
Plano, TX
2020 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/21/2021
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Horrible dealership
Over 3 hours for an oil change. Asked for them to look at the window makes a weird sound going down the forgot about it
BRANDON H., Service Director from Huffines Hyundai Plano responded on 08/24/2021 01:10 PM

Max,

I am so sorry to hear about this experience, I am reaching out to you now to see how I can correct these issues and regain your business.

Employees worked with
JH
JAMES HENNING
Verified Customer
Frisco, TX
2010 Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
They care
They contacted me.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 08/24/2021 01:04 PM

James,

I am deeply sorry to hear about this experience. I'm reaching out to you now to see how we can improve and correct this at its entirety. 

Employees worked with
JH
JAMES HENNING
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