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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

MH
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Ming H.
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Your attitude
Jay Jussal is very good service advisor.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:07 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Diamond Bar, CA
2013 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
verified customer Verified Customer
Category: Service
Problem Solved
The brake cylinder was replaced. The brake and related parts are inspected. The vehicle is running fine now, without charges.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2019
Service Type: Maintenance
Category: Service
Fails to brake after oil fluid flush
The vehicle maintenance was made on 11th March, which contains only oil change and brake fluid flush.
However, the brake almost does not work and the vehicle can hardly slow down.
The vehicle was returned for further repair on 15th March. And the current expected date is 19th March.
I think the technician should be checked and reviewed by manger.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 08:28 AM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  I believe we are currently working on your car...we will fix it for you but I have to point it out that it has nothing to do with brake flush.  It is your brake cylinder.  It won't hold the pressure.  Just part worn out.. Anyway.. things like this happen sometimes.  I hope you do not use this incident to determine the quality of our service.  Thank you again for being a loyal Puente Hills Hyundai customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:04 AM

Thank you for re scoring.  I am glad to hear we took care of your problem.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service!
Service was fast and I appreciate being accommodated later in the afternoon. Service writer was great. Only issue was that I asked for 34 pounds on tires, and they were mismatched and all at 36 or above.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:10 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!
Please bring it back to us.  We will do our best to keep  the tire pressure at 34 psi.  Two or three numbers fluctuating is quite normal though...

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change and tire rotation
Great friendly place for service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
MK
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Mirage K.
Rowland Hghts, CA
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Okay
Jay was excellent in the Service department. Top notch employee. Since there was 3 recalls on my car, I had to bring it in for service. I had a simple request If they could just fill up my tires with air when returning it and maybe a courtesy wash if they bad time. I was told SURE NO PROBLEM. When I got it back. Not one of those were done.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 08:52 AM

 It’s unfortunate the service did not meet your expectations.  Please bring it back.  I will wash it again and check the tire pressure.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
MM
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Michael M.
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Job
Jay was very helpful and communicated progress very well.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:56 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
HZ
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Henry Z.
Whittier, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
outstanding service
My experience at Puente Hills Hyndai was the best experience I have ever had at a car dealership. The attention and service detaill was outstanding !!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:15 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
IV
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Isaiah V.
San Dimas, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Always served with great customer service in timely manner
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 01:48 PM

 

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                            

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
DM
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Deborah M.
La Habra, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
I made an appointment for a 15,000 service on line and brought my Tucson in on a Wednesday morning. Jay got all my paperwork finished quickly and told me my car had 2 recalls which would only take a few minutes to repair. I decided to have my tires aligned due to all the potholes and speed bumps I drive over every day. I thought I would be there most of the day, but I was back on the road by 10:30 am. Since it was raining, Jay told me that if I wanted to bring my car back for a complimentary wash, I could do so whenever it was convenient for me.

Great job, PH Hyundai!!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 12:05 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
TP
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Terry P.
Walnut, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Attentive service agents. Service completed when promised.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 04:22 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
KD
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Kevin D.
Chino Hills, CA
2017 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Had to go to dealership three times for the same recall.
Had a recall on the car. Went the first time but service said they didn’t have the parts and we’d have to come back. Went back a second time and they told us the same thing. We asked if we can leave the car for a few days and receive a loaner car. They said no because it was not standard for that recall to give out loaners. We asked if they can order it so we can come another day and they agreed but never gave us a day. We went back the following week and they said they still did not receive the part. We asked if we can just leave the car to get it fixed because this was our third time there. They were hesitant and said no. I got upset and told him it was our THIRD TIME THERE. The guy finally said yes but that it’ll take a few days to order the part and fix it. At that point we were so fed up we agreed.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 12:06 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I was very pleased with the customer service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:25 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Mirada, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
All were polite, helpful and explained everything that needed to be done to my car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:30 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
CS
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Cheng S.
El Monte, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai is amazing!
Hyundai is reliable, comfortable to ride, fun to drive! However, the dealership and the service manifest the true value and spirit of Hyundai!
Recommended
Employees worked with
JJ
JAYANT JUSSAL
MB
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Milton B.
La Habra, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
I took the car in for routine maintenance. I took it in without an appointment, since I was not sure how long my other activities in the morning were going to take. The service department checked me in and completed the work much faster than I expected.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:13 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Habra, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Respectable Dealership
Great job
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2019 02:05 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.       

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Chino, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Everything runs smooth at this place thanx
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:03 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
PC
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Paul C.
Las Vegas, NV
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service with great people
Whenever I go there for any service of my vehicle, it ends with happiness and satisfaction always. Soon as I arrive there, a service reception person approach with great welcoming. When I explain why I am there, they listen carefully not just listening. While I am waiting in a waiting room, the waiting room is clean and there are coffee and pop-corn-that is awesome-. (Sometimes I go out for some other work. Then they always call me what is happening including done for job.) When I pick up my car after they finish, they explain what was problem and what is next service time and content.
Most of all, they are very good team. I saw that they were working fine both an individual and a team. When they work as a team, the service manager is a great leader for the team. I think that his name is Sean(?).
My son has Sante Fe. And he likes this Hyundai dealer, Puente Hills.
Thanks to PH Hyundai.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 08:59 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We appreciate the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pomona, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
staffs are friendly
The only thing I would like to suggest is having a system to check in cars by the time it's arrived. The receptionist kept served the 3rd line arrivals and forgot to register us on the 2nd line till we told him we were actually there before the other cars. Except that, staffs are all friendly and overall the service experience is pleasant.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 08:56 AM

Thank you for your input.  I will look into that.
Your opinion always matters.  Thanks again for the generous 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
NI
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Noel I.
Whittier, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Been to different Hyundai dealers for service,and puente hills no doubt the top one for service,I went to Cerritos Hyundai and i was Desapointed they turn me down because I didn't had a appointment,I came to puente hills Hyundai instead and sure the gentleman who attended me was so helpful that it took like 1 hr 1/2 that fast without an appointment, sorry can remember the gentlemans name middle eastern guy thank you for your help was so kind for sure be back to you guys.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:38 PM

I am sorry about delayed response. 

I appreciate for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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