JJ

JAYANT JUSSAL

Puente Hills Hyundai

Overall Rating

4.8

(299 reviews)

81

Reviews of JAYANT JUSSAL

GR

Genevieve R.

Chino Hills, CA

2013 Hyundai Sonata

04/17/2019

Service Type: Repair

Verified Customer

Category: Service

reassessing problems

puente hills called me back to bring in my car to check for excessive oil burning in a short time. the test involves getting an oil change then testing every 1000 miles to gauge how much oil i've burned. i appreciate the concern and evaluation of the cars problem by jay. i will return and conduct further testing.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 04/18/2019 09:45 AM

It’s unfortunate the service did not meet your expectations. Please call me directly if I can help you in the future.
We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2019 08:02 AM

Thank you for allowing us to help you out.
Please bring your car so we can start the test.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

DT

Diane T.

San Gabriel, CA

2016 Hyundai Accent

04/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Nice, fast and the price is right!

Everyone in this Service Department is VERY nice and attentive. I've never had to wait long, and I their prices are lower than average, if you ask me.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019 10:32 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

AH

Angela H.

Los Angeles, CA

2013 Hyundai Santa Fe S

04/09/2019

Service Type: Repair

Verified Customer

Category: Service

Great Experience

Staff was friendly my vehicle was ready quickly received a nice text when it was done. It was washed which was a pleasant surprise. Only thing I would recommend is to have service member greet u as you walk in the atmosphere can be a bit intimidating if you don’t know who you should be speaking with or if u should just sit n wait. Other than that they were great!!!

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 11:05 AM

Thank you for feeling out the survey. We appreciate your input. We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

DG

David G.

West Covina, CA

2018 Hyundai Sonata

04/04/2019

Service Type: Repair

Verified Customer

Category: Service

can improve

ROOM FOR IMPROVEMENT

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 04/06/2019 09:08 AM

It’s unfortunate the service did not meet your expectations. Please call me directly if I can help you in the future.
We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

Verified Customer

La Puente, CA

2018 Hyundai Santa Fe

04/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Long wait

Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 04/03/2019 01:20 PM

Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.

For a long wait, everyday is kind of unpredictable. When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part. We are trying to find better way to shorten the waiting time though.

Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

VL

Victor L.

West Covina, CA

2013 Hyundai Accent

03/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

The service is great, but I have to give full credit to my man Jay J. for great service. Thanks again bro.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 04/02/2019 11:02 AM

Thank you for taking the time to fill out our survey.
Jay will love this review!
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

EM

Eden M.

West Covina, CA

2014 Hyundai Tucson

03/28/2019

Service Type: Repair

Verified Customer

Category: Service

SERVICE ADVISOR: JAY JUSSAL

MR. JAY JUSSAL IS SUCH A PROFESSIOAL SERVICE ADVISOR! HE CALLS ME FOR UPDATES ON MY VEHICLE. HE IS KNOWLEDGEABLE IN HIS FIELD AND LETS ME KNOW IF HE DOES NOT KNOW THE ANSWER TO MY QUESTION. HE IS VERY COURTEOUS AND RESPECTFUL. OVERALL JAY IS AweSOmE!

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 09:05 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
Jay will love this review.
Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

BB

Becky B.

La Puente, CA

2015 Hyundai Santa Fe

03/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Their service department is wonderful

I have had two Hyundai Santa Fe's since 2003.
I cars are amazing, they run great forever, they have the best warranty & if there is a problem, the service members are wonderful!
They are kind, professional & go above & beyond to help.
I will only buy Hyundai & from Puente Hills Hyundai

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 09:57 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

Verified Customer

Temple City, CA

2015 Hyundai Santa Fe

03/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Suspicious

Be careful with their recommendations especially if you have had your vehicle services or repairs done at a olace other than dealership. I had services dine but when they inspected my vehicle during oil change they were trying to get me to do the same services. I had to explain tothem i didn't know what they were looking at because i had my services done a few months ago at Pep boys.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/22/2019 02:52 PM

  Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.

As for the recommendations, we tested the battery and it failed the load test. We pulled out your filter and it was dirty. We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys. Not us.....

For a long wait, Saturday is kind of unpredictable. When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time. We are trying to find better way to shorten the waiting time on weekend.

    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

SM

Stephanie M.

La Habra Heights, CA

2017 Hyundai Sonata

03/21/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 09:58 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

MH

Ming H.

Diamond Bar, CA

2012 Hyundai Sonata

03/19/2019

Service Type: Repair

Verified Customer

Category: Service

Your attitude

Jay Jussal is very good service advisor.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:07 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

Verified Customer

Diamond Bar, CA

2013 Hyundai Accent

ReScore Review™

03/20/2019

Verified Customer

Category: Service

Problem Solved

The brake cylinder was replaced. The brake and related parts are inspected. The vehicle is running fine now, without charges.

Recommended

Original Review

03/18/2019

Service Type: Maintenance

Category: Service

Fails to brake after oil fluid flush

The vehicle maintenance was made on 11th March, which contains only oil change and brake fluid flush.
However, the brake almost does not work and the vehicle can hardly slow down.
The vehicle was returned for further repair on 15th March. And the current expected date is 19th March.
I think the technician should be checked and reviewed by manger.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 08:28 AM

Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. I believe we are currently working on your car...we will fix it for you but I have to point it out that it has nothing to do with brake flush. It is your brake cylinder. It won't hold the pressure. Just part worn out.. Anyway.. things like this happen sometimes. I hope you do not use this incident to determine the quality of our service. Thank you again for being a loyal Puente Hills Hyundai customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:04 AM

Thank you for re scoring. I am glad to hear we took care of your problem.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

DS

Daniel S.

La Puente, CA

2018 Hyundai Elantra

03/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Fast service!

Service was fast and I appreciate being accommodated later in the afternoon. Service writer was great. Only issue was that I asked for 34 pounds on tires, and they were mismatched and all at 36 or above.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:10 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!
Please bring it back to us. We will do our best to keep the tire pressure at 34 psi. Two or three numbers fluctuating is quite normal though...

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Employees worked with

MK

Mirage K.

Rowland Hghts, CA

2017 Hyundai Ioniq Hybr

03/16/2019

Service Type: Repair

Verified Customer

Category: Service

Okay

Jay was excellent in the Service department. Top notch employee. Since there was 3 recalls on my car, I had to bring it in for service. I had a simple request If they could just fill up my tires with air when returning it and maybe a courtesy wash if they bad time. I was told SURE NO PROBLEM. When I got it back. Not one of those were done.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 08:52 AM

It’s unfortunate the service did not meet your expectations. Please bring it back. I will wash it again and check the tire pressure.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

MM

Michael M.

West Covina, CA

2012 Hyundai Sonata

03/15/2019

Service Type: Repair

Verified Customer

Category: Service

Great Job

Jay was very helpful and communicated progress very well.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:56 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

HZ

Henry Z.

Whittier, CA

2018 Hyundai Ioniq Hybr

03/12/2019

Service Type: Repair

Verified Customer

Category: Service

outstanding service

My experience at Puente Hills Hyndai was the best experience I have ever had at a car dealership. The attention and service detaill was outstanding !!!

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:15 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

IV

Isaiah V.

San Dimas, CA

2013 Hyundai Sonata

03/11/2019

Service Type: Repair

Verified Customer

Category: Service

Great customer service

Always served with great customer service in timely manner

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 01:48 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time. Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

DM

Deborah M.

La Habra, CA

2017 Hyundai Tucson

03/08/2019

Service Type: Repair

Verified Customer

Category: Service

Great service!

I made an appointment for a 15,000 service on line and brought my Tucson in on a Wednesday morning. Jay got all my paperwork finished quickly and told me my car had 2 recalls which would only take a few minutes to repair. I decided to have my tires aligned due to all the potholes and speed bumps I drive over every day. I thought I would be there most of the day, but I was back on the road by 10:30 am. Since it was raining, Jay told me that if I wanted to bring my car back for a complimentary wash, I could do so whenever it was convenient for me.

Great job, PH Hyundai!!!

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 12:05 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

TP

Terry P.

Walnut, CA

2017 Hyundai Sonata

03/04/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service

Attentive service agents. Service completed when promised.

Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 04:22 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time. Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

KD

Kevin D.

Chino Hills, CA

2017 Hyundai Ioniq Hybr

03/04/2019

Service Type: Repair

Verified Customer

Category: Service

Had to go to dealership three times for the same recall.

Had a recall on the car. Went the first time but service said they didn’t have the parts and we’d have to come back. Went back a second time and they told us the same thing. We asked if we can leave the car for a few days and receive a loaner car. They said no because it was not standard for that recall to give out loaners. We asked if they can order it so we can come another day and they agreed but never gave us a day. We went back the following week and they said they still did not receive the part. We asked if we can just leave the car to get it fixed because this was our third time there. They were hesitant and said no. I got upset and told him it was our THIRD TIME THERE. The guy finally said yes but that it’ll take a few days to order the part and fix it. At that point we were so fed up we agreed.

Not Recommended

SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 12:06 PM

It’s unfortunate the service did not meet your expectations. Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Employees worked with

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