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SureCritic / Hyundai Dealer / Autonation Hyundai N Richland / Justin Pack
JP

Justin Pack

Mr.
Autonation Hyundai N Richland
"New Car Director"
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 reviews)
73

Reviews of Justin Pack

Verified Customer
Fort Worth, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customer Verified Customer
Category: Sales
Best place in the world
Best place in the world.
Recommended
Employees worked with
JP
Justin Pack
Mr.
PS
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Pamela S.
Fort Worth, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customer Verified Customer
Category: Sales
Realistic Expectations
Everything went as expected as my expectations were realistic. If I had expected more, I would have been disappointed.
Recommended
Employees worked with
JP
Justin Pack
Mr.
WS
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William S.
Hurst, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
verified customer Verified Customer
Category: Sales
Easy. Close. Denise was terrific!
Denise was knowledgeable, and patient. I went in for used Jeep, and came out with a lease on a new Tucson.

Hats off to Denise! Not sure if I spelled it correctly. But you know what I am saying!
Recommended
Employees worked with
JP
Justin Pack
Mr.
GA
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Gene A.
North Richland Hills, TX
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
verified customer Verified Customer
Category: Sales
No pressure experience
Everyone at the dealership was professional and made it a great experience
Recommended
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
AW
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Amanda W.
Fort Worth, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
verified customer Verified Customer
Category: Sales
2021 Hyundai Palisade
Auto nation was great to buy my Palisade at the only disappointing thing was they would not give me $500 off for being a first responder. They said it was not applied to the Palisades. Very disappointing since I have been non stop with Covid-19 all of 2020.
Recommended
Employees worked with
JP
Justin Pack
Mr.
NY
NOOR M YAQOBI
RH
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Ronald H.
Watauga, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Sales
Excellent Experience
The whole experience, from first phone call to see if they were open during COVID to driving away in my new Kona SEL plus, was friendly, pleasant, professional, and easy. I highly recommend Autonation N. Richland Hills.
Recommended
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
Verified Customer
Fort Worth, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customer Verified Customer
Category: Sales
The staff
Great service all around would recommend to anyone interested in buying a car
Recommended
Employees worked with
JP
Justin Pack
Mr.
MI
MOHAMED IBRAHIM
Verified Customer
Haslet, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Sales
Satisfaction
Always very professional and not rushed through the sale. Takes the time to listen and answer any and all questions.
Recommended
Employees worked with
JP
Justin Pack
Mr.
MI
MOHAMED IBRAHIM
DW
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Donald W.
Colleyville, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
verified customer Verified Customer
Category: Sales
Helpful in every way
I would recommend this dealership to anyone who is looking for a newer automobile.
Recommended
Employees worked with
JP
Justin Pack
Mr.
Verified Customer
North Richland Hills, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
verified customer Verified Customer
Category: Sales
Great experience
I Recommend this location for other car buyers.
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 10/23/2020 02:10 PM

Thank you so much for your referral of our store! We hope you enjoy your new vehicle and should you have any questions in the future, please don't hesitate to reach out directly!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
DL
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Delphine L.
Euless, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020
verified customer Verified Customer
Category: Sales
Go th Ryan
Everyone friendly. Ryan excellent and he had another associate who was kind also.
Recommended
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
MM
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Mimi M.
Fort Worth, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customer Verified Customer
Category: Sales
Best Buying Experience Ever!
I will have to say that I've purchased many cars before. But I have to say that this time, was a great buying experience. Jerry, at Auto Nation became like family during my experience. We will always stay in touch. My vehicle wasn't in at the dealership at the time of my purchase, but I was put in a loaner vehicle with the same Limited package that I purchased, until my vehicle arrived. I felt like a member of the family, first name bases, personal relationships were built. Overall, great buying experience. If you need a great car buying experience, ask for "Jerry" He's the man with the plan for you!
Recommended
Employees worked with
JP
Justin Pack
Mr.
AR
ABDIEL RODRIGUEZ
Verified Customer
North Richland Hills, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
verified customer Verified Customer
Category: Sales
Great Salesman and Sales Manager
Go see Alex and Justin! Outstanding salesmanship; found us the exact car we wanted and made us a great deal!
Recommended
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
Verified Customer
Keller, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2020
verified customer Verified Customer
Category: Sales
Great experience!
Everybody was amazing and it was an easy process
Recommended
Employees worked with
JP
Justin Pack
Mr.
ML
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Miranda L.
Richland Hills, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customer Verified Customer
Category: Sales
Smooth, comfortable experience and great customer service.
This was our fourth Hyundai purchase and our third with this dealership. Alex worked with us to find just what we were looking for. He also took extra care to make sure we were comfortable the whole time—even during 112 degree summer heat!
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 09/19/2020 07:56 AM

We are pleased to hear you had such a positive experience with us, Miranda! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
OB
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Odette B.
Killeen, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
verified customer Verified Customer
Category: Sales
great service
great service from the first call to the last signature.
Recommended
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
PT
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Precious T.
Dallas, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
verified customer Verified Customer
Category: Sales
Awesome Customer Service!
Overall, the staff made my experience the best due to their exceptional customer service!
Recommended
Employees worked with
JP
Justin Pack
Mr.
MI
MOHAMED IBRAHIM
RR
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Ricky R.
North Richland Hills, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customer Verified Customer
Category: Sales
clean store and friendly people
i am happy with the process and my vehicle. alex was very helpful during the whole process
Recommended
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
SS
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Susan S.
North Richland Hills, TX
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customer Verified Customer
Category: Sales
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2020
Category: Sales
Ryan the salesman
I had been debating about purchasing a car for months and months. Ryan and I exchanged many emails and i finally got the car i had wanted. He was awesome and very patient with me and still answers questions even after my purchase.
Thank you so much Ryan. Your a great asset to Autonation
Recommended
Justin P., Mr. from Autonation Hyundai N Richland responded on 10/30/2020 08:43 AM

We would like to apologize for the confusion during your delivery. Please come in to get a better demonstration on your new vehicle.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
Verified Customer
Joshua, TX
2022 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2022
verified customer Verified Customer
7
Category: Sales
Getting a New Car
We drove over an hour to our dealership with sleet and made it a few minutes early to our 10:00 am appointment. We arrived about 10 minutes early to be told our salesman wasn’t there. Another salesman phoned our salesman and told us he just lived down the street and would be right there. It was 10:15 before he arrived. My husband had already asked someone else to help us. Another salesman went out and got our car and pulled it up for us to look at. The other salesman also got someone to look at our trade in and start working us up a price for the trade in. The finance guy was awesome! Even though we paid cash still had a ton of paperwork but he knew what he was doing and this went quickly . I asked the finance man about getting our phones programmed to our car and he said our salesman would do it before we left the lot. After closing out all paperwork and making payment our salesman walked us out to our new car. I asked him to get in so I could ask a few questions before leaving and he did. I asked him about programming our phones and he said this car couldn’t be programmed. He asked if I had an adapter and told me I would need an adapter. I was told I would have to have to have my phone plugged in for it to come through my speakers and my phone would also have to be plugged in for my navigation system to work through my phone. This car has a charging station so why should I need an adapter? This is a 2022 Palisade SEL AWD. I think he just really didn’t have time for us and maybe he didn’t know how to program the phones. On our way home the washer fluid light came on before we got home. You would think when you pay $46,000. for a car it would have fluid for the wipers to at least make it home from the he dealership. We stopped and bought a gallon wiper fluid and it held 90% of the gallon. So there was very little fluid for the wipers. This was Wednesday morning after my car came in Monday morning and they said they had checked everything on it. I had a relative program my phone the next week and I DO NOT need an ADAPTER for my phone or navigation system.
RYAN S. from Autonation Hyundai N Richland responded on 03/16/2022 06:29 AM

Associate has been handed corrective action for not being prepared for his appointment.  This was a misstep by all involved and I am looking into who the technician was that did not prep the car correctly.

Employees worked with
JP
Justin Pack
Mr.
NY
NOOR M YAQOBI
Displaying Review 21 - 40 of 61 in total
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