Business Solutions

KS
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KENNEDI SENG

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 reviews)
30
Send a Message to KENNEDI

JS
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John S.
Frankfort, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2022
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Solved the communication issues. Still smoking.
So I wrote a post previously regarding this dealership. I am happy to say that the communication between me and the techs was excellent. Kennedi kept me apprised of my vehicle and whether it was good news or bad news I knew everything that was going on and real expectations on when I could expect my vehicle. I really appreciate that.
The problem is that the problem (smoking from oil burning somewhere in the engine) was not fixed the first time, second time, or third time and still remains unresolved. I cannot keep dropping my car off because I need to work also and there are no loaner cars for me to use while my car is being fixed.
So while communication is excellent now, the quality of the repair is still definitely lacking.
Employees worked with

SL
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Stanley L.
Country Club Hills, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Un happy camper
Service requirement was a reason for the dealership to charge for additional services
LORA S. from World Hyundai Matteson responded on 04/05/2022

Hello,
I apologize for any inconvenience you have experienced here in our service department. We strive to give our customers the best quality service around.
Our service manager, Art, would love to hear from you in regards to how we can better our services and make this a more positive experience for you. He will be contacting you as soon as possible.
Thank you so much for your time.
Have a wonderful day!

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Employees worked with

CH
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Cynthia H.
Harvey, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Cynthia
Great services
LORA S. from World Hyundai Matteson responded on 03/31/2022

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Employees worked with

AC
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Amelia C.
Crete, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Gratitude
I'm always grateful to the service men for keeping my car safe.
Employees worked with

AN
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Audrey N.
Calumet City, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always Satisfied
Great Service!
LORA S. from World Hyundai Matteson responded on 03/25/2022

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

 

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Employees worked with

GL
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Gene L.
Tinley Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Kennedi was outstanding
LORA S. from World Hyundai Matteson responded on 03/25/2022

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

 

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Employees worked with

JS
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Joanne S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Service repair ran into a problem but they were able to correct the problem the same day, which saved a second trip. It took a bit longer than expected, but worth it!!
Employees worked with

ML
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Monica L.
Crete, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service
Kennedy has such a pretty and welcoming face and attitude. She made me feel comfortable with leaving my car. Kennedy was very accurate with timing of repair. Service was great.
LORA S. from World Hyundai Matteson responded on 02/25/2022

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Employees worked with

Verified Customer
Calumet City, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Kennedi and the team in service is top notch. Even while under construction the check in and check out process was seamless. I dropped my car off and they kept me in the loop about my vehicles process
ART A. from World Hyundai Matteson responded on 02/17/2022

Thank you very much for the survey.

Art Avalos
Service Manager
708-983-6500
Employees worked with

TB
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Thomas B.
Country Club Hills, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service.
Great service. Easy to make a appointment on line. Quick service. Friendly associates.
ART A. from World Hyundai Matteson responded on 02/10/2022

Thank you very much for the survey!!

Art Avalos
Service Manager
708-983-6500
Employees worked with
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