KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(806 reviews)

72

Reviews of Kevyn Erbe

JS

JEROME S.

08/12/2021

Verified Customer

0

Category: Service

Unconcerned with service follow through

When I purchased 2 FOBs and a key the service guy said "Sign here so we can begin your work order" and I said before I sign can I see the FOBs, just to make sure they were the same as the original with a door lock, door open, hatchback open, and a hazard button - four button FOB. He seemed irritated that I wouldn't just simply sign and allow them to complete the job. After some deliberation he begrudgingly allowed me to check the FOBs at the parts counter and good thing I did because at the parts counter they said, "Okay here's your FOB and a key". I had to verify that I had purchased 2 FOBs and a key. After that debacle was cleared up I signed the work order.
When the job was completed I wanted to make sure all the buttons worked, he seemed more irritated and said, "If they don't work it's a separate issue". What?
I just wanted to make sure all the FOBs and key worked. After a bit of sparring he followed me to my car and allowed me to check that everything worked as it should. I don't know the guys name but maybe a bit of customer consideration would go a long way when dealing with a potential new customer.
Not happy with the service or the unconcerned/irritated attitude of the service guy.

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Ford F250

07/31/2021

Verified Customer

Category: Service

Not real happy

I am happy with the communication from Kevin while going thru this process but I'm not happy that it took 21 days to have something fixed that is covered under Warranty. It took 11 days for my vehicle to even be looked at and I was not given a loaner vehicle at all. This Truck has been in your shop for repairs with 4 different problems that were either covered under under Warranty or under recall. What a piece of junk vehicle; it only has 42,000 miles on it and who knows when the next breakdown will be. Probably done purchasing Ford products.

Not Recommended

Employees worked with

Service Advisor

BR

BASIN R.

Osburn, ID

Ford F350

02/18/2020

Verified Customer

Category: Service

Warranty vs. not warranty

2019 F-350, ball joints warn out and making weird noise, steering stabilizer / dampner needed to help with a violent dangerous front end shake I've dealt with for months, since I have 40,000 miles I'm told it's not covered under warranty. it's a 2019 truck, where there is an obvious issue from the factory. I left a message last week for Johnathon Hedden, who helped when I bought the truck - no response. It's not a huge amount of money, it's the principal of the whole thing. Yes - this is the kind of story that gets repeated over and over - this death shake / wobble thing is real & you guys acted like you weren't sure what I was talking about. Eddie Davis - Basin Resources

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/20/2020 04:46 PM

Eddie, thank you for giving us the opportunity to work on a solution to this issue. We processed the return of $912.98, a goodwill return from both Ford Motor Company and Mike White Ford. The reason that Johnathon Hedden hasn't called you back is that he hasn't been with our company for almost six months. We hope that through our conversations and gesture that we are able to build back some trust. We hope that you give us the opportunity to serve you again and show you a better experience.

Employees worked with

Service Advisor

Verified Customer

Coeur D'Alene, ID

Ford F250

09/26/2019

Verified Customer

Category: Service

Diagnostic charge ?!

I came in with a leaky driver's door - got me wet when going thru the car wash. I also told the service writer of a 'thump' noise when I roll that window up, and it may relate to the leak. When I got my bill, I got a diagnostic charge for the leaky door and he thump noise. I feel I should have only been charged for the leak issue. I never said I was interested in getting the thump fixed.
Also, if I'm to pay for a diagnostic charge, I would expect to get the Ford part numbers that would be needed to fix my concern, not just a quote to get repairs.

Recommended

Employees worked with

Service Advisor

CG

CRUZ G.

Coeur D Alene, ID

05/14/2019

Verified Customer

Category: Service

mislead

I feel like I was misled on a repair on my F150 my old pan was leaking and need a new gasket, I was told it would require a die through the system to determine if it was the oil pan, and it would take a day and possible over night, for an additional $69.00. I received a call an hour later and was told the analysis was done and I would have my truck by the end of the day. I agreed and received a call 4 hours later the truck was ready. I asked why and estimate of a day and an overnight it was done in 4 hours, I was told the tech just hustled. On my oil change in March I was told my rear right brake only had 3mm and recommended repair, on this visit it was 5mm, I feel misled and wont be back for repairs

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/14/2019 03:30 PM

Thank you so much for the feedback, Cruz. Chelsea White our Service Lane Manager left you a voice mail regarding this post. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

WD

WADE D.

Athol, ID

Ford Super Duty F-250 SRW

05/02/2018

Verified Customer

Category: Service

Keep failing to rotate tires when stated it is complete

Last 2 months there has been two occasions where they failed to rotate my tires

Not Recommended

Employees worked with

Service Advisor

MG

MARIO G.

Coeur D Alene, ID

ReScore Review™

04/26/2018

Verified Customer

Category: Service

2015 Escape

Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.

Recommended

Original Review

04/22/2018

Category: Service

2015 Escape for 30,000 miles servce

Service for my vehicle was great, no problems.
My problem is the Service Advisor told me that I needed to have the transmission service due to the 30,000 miles scheduled. The cost was to be $179.95. I declined at the time and said if necessary I would have it done next time.
After returning home with the vehicle I looked in the manual under the Scheduled Maintenance section and found that it stated that the transmission is to be service at 150,000 miles. The 30,000 miles is for towing a trailer, or using car-top carrier, extensive idling or low-speed driving for long distances, as in heavy commercial use such as delivery, taxi or patrol car and in dusty or sandy conditions. I do not know which one of these conditions the Advisor thought this vehicle was used for which is none of them.
If I am wrong and this vehicle does need transmission service I will apologize and give 5 stars for the service. If the manual is correct the Advisor is incompetent and or trying to scam the public during services.

Not Recommended

Sam G. from Mike White Ford of Coeur d'Alene responded on 04/26/2018 11:41 AM

Hi Mario. Thank you for taking the time to review our dealership. We use these to help improve our processes and provide the best customer service experience possible. I have been told our Service Advisor reached out to you and explained how/why we recommend certain services. We sincerely apologize for the miscommunication during the inital visit. Please let us know if you have any other questions or concerns about servicing your vehicle. Thank you.

Employees worked with

Service Advisor

LC

LESLIE C.

Coeur D Alene, ID

Lincoln Town Car

12/27/2017

Verified Customer

Category: Service

Cleanliness and courthouse treatment.

The reception area is always spotless, The service writers always very prompt and polite. Service on my car is always preformed in a timely

Recommended

Employees worked with

Service Advisor

BG

BRETT G.

Bigfork, MT

Ford F350

02/28/2024

Verified Customer

5

Category: Service

Door won't latch

The rear doors don't allways latch. This problem was not fixed I called right after I got the truck back still do not have a plan or appt. Thank goodness I kept my rope.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:19 PM

Brett, we appreciate you taking the time to share your feedback with us, and we're sorry to hear about the issue with the rear doors of your truck. We understand the frustration that can come with unresolved problems, and we want to make it right. Please contact our service department as soon as possible so we can address this issue and ensure that your truck is in top-notch condition. We apologize for any inconvenience this may have caused.

Employees worked with

Service Advisor

SO

STEVE O.

Coeur D'Alene, ID

07/07/2023

Verified Customer

5

Category: Service

Slowly doing better still disappointed

First time taking my truck to Mike White was a horrible experience. Since then I believe they have had a change of staff. Second time in nothing to comment on. Third time in, staff was friendlier but ultimately still disappointing. I would have liked a phone call prior to picking up stating why they are unable to replace/repair a recalled item. At least I would have been able to process my frustration instead of expressing them to the clerk at the counter.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:11 AM

Steve,
Thank you for your feedback. Our goal is to exceed your expectations on every visit. It sounds like we fell short. Our service manager will be in contact with you to discuss your experience in more detail and then discuss with our team so we can improve moving forward! Thank you again for the feedback, Steve!

Employees worked with

Service Advisor

Verified Customer

Coeur D'Alene, ID

Ford F350

05/13/2023

Verified Customer

5

Category: Service

Service

The service was done in a timely manner however the work to be performed was not followed as requested. Everyone was friendly, though after receiving a service on the vehicle that included tire rotation, I then had to go adjust all tires to proper inflation. The higher tire pressures were left in the front with lower pressure in the rear after the swap. I would have preferred to not have to go do this after taking it to a dealership.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced and we take your comments seriously. We strive to provide the highest quality of service and we will use your feedback to ensure that we are meeting our standards.

Employees worked with

Service Advisor

RS

RICHARD S.

Bonners Ferry, ID

Ford F350

03/20/2023

Verified Customer

2

Category: Service

Poor experience

Somehow after waiting 7weeks my appt. Was lost, they got me in though.
Pickup was not ready when promised, they ordered wrong part.
Cole was helpful taking care of a tire adjustment from last November that your tech dropped the ball.. THANKS COLE

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 02:43 PM

Thank you for your review, Richard. We apologize for the inconvenience caused by the lost appointment and the wrong part. We are glad that Cole was able to help you with the tire adjustment. We strive to provide the best customer service and we will use your feedback to improve our services.

Employees worked with

Service Advisor

MS

MICHAEL S.

Post Falls, ID

Ford F350

02/14/2023

Verified Customer

6

Category: Service

'Miscommunication 'requires second visit

Went in for an electrical issue and oil/filter change. One tech said couldn't find the problem, one said it was OK, now I have another appointment to fix electrical problem. Oil was changed as promised although it shows 95% used next day.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:18 AM

Michael, thank you for taking our call and discussing this. We hope that your appointment yesterday was able to address the issue and help work towards a solution. Thank you!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

12/13/2022

Verified Customer

4

Category: Service

Warranty Work

Had to return to a warranty repair. Good news, I only had to wait two weeks, and they were ready just after noon. The car was not out front, it was down a long row and the paper mat and plastic covers were still in it. The wait for appointments is crazy.

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

11/17/2022

Verified Customer

4

Category: Service

Warranty work

It took nearly two months to get an appointment for warranty work. They fixed the door, but because the GPS did not malfunction while they had the car, nothing was done to prevent that from happening again. I also do not understand why when they discovered the oil leak that work was not done while they had the car. Have to wait about month to get it back in. You need a quick oil/lube dedicated service like Findlay has.

Employees worked with

Service Advisor

Verified Customer

Athol, ID

11/27/2021

Verified Customer

8

Category: Service

Service is fine. Pricing not so much

I brought my truck in for an issue with water leaking underneath the dash, and some weird electrical issues that I was pretty confident were related (they were). The service people were very nice, and explained there would be an inspection fee. Now, it may be that because I was going on 24+ hours without sleep due to a nontraditional work schedule, but I didn't realize that there would be 3 separate $100 inspection fees, for what turned out to be all related to the leaking water. I understand that the problem stemmed from shoddy workmanship on a windshield replacement, and as such I understand the subsequent problems would not be covered by the factory warranty. I just find it excessive to charge a customer multiple inspection fees, for what is all one related matter. I have never experienced this with any other vehicle I've owned, at any other repair shop or dealership, and I find it disappointing . I appreciate the relatively quick service and the fact that my truck is back up and running (although I have to bring it back to get the new door code as it was changed and I can not use the keypad on the door now, as well as my old spare key no longer works which is a little annoying) but I am not happy about the extra inspection fees. I'm happily not in as financially tight of a place as I used to be, but it still doesn't feel good to be handed a much larger bill than expected.

Employees worked with

Service Advisor

JI

JEAN I.

Post Falls, ID

11/05/2021

Verified Customer

10

Category: Service

I had issues but not no more!!!

The dealership is great! however I had a not so great experience with my visit my truck was hit by the auto roll up door that came down on the back of my truck while I waited for the car in front of me to get moving fwd. it needs some small body and paint work the damage the dealer is going to make it up to me by doing all the repairs! And the original reason I came in for was also fixed!

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

09/17/2021

Verified Customer

7

Category: Service

Too Way to long to get a appointment for oil change and tire rotation

When I called to make an appointment for oil change and tire rotation. I was told that it was a month and a half wait. Disappointed at best for such a simple service.

Employees worked with

Service Advisor

LH

LINDA H.

Hayden, ID

Ford Explorer Sport Trac

09/22/2019

Verified Customer

Category: Service

Issue not resolved

I have been in a couple times to try to resolve a squeaky noise in my wheel, brakes, axle or belt. They always find something to fix but the squeak continues.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2019 04:57 PM

Linda, thank you for the review. We also thank you for giving us the opportunity to look at your vehicle again. We're looking forward to getting to the bottom of this for you. We'll see you for your upcoming appointment.

Employees worked with

Service Advisor

RK

RUDY K.

Hayden, ID

Ford Expedition

08/06/2019

Verified Customer

Category: Service

Service and repair

Call with price of repair then call back and said he misquoted me and put a couple more hundred dollars on the price

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/07/2019 10:20 AM

Rudy, thank you for the honest review. I'd love to speak with you more about this situation. Please call me at your earliest convenience (208) 664-9211. Please ask for me (Haley) or if you prefer, you can speak directly with our service manager (Ed Baker) or assistant service manager (Chelsea White).

Employees worked with

Service Advisor

Displaying Review 21 - 40 of 807 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.