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SureCritic / Hyundai Of Silsbee / KAREN HERRERA
KH

KAREN HERRERA

Hyundai Of Silsbee
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(22 reviews)
92

Reviews of KAREN HERRERA

ES
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Esmeralda S.
Beaumont, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
8
Category: Sales
It was a good experience buying a car for the first time. Karen helped me navigate the process wonderfully and make things easy.
Very kind and helpful staff. Made the process of buying a car for the first time super easy.
Employees worked with
KB
KEITH BROWN
KB
KEITH BROWN
KH
KAREN HERRERA
Verified Customer
Port Arthur, TX
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2021
verified customer Verified Customer
9
Category: Sales
A good experience.
It was overall a good experience, so far only minor issues, besides the backlog of paying off my trade in taking longer then it should.
FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:38 AM

Customer wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:40 AM

Customer scored in error and wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:40 AM

Customer wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:41 AM

customer scored in error and wants to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:42 AM

Customer scored in error and wats to rescore.

FABIAN J G. from Hyundai Of Silsbee responded on 12/12/2021 09:42 AM

Customer scored in error and wants to rescore.

Employees worked with
FG
FABIAN J GONZALEZ
BS
BRUCE SEMIEN
KH
KAREN HERRERA
MR
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Monet R.
Silsbee, TX
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customer Verified Customer
10
Category: Sales
Run to Hyundai of Silsbee!!
I’ve worked with Karen for the past year with my former and current vehicle. My 2022 Elantra is perfect and she is the perfect saleswoman!
Employees worked with
KB
KEITH BROWN
BS
BRUCE SEMIEN
KH
KAREN HERRERA
Verified Customer
Beaumont, TX
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customer Verified Customer
10
Category: Sales
It was a fun and exciting Sunday shopping outing.
I'm not a person with a lot of words but you will not know until you get up and out and see for yourself the experience will amuse you.
Employees worked with
FG
FABIAN J GONZALEZ
BS
BRUCE SEMIEN
KH
KAREN HERRERA
LB
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Linda B.
Newton, TX
2022 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Much Better
My sales person (Karen) did not know I tried to contact her. She has since sent me her personal phone number and said I could call any time. She handled my problem right away. Please ask for Karen if you go to thisdealership.
Employees worked with
KB
KEITH BROWN
BS
BRUCE SEMIEN
KH
KAREN HERRERA
Verified Customer
Jennings, LA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Karen Herrera is the best!
Karen was so nice and answered every question we had, she showed me how to work all the features of my new SantaFe, the whole experience was wonderful and well worth the 3 hour drive.
Employees worked with
FG
FABIAN J GONZALEZ
BS
BRUCE SEMIEN
KH
KAREN HERRERA
LB
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Linda B.
Newton, TX
2022 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Much Better
My sales person (Karen) did not know I tried to contact her. She has since sent me her personal phone number and said I could call any time. She handled my problem right away. Please ask for Karen if you go to thisdealership.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2021
0
Category: Sales
bad
Sales refuses to talk on phone after sales. Called 6 times and could not get sales person (Karen). Need to give them paper work and they will not even give me a fax number. Added charge I did not want. Should have gone over every word in contract so that is my fault. I love Hyundai vehicles but dealership in Silsbee will never see me again.
FABIAN J G. from Hyundai Of Silsbee responded on 10/15/2021 07:31 AM

Customer sent in error.

Employees worked with
KB
KEITH BROWN
BS
BRUCE SEMIEN
KH
KAREN HERRERA
DJ
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Demarcus J.
Beaumont, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
verified customer Verified Customer
10
Category: Sales
It was great very quick also!
Best car dealer hands down was mine, Ms. Karen. Highly recommend
Employees worked with
KB
KEITH BROWN
BS
BRUCE SEMIEN
KH
KAREN HERRERA
DS
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Donna S.
Warren, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
verified customer Verified Customer
Category: Sales
Excellent customer experience
Karen helped me get into a new car, was friendly, professional and personable.
Recommended
Employees worked with
KB
KEITH BROWN
KH
KAREN HERRERA
Verified Customer
Beaumont, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customer Verified Customer
Category: Sales
Happy
I liked the way Karen went out her way for us & our family! She really did go above and beyond for us to get it done and it was stress free! She took the job Seriously & I really appreciated it from her! She made sure she got the job Done!
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
SR
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Suzette R.
Vidor, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customer Verified Customer
Category: Sales
Ease of Complete Experience
The entire new car buying experience with Hyundai of Silsbee was painless & professional. My salesperson, Karen, asked all the right questions to ensure that all my needs were met. From getting the exact features in the new car to getting a fair trade-in value & financing, Karen took care of all of the details. I would definitely recommend this dealership to all my friends & family.
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
GW
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Georga W.
Buna, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
verified customer Verified Customer
Category: Sales
Professional, nice, friendly.
Great experience overall. Will def come for our next car.
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
JW
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James W.
Corrigan, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customer Verified Customer
Category: Sales
Pleasant atmosphere nice people
I really do enjoy this car and the service I received from Hyundai staff.
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
JA
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John A.
Jasper, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2021
verified customer Verified Customer
Category: Sales
Very pleased
We were very pleased with the staff,sales,service dept. Our sales person was very knowledgeable. Our sales person worked very hard to get us a good deal. We left very happy.
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
AS
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Arie S.
Livingston, TX
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customer Verified Customer
Category: Sales
Very friendly people
I enjoyed doing business with them. Karen Baker was my sales representative and she was awesome. I got approved quickly and I am happy with the car I got.
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
CJ
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Clayton J.
Silsbee, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
verified customer Verified Customer
Category: Sales
Amazing!
Went in looking for a new bigger car for my new baby coming soon! Karen greeted us at 6 o’clock at night when we showed up and we were out of there in 2 hours or less. Absolutely thrilled with costumer service, the friendliness, the honestly and the way we were taken care of and I love my new car!
Recommended
Employees worked with
KB
KEITH BROWN
KH
KAREN HERRERA
ZT
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Zachary T.
Warren, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2021
verified customer Verified Customer
Category: Sales
Very nice people
I have horrible credit and I still got to leave in something new
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
Verified Customer
Kountze, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customer Verified Customer
Category: Sales
Friendly, Clean, and on your time!
I really enjoyed my experience at this dealership and found the staff to be very comforting and kind. Mrs.Karen Herrera was very efficient with the showing of the vehicles I liked and never rushed us in any way. I felt very secure and ready when buying my vehicle and that was from the atmosphere that the staff created!
Recommended
Employees worked with
BS
BRUCE SEMIEN
KH
KAREN HERRERA
Verified Customer
Port Arthur, TX
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
verified customer Verified Customer
Category: Sales
Great sales people
Great experience purchasing a vehicle
Recommended
BILL C., Fixed Operations Director from Hyundai Of Silsbee responded on 12/23/2020 05:05 AM

Thank you for choosing Hyundai of Silsbee for the purchase of the New 2020 Accent , We hope you enjoy it and we are hoping to see you in the future for all your service needs , We hope you have a Merry Christmas and a Safe and Happy New Year ,Thank you again

Bill Crozier
Fixed Operations Director
409-373-6740
bcrozier@hyundaiofsilsbeetx.com
Employees worked with
KH
KAREN HERRERA
DT
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Debra T.
Newton, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2020
verified customer Verified Customer
Category: Sales
Promptness
Very courteous, nice, and I was very impressed with customer service
Recommended
BILL C., Fixed Operations Director from Hyundai Of Silsbee responded on 12/08/2020 03:26 PM

Thank you for taking time to come in and Purchase a 2021 Hyundai Venue for Hyundai of Silsbee, We hope you stay safe and well and we will see you soon 

Bill Crozier
Fixed Operations Director
409-373-6740
bcrozier@hyundaiofsilsbeetx.com
Employees worked with
KH
KAREN HERRERA
Displaying Review 1 - 20 of 23 in total
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