Business Solutions

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Mackenzie Dir

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(33 reviews)
82
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Verified Customer
Sandpoint, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2022
verified customer Verified Customer
5
Category: Service
Tire replacement
I have had numerous slow leaks with this set of tires and had to replace valve stems previously. This time I had a tire with a slow leak that turned out to be a large nail or screw in the wall of the tire so it couldn’t be fixed. It had to be replaced. Maintenance Advisor Mac Dir was very friendly and helpful and explained each step in detail. It took a week for a new tire to arrive then had to be shaved to match the other three tires. I know everything is costing so much more now than a few months ago but I thought the tire was outrageously expensive. I hope it lasts for at LEAST five years.
Employees worked with

WS
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WILLIAM EVIER S.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
verified customer Verified Customer
10
Category: Service
Oil Change
The men in the service department are a pleasure to work with. I always have one more thing that I need help with or explained and they come through for me with shining colors!
Employees worked with

Verified Customer
Cocolalla, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customer Verified Customer
10
Category: Service
Quick and easy
First time here, good job !
Employees worked with

Verified Customer
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customer Verified Customer
10
Category: Service
Oil
Great job
Employees worked with

LR
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LONNIE R.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customer Verified Customer
10
Category: Service
Great dealership
Always a great experience
Employees worked with

LS
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LYNDA S.
Clark Fork, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
verified customer Verified Customer
10
Category: Service
Great service department- always on time, thanks
I always have questions and they are always professional and have answers
My car is always done when I am told it will be 👍🏼😎
Haley B. from Mike White Ford of Sandpoint responded on 05/09/2022

Lynda, thank you for the 5 star review! We're so glad that you've had such pleasant interactions. We look forward to serving you again in the future.

Employees worked with

LB
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LISA B.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2022
verified customer Verified Customer
10
Category: Service
Great customer service
Thank you
Haley B. from Mike White Ford of Sandpoint responded on 04/28/2022

Lisa, thank you for the 5 star review! Taking care of our customers is our #1 priority. Thank you for choosing Mike White Ford!

Employees worked with

DR
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DANIEL R.
Elk, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2022
verified customer Verified Customer
10
Category: Service
Oil Change
Quick service
Haley B. from Mike White Ford of Sandpoint responded on 04/25/2022

Daniel, thank you for the 5 star review! We're so glad that your oil change went quickly and smoothly. Thank you for choosing Mike White Ford!

Employees worked with

AM
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ANITA M.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2022
verified customer Verified Customer
10
Category: Service
12 years of satisfactory service
I purchased my Ford Escape as a used car in 2010 and have all service at the Ford dealership. I have always felt they are interested in keeping me on the road safely.
Haley B. from Mike White Ford of Sandpoint responded on 04/22/2022

Anita, thank you for the 5 star review! We're so grateful that you choose to keep coming back. We look forward to serving you again in the future!

Employees worked with

CO
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CELESTE O.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2022
verified customer Verified Customer
10
Category: Service
Fast and efficient
Excellent and FRIENDLY service from everyone.
Haley B. from Mike White Ford of Sandpoint responded on 04/18/2022

Celeste, thank you for the 5 star review! Excellent and friendly service is always our goal! We look forward to serving you again in the future.

Employees worked with

Verified Customer
Ponderay, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
verified customer Verified Customer
9
Category: Service
Tire Swap
Excellent, above and beyond service!
Haley B. from Mike White Ford of Sandpoint responded on 04/14/2022

Anonymous, thank you for the excellent review! We're so glad that you had such a great experience. We will be sure to pass along your kind words to the team!

Employees worked with

JH
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JAMES DONALD H.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customer Verified Customer
9
Category: Service
Another Excellent Servicing Appointment
As with my many previous "servicing" appointments, the servicing at this appointment (tire rotation, oil change and multiple reviews of my Explorer's mechanical features) was performed on time and efficiently. The personnel were very personable and responsive. And the fee was reasonable. Thank You Very Much!! Jim Hughes
Haley B. from Mike White Ford of Sandpoint responded on 04/14/2022

Jim, thank you for the excellent review! We're very proud of our team and so glad that you had such positive experience and that you've had multiple positive experiences. Thank you for choosing Mike White Ford!

Employees worked with

JF
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JOE F.
Bonners Ferry, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customer Verified Customer
10
Category: Service
Had recall work done
I received a notice from Ford that I needed a recall procedure so I called Mike White Ford in Sandpoint, Idaho. They were very accommodating both for scheduling and procedure. My experience was a good one and would recommend their service.
Haley B. from Mike White Ford of Sandpoint responded on 03/22/2022

Joe, thank you for the good review. Thank you for giving us the opportunity to take care of your recall. We hope to have the opportunity to serve you again in the future!

Employees worked with

Verified Customer
Cocolalla, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customer Verified Customer
10
Category: Service
Jeff is the best
We were just toying with the idea of trading in for a new truck and Jeff was able to get us to sit down and really go through the numbers. He went above and beyond to make us feel important and...like friends. He also gave us information on another vehicle we are planning on trading in within the next two years and we will be headed back to see Jeff for a new explorer when that time comes.
Haley B. from Mike White Ford of Sandpoint responded on 03/22/2022

Anonymous, thank you for the 5 star review! We're so glad that Jeff treated you to such a great experience! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Clark Fork, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customer Verified Customer
0
Category: Service
satisfaction
The employees provide great service!
Haley B. from Mike White Ford of Sandpoint responded on 03/15/2022

Anonymous, thank you for the 5 star review! We're so glad that you had a great experience with our team. Thank you for choosing Mike White Ford!

Employees worked with

SC
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SUZANNE C.
Bonners Ferry, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Service
Friendly
Friendly, complete and timely
Haley B. from Mike White Ford of Sandpoint responded on 02/28/2022

Suzanne, thank you for the 5 star review! We're very proud of our friendly team and glad that you had a good experience with them.Thank you for choosing Mike White Ford!

Employees worked with

TH
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TAYLOR H.
Clark Fork, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
always great!
the team at mike white always does a great job. everyone is friendly and helpful, and the service is performed quickly and efficiently. they made servicing my vehicle easy during a busy work day and accommodated my schedule. thank you everyone!
Haley B. from Mike White Ford of Sandpoint responded on 02/28/2022

Taylor, thank you for the great review. We're so glad that you had such a fast and positive experience! Thank you for choosing Mike White Ford!

Employees worked with

KG
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KRISTINE G.
Noxon, MT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2022
verified customer Verified Customer
6
Category: Service
Inattention to detail?
Failed to secure the oil filler cap. Oil sprayed inside engine compartment.
Employees worked with

LS
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LANCE ROBERT S.
Heron, MT
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customer Verified Customer
10
Category: Service
Ford F350 service
Service and parts personnel are professional and accommodating to my wants and needs. I like to see parts replaced and are very attentive to those needs with the mechanics answering any questions that I have in a professional manner.
Haley B. from Mike White Ford of Sandpoint responded on 02/17/2022

Lance, thank you for the 5 star review! We're so glad that you had such a good experience with our team! We look forward to serving you again in the future!

Employees worked with

JH
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JAMES DONALD H.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customer Verified Customer
9
Category: Service
Practical, Efficient, Reasonably Priced
We drive our 2019 Ford Explorer many miles on various types of road conditions. It’s very practical to change the oil, rotate the tires and check the status of many car parts regularly. The Mike White workers focus on these issues, explain their observations & are very understandable. The cost is reasonable and the workers are personable.
Haley B. from Mike White Ford of Sandpoint responded on 02/15/2022

James, thank you for the 5 star review. We're very proud to serve your Explorer. Thank you for choosing Mike White Ford!

Employees worked with
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