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SureCritic / Ford Dealer / Mike White Ford of Sandpoint / Mackenzie Dir
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Mackenzie Dir

Mike White Ford of Sandpoint
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(47 reviews)
85

Reviews of Mackenzie Dir

DL
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DAVID L.
Bonners Ferry, ID
2021 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customerVerified Customer
10
Category: Service
Fast and friendly service
As always the service dept out did itself. These guys are the friendliest and most helpful people I have had the pleasure of dealing with!!! Love these guys!!!
Haley B. from Mike White Ford of Sandpoint responded on 08/15/2022 02:37 PM

David, thank you for the fantastic review! It was truly a pleasure serving you! We look forward to serving you again in the future.

Employees worked with
MD
Mackenzie Dir
DK
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DAWN K.
Heron, MT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
We took a car in for an oil change and tire rotation. Everything was quick and easy. Employees were polite and helpful.
Haley B. from Mike White Ford of Sandpoint responded on 07/26/2022 02:09 PM

Dawn, thank you for the excellent review! Quick, easy and pleasant are all things that we strive to achieve with every appointment! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
JH
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JAMES DONALD H.
Portland, OR
2019 Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2022
verified customerVerified Customer
9
Category: Service
We routinely visit Mike White Ford for routine servicing, tire rotations, etc. and we truly think the work & inspections are very good.
As noted, we regularly visit Mike White Ford for routine servicing (inc. oil changes), tire rotation & inspection of various car parts & fluids, etc. for our 2019 Ford Explorer. Every time we make an appointment, they start their work on time, they seem to be quite organized, practical & efficient. When the work is done, their personable service staff provides a quick but comprehensive overview of the car part & fluid inspections, etc. The extensive work typically takes less than an hour and us very reasonably priced.
Haley B. from Mike White Ford of Sandpoint responded on 07/14/2022 09:49 AM

James, thank you for the kind review! We're so glad that you've had multiple positive experiences with our team! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
Verified Customer
Bayview, ID
2008 Mazda B4000
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2022
verified customerVerified Customer
10
Category: Service
Great Service!
My time was great! The advisors were friendly and knowledgeable and they got me in and out with no hiccups. 10/10 would come here again.
Haley B. from Mike White Ford of Sandpoint responded on 07/08/2022 12:06 PM

Anonymous, thank you for the 5 star review! We're so glad that your service was pleasant and hiccup free! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
SC
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SAM C.
Athol, ID
2022 Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2022
verified customerVerified Customer
10
Category: Service
Oil Change follow up
Had an oil change, got a survey, responded to the survey then got a follow up call regarding my survey. It’s nice to see that someone is actually paying attention.
Haley B. from Mike White Ford of Sandpoint responded on 07/08/2022 12:05 PM

Sam, thank you for the kind words! Our customers mean the world to us and your words matter! We really appreciate the feedback as it helps us get even better! We look forward to serving you again in the future.

Employees worked with
MD
Mackenzie Dir
Verified Customer
Sandpoint, ID
2015 Jeep Cherokee
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2022
verified customerVerified Customer
7
Category: Service
Quick efficient service
Went in for oil change, everyone was courteous and friendly. They had my car in and out in timely manner. I’m very happy with my recent visit.
Haley B. from Mike White Ford of Sandpoint responded on 06/23/2022 11:44 AM

Anonymous, thank you for the kind review! We're glad that your oil change went quickly and pleasantly! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
EH
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ERIC H.
Newport, WA
2022 Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2022
verified customerVerified Customer
10
Category: Service
first oil change on 2022 Escape
top notch service from beginning to end, Much appreciated for everything.
Haley B. from Mike White Ford of Sandpoint responded on 06/23/2022 11:43 AM

Eric, thank you for the 5 star review! We're so glad that everything went smoothly and pleasantly! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
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Verified Customer
Sandpoint, ID
2022 Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2022
verified customerVerified Customer
10
Category: Service
Service-oil/lube
Quick in and out, with complete review of multi point check list.
Haley B. from Mike White Ford of Sandpoint responded on 06/20/2022 11:43 AM

Anonymous, thank you for the 5 star review! We're so glad that your appointment was a success! Thank you for choosing Mike White Ford! We look forward to serving you again!

Employees worked with
MD
Mackenzie Dir
JH
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JAMES MADISON H.
Sandpoint, ID
2019 Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2022
verified customerVerified Customer
10
Category: Service
Service & Tire Rotation
Always appreciate Mac and other staff. Mac stays with the customer throughout the visit, ensuring he keeps the customer updated as to progress. Once I turn my vehicle over to him, the process begins and is completed within a short period of time.
Haley B. from Mike White Ford of Sandpoint responded on 06/20/2022 11:01 AM

James, thank you for the 5 star review! We're very proud of Mac and glad that you had such a positive experience with him! We will be sure to pass along your kind words! We look forward to serving you again in the future.

Employees worked with
MD
Mackenzie Dir
GB
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GARY B.
Priest River, ID
2020 Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2022
verified customerVerified Customer
10
Category: Service
Service visit
This review is restrictive,I want to complement the people that I have contact with they deserve recognition for a job well done.The reason I deal with Mike White Ford is because of the people I have much respect for them. I was a ford service manager for 25 years I know what I’m talking about
Haley B. from Mike White Ford of Sandpoint responded on 06/20/2022 11:00 AM

Gary, thank you for your kind words. We're so proud of our team and will be sure to pass along your kind words to them! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
Verified Customer
Clark Fork, ID
2017 Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2022
verified customerVerified Customer
10
Category: Service
Service
Service department works with me on my schedule. They are on schedule and efficient.
Haley B. from Mike White Ford of Sandpoint responded on 06/06/2022 12:09 PM

Anonymous, thank you for the kind review! We know how busy our customers are, so we're always happy when we're able to take care of your needs and get you back on the road quickly and safely! Thank you for choosing Mike White Ford!

Employees worked with
MD
Mackenzie Dir
JW
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JEFFREY LINN W.
Kootenai, ID
2018 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2022
verified customerVerified Customer
10
Category: Service
Routine service ,oil change and rear brakes
Truck ready earlier than promised cost a little less than orig ouote
Haley B. from Mike White Ford of Sandpoint responded on 06/06/2022 12:06 PM

Jeff, thank you for the 5 star review! We're always glad when we can save our customers a little bit or money or time. Thank you for choosing Mike White Ford!

Employees worked with
MD
Mackenzie Dir
JH
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JAMES DONALD H.
Portland, OR
2019 Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2022
verified customerVerified Customer
9
Category: Service
Efficient & Personable
I purchased my 2019 Ford Explorer 3 years ago, drive it very regularly and far … and enjoy the auto very much. I have it serviced (inc. oil change, tire rotations and many engine items checked) regularly. Every appointment occurs exactly when scheduled, each staff member I have encountered has been very personable and has understandably answered every question I have posed. The extensive servicing routine seems to be efficiently completed and the cost has been reasonable. It’s been a very good routine!! Thank You!!
Jim Hughes
Haley B. from Mike White Ford of Sandpoint responded on 06/06/2022 12:06 PM

Jim, thank you for the kind review! We're so glad that your Explorer is still enjoyable and that you've had so many positive  experiences with our team! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
LF
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LEE F.
Sandpoint, ID
2021 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2022
verified customerVerified Customer
9
Category: Service
Oil change; recall item
Oil change and tire rotation went well. Recall item was scheduled for the next week, but there was time to take care of it the same day.
Haley B. from Mike White Ford of Sandpoint responded on 05/25/2022 02:31 PM

Lee, thank you for the 5 star review! We're so glad that your oil change went smoothly and that we were able to take care of your recall at the same time! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
Verified Customer
Sandpoint, ID
2016 Subaru Outback
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2022
verified customerVerified Customer
5
Category: Service
Tire replacement
I have had numerous slow leaks with this set of tires and had to replace valve stems previously. This time I had a tire with a slow leak that turned out to be a large nail or screw in the wall of the tire so it couldn’t be fixed. It had to be replaced. Maintenance Advisor Mac Dir was very friendly and helpful and explained each step in detail. It took a week for a new tire to arrive then had to be shaved to match the other three tires. I know everything is costing so much more now than a few months ago but I thought the tire was outrageously expensive. I hope it lasts for at LEAST five years.
Haley B. from Mike White Ford of Sandpoint responded on 05/23/2022 10:23 AM

Anonymous, we hear your frustration with your tires. It's never fun getting a nail in the sidewall and we hate giving people the bad news. We also hope that your tires have a long, uneventful life moving forward! Thank you for choosing Mike White Ford!

Employees worked with
MD
Mackenzie Dir
WS
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WILLIAM EVIER S.
Sagle, ID
2018 Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
verified customerVerified Customer
10
Category: Service
Oil Change
The men in the service department are a pleasure to work with. I always have one more thing that I need help with or explained and they come through for me with shining colors!
Haley B. from Mike White Ford of Sandpoint responded on 05/23/2022 10:21 AM

William, thank you for the kind review! We're so glad that the team continues to do such a great job for you! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
Verified Customer
Cocolalla, ID
2014 Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customerVerified Customer
10
Category: Service
Quick and easy
First time here, good job !
Haley B. from Mike White Ford of Sandpoint responded on 05/23/2022 10:17 AM

Anonymous, thank you for the 5 star review! We're so glad that your first visit with us was such a success! Thank you for choosing Mike White Ford!

Employees worked with
MD
Mackenzie Dir
Verified Customer
Sandpoint, ID
2014 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customerVerified Customer
10
Category: Service
Oil
Great job
Haley B. from Mike White Ford of Sandpoint responded on 05/23/2022 10:16 AM

Anonymous, thank you for the great review! It was our pleasure serving you! We look forward to serving you again in the future!

Employees worked with
MD
Mackenzie Dir
LR
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LONNIE R.
Athol, ID
2011 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customerVerified Customer
10
Category: Service
Great dealership
Always a great experience
Haley B. from Mike White Ford of Sandpoint responded on 05/23/2022 10:15 AM

Lonnie, thank you for the great review! We're so glad that you had a great experience! Thank you for choosing Mike White Ford!

Employees worked with
MD
Mackenzie Dir
LS
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LYNDA S.
Clark Fork, ID
2019 Ford Flex
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
verified customerVerified Customer
10
Category: Service
Great service department- always on time, thanks
I always have questions and they are always professional and have answers
My car is always done when I am told it will be ???
Haley B. from Mike White Ford of Sandpoint responded on 05/09/2022 04:31 PM

Lynda, thank you for the 5 star review! We're so glad that you've had such pleasant interactions. We look forward to serving you again in the future.

Employees worked with
MD
Mackenzie Dir
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