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SureCritic / Hyundai Dealer / Gateway Hyundai Fargo / MARESA LENO
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MARESA LENO

Gateway Hyundai Fargo
Overall Rating
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(6 reviews)
0

Reviews of MARESA LENO

RK
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ROBERT K.
Grand Forks, ND
2020 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2023
verified customer Verified Customer
6
Category: Service
excellent service this trip. not so on prviouse trips
good service this trip not so on previous trips
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 01/18/2023 11:30 AM

Thank you for the kind review, I am happy to hear you had a good visit!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
ML
MARESA LENO
KO
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KAREN O.
Fargo, ND
2022 SANTA CRUZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2022
verified customer Verified Customer
10
Category: Service
Great Customer Service
I had my car in for multiple warranty and repair items . . . Maresa did a fantastic job keeping me updated on the progress of the repairs.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 01/03/2023 06:45 AM

Thank you for the kind review, we appreciate your business and hope to see you again soon!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
ML
MARESA LENO
AS
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AUSTIN S.
West Fargo, ND
2021 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2022
verified customer Verified Customer
9
Category: Service
Great experience
Friendly and efficient service!
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 11/29/2022 12:43 PM

Thank you for the kind words, we appreciate your business and hope to see you again!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
ML
MARESA LENO
MN
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MARK N.
Sabin, MN
2022 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2022
verified customer Verified Customer
10
Category: Service
Service
Everything was done on time.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 10/27/2022 01:56 PM

Thank you for the review!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
ML
MARESA LENO
Verified Customer
Alice, ND
2021 SONATA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/16/2022
verified customer Verified Customer
4
Category: Service
Customer service rep(s) were excellent, shuttle drivers were great too, but getting a driver when it was scheduled ahead of time was extremely poor.
I scheduled an early appointment at 7:00 AM and arrived at 6:50 AM. I was the first customer in the door @ 7:00 AM. I had prearranged and then validated that I needed a shuttle ride. Rep told me it was scheduled and the driver would be arriving shortly after another run and announce my name in the lobby. There was only 1 other customer at that time and he appeared to be waiting in the lobby for his vehicle to complete and didn't need a ride. A third customer arrived shortly after me and I saw her leave with what appeared to be a shuttle driver within minutes but I am not 100% sure (but she was gone) and nothing was announced in the lobby and my name was not called nor was it even asked if anyone needed a ride. I believe the driver was Kathy or something along those lines. The customer service rep was excellent and so were the others that stepped in to help. At 7:50, nearly a full hour after I arrived, still no shuttle driver. The rep pulled another person from the shop to give me a ride, which I greatly appreciated. I checked Uber and it was too far out. I had a meeting in my office at 8:00 AM which I needed to get to. In hindsight, I would have just arranged for an Uber right away, but shouldn't have had to. It sounded like the drivers were shared between another dealership. I was disappointed in this aspect of the service as I had everything pre-arranged and it fell through anyway. All other aspects were great, but this really was an inconvenience and affected the entire experience. The return ride went great and no issues. No issues at all with the service rep either, she was excellent I thought.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 10/13/2022 10:03 AM

I am sorry to hear you had a poor visit the last time you were in, we strive to deliver a good visit every time you come into the store. Thank you!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
ML
MARESA LENO
HL
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HAZELANN L.
Grand Forks, ND
2018 SANTA FE SPORT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2022
verified customer Verified Customer
5
Category: Service
Long wait
This was my first visit to this business and I was not pleased. My appointment was for 9 AM. Since it was just for a recall to install a fuse I decided to wait. @ hrs. later I was still waiting. At that point, I went back to Service to ask what the problem was. Strangely, 5 minutes later, the vehicle was in a bay. It ready complete with the recall item installed, all point inspection, and a new battery installed in less than 1/2 hr. Why? I ask. I'm not used to being treated that way.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 06/20/2022 06:13 AM

I am sorry to hear that your first visit with us was not up to standards, we hope to correct this going forward and improve upon your visit!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
ML
MARESA LENO
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