The car is mostly great, the dealer is something else.
I bought this car because my dealer (Wayne Hyundai on Route 23 in New Jersey could not fix my 2024 Tucson Hybrid. The only issue with Santa Fe Calligraphy is the tires. Low profile on a 6,000 lbs SUV does not work in NJ. Had 5 blow outs thus far (11,000 miles). Between the dealer and the extended warranty guys I will keep getting them replaced until they run out of money. My offer to split the cost of replacing them with something more road friendly met with stonewalling and finger pointing. Coincidentally, the car does not come with a spare. It also does not come with run-flat tires. I wonder whose brilliant idea was that? As for the dealer. despite the fact that they could not fix my previous car, the dealership screwed me on the trade in. I just could not afford being without a car since I use it for income. If you combine this with supply chain problems trying to buy a Toyota Highlander Hybrid and nothing comparable available from Honda (these two brands will always be my top choices for reliability), I REALLY HAD NO CHOICE. In all fairness, the service, at least, tries. Not always successfully. In the past week I had two tires replaced and oil changed. The never reset my oil change marker. The tires were not properly balanced and steering wheel vibrated at highway speeds. They put both new tires on one side. So, even though they try, they do not succeed! If I ever end up in a coma and do not need a car for a month, I want them to fix the endless chime every time anyone gets out from the second row seats. The dealer knows about all my issues and still refuses to do anything about it, so, by all means, buy a Hyundai but avoid Wayne Hyundai dealer - they just got a new General Manager and he is just as "helpful" as the one before.
Verified Owner
