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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Review
Nice joint.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/02/2016 02:36 PM

Thank you.

Employees worked with
MA
MATT AUSTIN
Verified Customer
Mc Calla, AL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty
Usually your company does a great job with service but now that my car as a transmission problem I'm getting the run around. All
Of my maintenance is done at the dealership.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/01/2016 06:34 AM

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2016
verified customerVerified Customer
Category: Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
Not Recommended
Employees worked with
MA
MATT AUSTIN
RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2016
verified customerVerified Customer
Category: Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2016
Service Type: Maintenance
Category: Service
Oil change went badly
Didn't use synthetic that was on the car history, and didn't ask either. Was told that the other issue I brought in was because I purchased the wrong car and that is just how things are. (Features that are usually standard on most vehicles turn off, when you turn off blue link.)
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/19/2016 12:03 PM

Mr. Stearns

I thank you for taking the time to speak with me today about your last service experience with us. I can assure you that I will make you happy. I value you as my customer and will make it a point to address any concerns you may have. I look forward to seeing you at our scheduled time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

JOE B., Service Manager from Tameron Hyundai responded on 10/24/2016 05:48 AM

Mr. Stearns
I have sent you a rescore request for concern resolution. Hopefully , since I have addressed your concerns , you can give me a 5 star response. I would greatly appreciate your feedback. If you have any questions or concerns , feel free to reach out to me.

Sincerely
Joe Bajalia AL030

Employees worked with
MA
MATT AUSTIN
JF
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James And Joan F.
Chelsea, AL
2014 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2016
verified customerVerified Customer
Category: Service
Counterproductive
Thank you Joe B. I appreciate the frank response. I'll be more careful in the future, such that I'm not counterproductive. Something that might help towards this, is to publish the cost of a 30,000 mile maintenance cost. Had I known up-front, I'd have been more critical going in.
Not Recommended
Employees worked with
MA
MATT AUSTIN
JF
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James And Joan F.
Chelsea, AL
2014 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2016
verified customerVerified Customer
Category: Service
Counterproductive
Thank you Joe B. I appreciate the frank response. I'll be more careful in the future, such that I'm not counterproductive. Something that might help towards this, is to publish the cost of a 30,000 mile maintenance cost. Had I known up-front, I'd have been more critical going in.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2016
Service Type: Maintenance
Category: Service
Excessive Cost of Routine Maintenance
I was disappointed in the high cost of a 37.500 mile routine maintenance. Even subtracting the needed front-end alignment and the tires, it was high. Having owned a paint and body shop and working with dealers, I was familiar with the higher prices of dealers compared to regular service vendors, but was shocked at my costs.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/30/2016 10:22 AM

Mr. Ferguson

It is counter productive to keep filling out bad surveys about us. The 30k service you paid for is the same everyone else pays for. I had offered you to come by so we can sit and discuss cost of ownership.

Employees worked with
MA
MATT AUSTIN
AM
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Alaric M.
Pinson, AL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clueless in Birmingham
I just don't know what or if they actually did anything.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/29/2016 06:31 AM

Mr. or Mrs May
  Your advisor will be glad to go over any questions you may have.

Employees worked with
MA
MATT AUSTIN
MD
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Max D.
Gardendale, AL
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/11/2016 06:59 AM

Mr. Daily

My Apologies. I did recieve your message and thougth I had resolved your concern. I hope you can forgive me. I am sure I can do something for you. Feel free to come by anytime ..

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2014 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Direct waiting customers to lounge area.
Staff unconcerned about customer's comfort.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/16/2016 09:40 AM

Mr. Birdsong

You have been coming here for some time now and have met me and known my staff for years. You know we are extremely accomedating and at a minimum if a customer ask's where the restroom, or waiting area is I know anyone here in our establishmet would have shown her. Also there is signs showing where the customer lounge is, and there is a red carpet path laid out from the service drive to the door to the loung. I dont understand why she waited across the street at a resteraunt.

Employees worked with
MA
MATT AUSTIN
SG
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Sherry G.
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fair
Fair service, not incredibly organized scheduling. I guess I have been spoiled in other cities by other dealers.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/09/2016 08:32 AM

Mrs. Gordon

We appologize for any incovenience. We have had tremedous growth and keeping up with the influx of business has been challenging. The surveys are a direct reflection of our people and we strive to get 5 stars.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
YS
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Yvonne S.
Irondale, AL
2014 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed
They couldn't repair something on the interior of the car. I was not told when to come back when they COULD repair/replace that item.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/27/2016 06:44 AM

Mrs. Shell

 In the notes of the paperwork the tech did not notice anything wrong with your glove box. If you still think that there is an issue please stop by at your earliest convenience and i will help you with your concern personally. These suveys are my report card , and i would like you to give me 5 stars.

Sicerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
MA
MATT AUSTIN
RF
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Ronald F.
Mountain Brook, AL
2011 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service person
Concerned about the discontinuation of the Equus very detrimental to the current owners as the car has DEVALUED
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/25/2016 08:43 AM

Mr. Froehlich

It was so nice speaking with you today. I think will be very excited to see teh new line of vehicles Hyundai is coming out with. The survey is a direct reflection of my staff , so i hope you can give us 5 stars.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
Verified Customer
2013 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
POOR EXPERIENCE
DID NOT FIX ISSUE ON CAR
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/25/2016 04:33 PM

Mrs. Holt

It is unfortunate the you may have an intermittent issue with your A/C. We checked every aspect of your AC and did not find any issues at all. We evacuated and recharged the AC system with dye, so that if you have a slow leak than the next time you come in we can easily identifie it with a UV light. Our staff will always go above and beyond to remedie the problem, unfortunatley it may take more than one visit to fix the issue. We apologize for your inconvenience and hope to see you again in the near future.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager  AL030

Employees worked with
MA
MATT AUSTIN
JS
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Jamie S.
Birmingham, AL
2008 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, outrageous pricing of services.
Service techs are friendly, service performed seems adequate, prices are ridiculous.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/23/2016 11:58 AM

We encourage our customers to price shop other dealers in our area. I think you will find that you get more with our services and our prices are inline with our competitors. We have a large client base from other dealers in our area. We do value your business and your happiness is very improtant to us so please dont hesitate to reach out to me at your next visit.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
TL
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TALIA L.
Birmingham, AL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/25/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Annoyed
They changed my oil and charged me without my permission and did not fix the problems I came in with.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/25/2015 03:41 PM

Mrs. Ledbetter

 Our process stays the same for all customers. When we greet the customer , we wright down all of there concerns and we discuss price before we start working on the vehicle. We even have the customer sign the sheet we used to wright with to make sure we have no mis communication. It is unfortunate , but if we do not follow this process than issues may arise. We do not charge customers for anything without prior approval. Please contact me or your service advisor with any concerns about your visit. We value all or our customers and want there experience to be a positive one.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager


Employees worked with
MA
MATT AUSTIN
Verified Customer
Calera, AL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The sudden change in Tameron's service to me. l
My car was towed in with sudden stalling (Everything else working) despite no history of operating issues, no sounds at all and no warning lights etc. Once on lot of Hyundai amd examined by service tech...my car now does nothing. As if battery is dead, yet it hs been proven to not be. I asked Hyundai service tech, Matt, why nothing is turning on now. "Could be the battery" Battery has been put on charge overnite by another mechanic. Still no response.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/08/2015 05:38 PM

It is unfortunate that sometimes customers have issues with there vehicle. We urge all of our customers to properly maintain the vehicle so there will be less time spend on repairing it and more time better serving the owner. If a vehicle has very little oil in it the expense to repair can be very expensive. Please let us know if there is anything we can do to help you any further with repairing your vehicle. I am certain your service writer will do all he can.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
GC
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GRIFFITH C.
Birmingham, AL
2017 IONIQ HYBRID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
verified customerVerified Customer
10
Category: Service
Matt and team are awesome
Matt and the service pros at Tameron always take great care of me and get it done on time and under budget. Highly recommend!
MATTHEW A. from Tameron Hyundai responded on 09/07/2023 07:18 AM

Thank you for the kind words. We appreciate you and your business. 

Matt Austin

Employees worked with
MA
MATT AUSTIN
HK
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HAYLEE K.
Springville, AL
2022 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
verified customerVerified Customer
10
Category: Service
Wonderful service
Had the best experience getting my car serviced at Tameron Hyundai. Matt and Brad went above and beyond.
Employees worked with
MA
MATT AUSTIN
Verified Customer
Alabaster, AL
2016 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2022
verified customerVerified Customer
10
Category: Service
Great Service
Matt Austin always makes sure that I get great service.
Employees worked with
MA
MATT AUSTIN
JT
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JANET T.
Bessemer, AL
2018 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2022
verified customerVerified Customer
10
Category: Service
wonderful
everyone was so nice and the service was completed quickly, in and out in under 1 hour
Employees worked with
MA
MATT AUSTIN
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