MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1096 reviews)
79

DM
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DAVID M.
Fort Worth, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/27/2024
verified customerVerified Customer
5
Category: Service
They mean well.
Everytime I have taken my car in to have the interior filter replaced when I turn on the A/C it makes a noise. This is absolutely ridiculous on a $43k car. I don't understand how they don't notice that before I pick up the car. Now I have to go back in and have them check it out again.
James N., Service Director from Hiley Hyundai of Burleson responded on 09/27/2024 12:30 PM

Thank you for bringing this to our attention. I’m truly sorry to hear about the issues you’ve experienced with your A/C Filter after your visit. It’s important to us that your car is in perfect condition, and I understand how frustrating this must be.
We appreciate your feedback, as it helps us improve our services. Please reach out to us directly so we can prioritize your next visit and ensure we address this issue thoroughly. Thank you for your patience, and we look forward to resolving this for you.

Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2024
verified customerVerified Customer
10
Category: Service
Great Customer Service
Mary is great at customer relations. Listens to what you want/need and service for your car can be done on next visit.
Employees worked with

Verified Customer
Blue Mound, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2024
verified customerVerified Customer
0
Category: Service
Multiple Problems
My vehicle has been serviced here multiple times the last few months. Each time, I have had problems with either an advisor stating things that were not true regarding parts, warranty not being entered, and a guarantee that was not followed through. I booked with a different advisor this last, which went well. However, the part they fixed is not working at all now and it’s only been a few weeks.
James N., Service Director from Hiley Hyundai of Burleson responded on 09/16/2024 06:53 AM

We are sorry to hear that you are having problems with your vehicle. Your feedback is invaluable, thank you again for bringing this to our attention. Please reach out to us directly at 817-945-9900 ext 4109 so we can address this issue promptly and ensure it’s resolved to your satisfaction.  

Employees worked with

DS
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DANA S.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2024
verified customerVerified Customer
10
Category: Service
Good experience
Brought our Palisade for service. Services were performed in less time than the estimate.
Employees worked with

JG
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JENNIER G.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2024
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
We've owned several Hyundais over the years. The maintenance packages have been a big selling point, both to ensure we're getting the required services and to have the dealership do a once-over to make sure all's working well. I have to say this for the app - it's so easy to make an appointment for any service needed, both days and times. We've always been able to get a convenient time for us to bring it in, and as we like to wait for it, have never felt it took too long. The service staff is friendly and knowledgeable, and I appreciate how they explain everything to me at all points. It's also fun to browse the new models while we wait...which will probably result in our next model!
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2024
verified customerVerified Customer
10
Category: Service
Great Service
Mary in the service dept. has always taken great care to ensure our vechiles were well taken care of.
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2024
verified customerVerified Customer
9
Category: Service
Provides detailed information about service options.
We needed some service and an oil change. The service manager Mary kept us up to date on what was happening. She made suggestions about what additional service work that was recommended but did push about what we declined. We appreciate her attitude.
James N., Service Director from Hiley Hyundai of Burleson responded on 06/18/2024 07:14 AM

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!  Mary and our Team are always glad to see positive reviews! Once again, thank you for choosing us and we will see you at your next service!

Employees worked with

NG
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NORMA G.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
9
Category: Service
"Fairy spotting in Burleson!!"
I had to have a family member's car serviced at the Hyundai in Burleson. I was dreading how unpleasant I believed it would be and the cost. Jami Golden was my service agent, or maybe I should say "Service Fairy!"from the beginning she was like a breath of fresh air. Her personality and consideration completely eliminated the stress of it all. I had the most comforting and enjoyable experience imaginable. I am so grateful for her she stood by me every step of the way and addressed all of my concerns with care as if she possessed a magic wand!. Thank you so much Jami, for making my trip to Hyundai Burleson the "Fairy Best" ever🪄🧚🏻‍♀️💎✨
James N., Service Director from Hiley Hyundai of Burleson responded on 04/08/2024 03:16 PM

 Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

Employees worked with

Verified Customer
Whitney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2024
verified customerVerified Customer
10
Category: Service
Exceptional Service!
Great service. Mary is great.
James N., Service Director from Hiley Hyundai of Burleson responded on 04/08/2024 03:22 PM

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! We are looking forward to serving you in the future!

Employees worked with

PR
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PATRICIA R.
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2024
verified customerVerified Customer
5
Category: Service
Service advisor Mary was great. Technician was thorough and knowledgeable.
Took my Tuscon Hybrid in because the low water fluid indicator was on even after refill. Regular maintenance was performed and the problem diagnosed. Found out something had chewed through the fluid container. Cost of repair was $508.00. Seemed a little pricey, but had to be done. Shortly after I get a coupon for service work. Cost of unit on Hyundai parts was $95.00. I understand a business has to make a profit, but this seems like a lot!
James N., Service Director from Hiley Hyundai of Burleson responded on 04/08/2024 03:23 PM

Thank you for taking the time to leave us such a great review! We are looking forward to seeing you at your next service visit!

Employees worked with

TB
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TREY B.
Godley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customerVerified Customer
10
Category: Service
Car repair
They did a good job. Gave me loaner and helped me with a discount even. Really appreciate the top notch service.
James N., Service Director from Hiley Hyundai of Burleson responded on 02/03/2024 06:36 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Employees worked with

MS
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MARIE S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2023
verified customerVerified Customer
10
Category: Service
Comfortable lounge area to wait in and quick service and I love the video of the entire service checkup.
The service was quick and I love the video of my vehicle check up. The lounge was comfortable to wait for completion. Courteous staff.
Employees worked with

JM
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JOSE M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Category: Service
Mary very good and kind!
Mary very honest with me and at all times she tries to help me and inform me what is happening with my car!!
James N., Service Director from Hiley Hyundai of Burleson responded on 09/30/2023 11:16 AM

We are excited to hear that Mary is doing such a great job taking care of you and your vehicle maintenance needs! Thank you for the 5 star review!

Employees worked with

Verified Customer
Joshua, TX
2015 ELANTRA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2023
verified customerVerified Customer
8
Category: Service
Good Overall
Long wait for car repairs, but the staff is very nice overall.
James N., Service Director from Hiley Hyundai of Burleson responded on 09/30/2023 11:16 AM

Thank you for the great review! 

Employees worked with

OJ
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OLIVIA J.
Arlington, TX
2017 ELANTRA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2023
verified customerVerified Customer
2
Category: Service
Suspicious mechanical trouble
After enduring over two weeks scheduling wait to submit my 2017 Hyundai ELANTRA for a door latch replacement as part of a Hyundai issued extended warranty, your service department went shopping for additional repairs under the hood. We were required to decline each of these recommended items of maintenance or repair, totaling over $1300. Upon reacquiring the car, the service engine light had appeared for the first time in my ownership of the vehicle. The code indicate misfiring on cylinder 3. While this kind of repair is occasionally needed, there was no need nor express approval to open the hood, remove filter, and do other inspection or have contact with the engine. We believe Hiley should be liable for repair that is suddenly and suspiciously needed in this situation. A screw and screw cap to the right rear door where the warrantee latch replacement occurred, was also later found laying loose in the backseat area.
James N., Service Director from Hiley Hyundai of Burleson responded on 08/17/2023 07:24 AM

We are very concerned to hear that you did not have a good experience and would value your feedback so that we can work to ensure you are receiving the highest level of service possible. Please reach out to us at your convenience and thank you for your time.

Employees worked with

JS
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JOHN S.
Fort Worth, TX
2022 SANTA CRUZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customerVerified Customer
10
Category: Service
Service oil change & recall updates
FRIENDLY & HELPFUL STAFF, GOT ME A LOANER CAR WHILE OURS WAS IN SHOP
Employees worked with

Verified Customer
Fort Worth, TX
2018 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2023
verified customerVerified Customer
8
Category: Service
Mary Carter is outstanding
She is always responsive, helpful, and professional
Employees worked with

Verified Customer
Crowley, TX
2022 KONA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2023
verified customerVerified Customer
10
Category: Service
Car Service
The car service I received was fast and very courteous. I alway have a good experience at Hiley Hyundai service.
Employees worked with

Verified Customer
Fort Worth, TX
2023 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2023
verified customerVerified Customer
10
Category: Service
Service at Hiley Hyundai of Burleson
My wife and I had a really good experience in our first oil service, since purchasing our car. I would recommend Hiley Hyundai of Burleson to anyone. Thank you!
Employees worked with

TE
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TROY E.
Fort Worth, TX
2020 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2023
verified customerVerified Customer
10
Category: Service
Troy EASTLAND Jr
I WISH TO THANK YOU FOR THE OUTSTANDING SERVICE PROVIDED BY YOUR TEAM
Employees worked with
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