Verified Customer
Carl,
Thank you for your business and your feedback. We are very sorry for our mistakes. We are human and make mistakes, but it sounds like we have made too many with you. We definitely want to make it right with you, we have notated your account for a free oil change already, but I am going to change it to 3 for you to use when you would like too.
We look forward to helping you again.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Victor and Rosemar,
Thank you for your business and your review. We are very sorry we had a mistake on your vehicle, we do apologize and we hope you can forgive us.
Thank you for giving us the opportunity to look at it, double check it, and make sure it is right.
We look forward to helping you again.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Jose,
Thank you for your business and thank you for taking the time to share your feedback. I am sorry to hear you feel our pricing is high and we did not meet your expectations.
We try to be competitive with our oil change pricing, which is $34.98 for our standard oil change. We do use synthetic blend oil and a factory engineered and designed oil filter standard on our oil change services. It also comes with a multi point inspection and a complimentary car wash, which is an exterior wash only.
We definitely don't want you to be un happy with your car wash. If you are in the area any time soon, please swing by and we would be more than happy to re wash your vehicle for you.
If you have any questions or if I can be of any help, please let me know.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Good afternoon. I hate to hear that you feel that way. We should make it known of our relationship up to this point. The dealership has replaced a missing trim item and repaired an unexplainable bend to your trunk lid at 3,000 miles, no expense to you. The dealership replaced the inner tail lights for you at 5,000 miles for a reason I'm not sure of, again at no expense to you. We warranted a drivers headlamp for you at 11,000 miles. At that time, I explained that I have to get approval from Hyundai before replacement. I did not say it was bird droppings but we would need to ensure that the manufacturer was in agreement. At 13,000 miles, I warranted the passenger headlight. The damage to your right front fender in my opinion is a rock chip. I offered and you accepted to have it touched up, again at no expense to you. When I heard you still had a concern, I offered to have you, me and the general manager inspect it together and you declined. At this time, this dealership and the service department has been very accommodating to you as a customer. There comes a point where we have to draw the line and we have reached it. I do ask that when you are telling the story please include all the things that San Tan Hyundai has done for you as well. We do wish you the best. Have a great day.
Robert Bullard
Verified Customer
Good afternoon. I apologize that we did not acknowledge you in a timely manner. It looks like you have been a longtime customer with more than 25 visits here at the dealership. I hope with this kind of relationship built between us that you know this is not how we operate. We never mean to let you down. Please give me a call so we can resolve your concern. I left you a voicemail a few moments ago. Thank you and have a nice evening.
Robert Bullard
Verified Customer
Good morning. I apologize for the inconvenience. I have been out of the office. I will give you a call today. I will need to see the vehicle in person before I can make any decisions. Thank you and have a great day.
Robert BullardThank you for stopping by to see me. I'm glad we are able to get your problem resolved. Thank you and have a great weekend.
Robert Bullard
Verified Customer
Good afternoon. I apologize for the situation. I left you a voice mail a moment ago. Please give me a call so we can address your concern. I look forward to speaking with you.
Robert Bullard
Verified Customer
Good afternoon. I just left you a voicemail. I apologize that you feel that way. We do not lie to our customers. We make a mistake from time to time but we will not mislead you ever. I would like to test your battery again. I don't want to see it fail on you in a tough situation. You don't have to buy the battery from me but I would like the opportunity to recheck my recommendation. On a side note, if your battery was tested at Autozone after you had driven the vehicle to them it normally will test good because the alternator charges the battery. Again, I would love the opportunity to recheck the battery. I hope to hear from you.
Robert Bullard
Verified Customer
Teresa,
Thank you for your business and your feedback. I am sorry to hear about your frustration during your last service. That is unusual for us. we always try to recognize everyone and help everyone in an orderly fashion. We will look into it to see what happened and be able to learn from it. I am assuming it was an honest mistake, but we want to prevent it moving forward.
I hope everything else with your visit went well.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Jared,
Thank you for your business and your review. We are sorry to hear you feel we recommended something you disagree with and or don't feel you need. We only make recommendations and let you decide what you feel you want to do to maintain your vehicle.
Thank you,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Joseph,
Thank you for your business and your feedback. We appreciate you being a loyal customer of ours over the years and we look forward to helping you again.
We understand your frustration and value your opinion.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
James,
Thank you for your business and your feedback. We are sorry to hear you feel we are overpriced. We try to make sure we are competitively priced for the parts and services included in the service. Our standard oil change service includes a factory oil filter, synthetic blend oil, performed by a factory trained technician, along with a multi point inspection, and complimentary car wash.
We appreciate your feedback and we will look continue to look at our pricing strategy.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Jacquelyn,
Thank you for your business and your review. We appreciate you coming in to see us and choosing us as your Hyundai dealership.
I am very sorry to hear you were not called back. I will look into it to see why to prevent it in the future and I will also make sure you get a call today.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Thank you for taking the time to come back down and look at your vehicle together. We are happy we could help and we look forward to helping you again.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Robert and Lorelei,
Thank you for your business and for taking the time to share your feedback. We are happy to hear your service was great and your vehicle service was great. We are sorry to hear you dissagree with our cash policy. It is a policy we have in place for several reasons including safety of our employees.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
