Business Solutions

MM
gravatar

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53
Send a Message to MARIO

EA
gravatar
Elizabeth A.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Engine Died
Engine died and service was exceptionally good to get rebuilt engine in a timely manner. Service personnel, Mario was very personable, attentive and professional!
Cara M. from San Tan Hyundai responded on 04/11/2022

Elizabeth,
Thank you for your review. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


AW
gravatar
Alice W.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Kind warm and very nice
Mario was my advisor from start to finish we was the best I only do business with san tan Hyundai
Cara M. from San Tan Hyundai responded on 04/05/2022

Alice,
Thank you for your review. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


DG
gravatar
Del G.
Mesa, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Total lack of professionalism
This service appointment was my first and after the repairs are finished it will be my last visit to this location. The advisor was accusatory, and unhelpful. It took 7 hours to complete an oil change a diagnose a faulty lane assistance sensor. They didn't have parts so had to order them and now I have to wait 2-3 weeks for the second appointment. This is after I already waited 3 weeks to get the initial visit. Needs great improvements.
Cara M. from San Tan Hyundai responded on 03/28/2022

Del,
Thank you for your feedback. We apologize for your recent experience. We would like to speak with you further to resolve any issues. We look forward to speaking with you shortly. 

Best regards,
Cara

 

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


Verified Customer
Sun Lakes, AZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Service appointment handled very poorly
The service performed was excellent -BUT - the “Scheduled Appointment” was handled very poorly. Waiting 5 hours for a diagnosis was very inappropriate, when the appointment had been made 1 week in advance, at the suggestion of your service advisor.
Cara M. from San Tan Hyundai responded on 03/28/2022

Thank you for your feedback. We apologize for your recent visit and would like to speak with you further in hopes to resolve any issues. I will be in contact with you shortly. I look forward to speaking with you.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


IL
gravatar
Isaiah L.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good advisor
Mario always provides A plus service favorite advisor.
Cara M. from San Tan Hyundai responded on 03/22/2022

Isaiah,
Thank you for your review and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you again at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


KE
gravatar
Kash E.
Gilbert, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Forgot to take care of a part of the service
Need better communication in the service department.
Grant L. from San Tan Hyundai responded on 03/09/2022

My apoligies.   I will contact you today to get these issues taken care of.

Grant Lord


Verified Customer
Queen Creek, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/27/2022
Service Type: Repair
verified customer Verified Customer
3
Category: Service
Service Department Needs Improvement
My first appointment to get the Auto Stop/Start function fixed concluded with "we can't find anything wrong, there are no error codes so here is a sheet of paper telling you how the system should work". I knew how it should work, I needed it to actually work. The second appointment had them unable to get to my vehicle that day and would need to keep it overnight. I had dropped it off at 7am (Service Advisor was a bit rude) and I got that phone call around 2:15pm. Now I have to make a third appointment to try and get this repaired and its around two months out. They claim to be the #1 in Service but I am dumbfounded how they can claim that.
Grant L. from San Tan Hyundai responded on 03/02/2022

I am sorry to hear about your concern. please dont hesitate to contact me directly to discusss.

Grant Lord
Service director
480-517-5230


GP
gravatar
Gary P.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service was awesome!!
Hyundai was super responsive and quick to answer your needs. Service was awesome and thought my car was going to be in service for awhile but it was quick and everything was fine properly!
Cara M. from San Tan Hyundai responded on 02/18/2022

Gary,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


SH
gravatar
Scott H.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Place
Very professional as always.
Cara M. from San Tan Hyundai responded on 02/15/2022

Scott,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


JD
gravatar
Jose D.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding
I hiring recommend a Santan Hyundai for any service repairs needed they took my 2011 sonata with a seized engine and went above and beyond contacted Hyundai and got everything approved for a replacement definitely recommend and will return for any service needs
Cara M. from San Tan Hyundai responded on 02/11/2022

Jose,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


LG
gravatar
Lola G.
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service.
Mario Macías treated my husband and me very well the day we took our cars for inspection.
Mario is a very hard worker.
Cara M. from San Tan Hyundai responded on 02/08/2022

Lola,
Thank you for your response and for taking the time to recognize Mario. We look forward to helping you again at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


IL
gravatar
Isaiah L.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mario was helpful
Having issues with my car burning oil fast and mario is very helpful and is doing his best to make sure I get a replacement engine through the warrantee
Cara M. from San Tan Hyundai responded on 01/28/2022

Isaiah,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great place
San Tan Hyundai went well beyond the service I expected. I will always return!!!
Cara M. from San Tan Hyundai responded on 01/26/2022

Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


MM
gravatar
Mario M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
GO ONE MORE!!!!
GO ONE MORE!!!!
Cara M. from San Tan Hyundai responded on 01/04/2022

MARIO ULYSES, 
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
WONDERFUL!
Nobody likes hearing their tire needs to be replaced, but Mario made the experience pain free and helped me out! They are prompt, courteous, and personable! Thanks San Tan Hyundai for another exceptional experience.
Cara M. from San Tan Hyundai responded on 12/27/2021

Thank you!

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


DC
gravatar
David C.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thank you for fixing my car
Hyundai was spectacular at fixing my car under warranty and paid for the rental. San Tan Hyundai you are awesome!
Cara M. from San Tan Hyundai responded on 12/27/2021

David,
Thank you for your response. We appreciate you and your business. We look forward to helping you again at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


MH
gravatar
Mark H.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
👍
Fixed an under warranty transmission very quickly with no hassle
Cara M. from San Tan Hyundai responded on 11/17/2021

Mark,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


Verified Customer
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service Always Provided by Mario Macias
Both my husband & I have written numerous reviews for Mario Macias. Unquestionably, Mario is the absolute best QL Advisor that we have dealt with. Mario ALWAYS provides exceptional service & is a top-notch employee. We are extremely grateful to Mario. His knowledge, expertise, super personality, & sense of responsibility are always superior. He is a tremendous asset to his customers & to San Tan Hyundai, & we would hope that he would be remunerated accordingly. Thank you very much, Mario!!!!
Cara M. from San Tan Hyundai responded on 11/05/2021

Thank you for your response. We appreciate you taking the time to recognize Mario for his excellent customer service. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


FC
gravatar
Francis C.
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
This dealership is the best by far
Every time. And I mean every time these guys are the best. If there was a word for better the THE BEST. I would rank them there.
Cara M. from San Tan Hyundai responded on 10/22/2021

Francis,
Thank you for your wonderful response! We appreciate you being one of our loyal customers. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237


VC
gravatar
Virgil C.
Casa Grande, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
If you are concerned about a long wait, San Tan Hyundai has a very comfortable waiting area, very professional staff and most comfortable chairs you ever want to sit in. It make waiting for your car to be serviced worth it. Thank you SanTan Hyundai you are the best.
Cara M. from San Tan Hyundai responded on 10/14/2021

Virgil,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.